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“A lovely, friendly place to stay in a beautiful old town”
Review of Hotel Telegraaf

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Hotel Telegraaf
Ranked #4 of 85 Hotels in Tallinn
Certificate of Excellence
California
Level 6 Contributor
155 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
“A lovely, friendly place to stay in a beautiful old town”
Reviewed 21 May 2011

We really enjoyed the Hotel Telegraaf. The staff were always extremely friendly, and the room was pretty and quiet. I enjoyed the fast, free Internet in the lobby. Even though we didn't eat dinner at the hotel (probably a mistake, since the breakfast was so good), it was fun to walk by and hear the pretty classical music in the dining room. The hotel was in a really good location for seeing the sights in old Tallinn.

  • Stayed May 2011, travelled as a couple
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Helpful?
Thank CaliforniaElizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (186)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
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English first
Abu Dhabi, United Arab Emirates
Level 5 Contributor
68 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 9 May 2011

The hotel is abosultely amazing - stylish, great location, great service.

Hotel is situated exactly in the middle of the Old Town which means that all the main sight are in walking distance.

The rooms are spacious and very nice decorated. Housekeeping is doing excellent job as the rooms are spotless.

The staff is very friendly and helpulf, smilling all the time. Partricular thanks belongs to Kristel from Front Office.

The breakfast was very nice as well. All the food very so fresh with great selection.

Another wonderful thing is the spa - paradise in the centre of Tallinn. Nice swimming pool, jacuzzi, sauna etc. If you are there, try one of the massages - the Deep Tissue massage is one of the best.

In conclusion, the hotel is just perfect!!!!!

  • Stayed May 2011, travelled as a couple
    • Value
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Helpful?
1 Thank JiriSimCZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 6 Contributor
395 reviews
386 hotel reviews
common_n_hotel_reviews_1bd8 708 helpful votes
Reviewed 9 May 2011

The hotel is in a perfect location, I have always wanted to come to Tallinn, in the past I wanted to stay at Three Sisters but due to the tripadvisor reviews chose the Telegraff.  Hotel is right next to the townsquare, close by most sights and restaurants (and better location vs Three Sisters)

Drive from airport took only ten minutes to the hotel.  Check in at reception was fast and efficient.  

My room was on the sixth floor.   The slice of a window was very small ( fortunately it was very sunny the days I was here, otherwise the room would have felt claustrophobic. ) Room came with twin beds ( I must have forgotten to ask for a king size beds), beds and room were also small-ish but warmly decorated.    I was fighting a cold so the lack of a kettle was not convenient.  Two bottles of water from the fridge cost  €9.00 vs the Tea delivered from the restaurant that cost 3.50€.  

The bathroom was clean and modern with Elemis amenities, but I found it strange that the only way to keep the door opened was to wedge a chair in between, esp since there was no ventilation.   

I was here for three days/two nights.  On my second day I left my room at 9 am for breakfast.   Came back at 2ish to realize they have not yet cleaned my room, I napped for an hour- ish, left for more sightseeing and hung up the door sign for them to clean,  came back at 6 pm pre dinner and room was still not cleaned.  Went out for dinner at 7.  Came back at 9.  Again, no housekeeping/ turndown service.  I was planning to reuse my towels etc so it was not a big deal but still strange, a five star hotel would leave a note/card, or call.  Nothing at all from this place.   

On the upside, great location, good food and live music at dinner (what else? Tchaikovsky), nicely decorated room (despite small size and tiny window), fast free wifi, and a good spa (enjoyed the deep tissue massage here).  This probably is the best place in beautiful Tallinn, just definitely not a five star.   

  • Stayed May 2011, travelled solo
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Helpful?
Thank Anilegna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelierTallinn, Manager at Hotel Telegraaf, responded to this review, 11 May 2011
Dear Guest,

Many thanks for your feedback here on Tripadvisor.com – a channel that we continuously observe as we do not only want praise, but also constructive criticism like yours. We constantly use feedback from our guests in our internal meetings and trainings in order to serve our customers better in the future.

Obviously it is a drawback in our continuous affords to please our guests and to make them feel very welcome, when I read a comment like yours to which I would like to answer the following:

Unfortunately I don’t know the exact date of your stay, but I can assure you that we usually do everything in our power to find the right room for our guests. We are well aware of the fact that not every guest has the same expectations and needs. This is why we do not mind to change a room allocation after arrival – provided this is at all possible (occupancy related).

Further on it is unsatisfactory to hear that your room was not cleaned at all during your stay. This is certainly not our standard and I would like to apologize for the shortcoming.
However, we found that sometimes guests are not paying enough attention to our differently designed „Do-not-disturb“ – „Please make-up-the-room“ information cards, which can be hung outside the door. Since they are not in the usual red and green colours, perhaps they got mixed up? We experienced this problem with other guests before and your comment convinced us now to change these cards in the weeks to come. We will try to make the new ones more user-friendly.

I dislike the fact to have disappointed guests and I therefore would like to offer you to contact me directly via email michael.stenner@telegraafhotel.com if you would like to return to our hotel in the not too distant future. I promise that I will make up for our faults!

Kind regards from the European Capital of Culture – Tallinn,

Michael JJ Stenner
-General Manager-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 May 2011

The hotel building is beautiful and inside just gets better. The interior is stunning and the rooms and bathrooms are lovely. Very spacious, comfortable big beds and very quiet. The location is brilliant - only 2-3 minutes walk to the main square. When we checked in, our room had two single beds and we'd asked for a double room. The hotel was full so we couldn't move rooms and they were very apologetic. They sent someone to the room who pushed the beds together and put a king size mattress over the beds. They also left us a bottle of champagne which was lovely. The hotel restaurant (Tchaikovsky) is lovely and the buffet breakfast was served in a beautiful room with a glass ceiling. The buffet was excellent and the fresh scrambled egg was divine. I would thoroughly recommend this hotel on every level.

  • Stayed April 2011, travelled as a couple
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Helpful?
1 Thank GrooveArmada58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 May 2011

Just come back from a 4 day trip to Tallinn.
Chose this hotel because of the great reviews and they were spot on.
Couldn't get a better location, friendly service and lovely room - we even made it to the steam room and jacuzzi.
Would highly recommend!

  • Stayed April 2011, travelled as a couple
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Helpful?
Thank Suzanne196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2011

Absolutely amazing hotel in the middle of the old town. A combination of modern and traditional. Friendly staff, a small but indeed delightful indoors swimming pool with glass ceiling, spa facilities. Excellent breakfast. The Symphony lounge, where you can have a drink in quiet next to a fireplace (when it is not booked for private functions) was fabulous.
We went there for our wedding anniversary and we loved every minute of it!
Strongly recommended!

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Lexi77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northern Ireland, United Kingdom
Level 5 Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 29 April 2011

We stayed at the Telegraaf hotel over the Easter period. We found the hotel excellent in every way. The location, rooms. breakfast and Spa were all superb. Our room was on the 6th floor and lacked some light but when we contacted the desk staff we were moved to a brighter room on the 5th floor. We found the staff very helpful and polite, especially Helen who looked after us at breakfast time with lots of lovely coffee! She was so pleasant and charming as were all the staff. The breakfasts were fantastic and really set us up for the day. Ask for the pancakes with bacon and syrup. The main square was a 2 minute walk and everything else was close at hand. One of the previous reviews mentioned that the pillows were not up to standard. We found this to be at variance with the facts- the pillows were absolutely fine and the bed was extremely comfortable. The spa was brilliant at the end of a day spent walking for miles and it was a great place to relax and read. We would definately stay here again and would like to return to see Tallinn in the snow.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JustJames88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Telegraaf

Property: Hotel Telegraaf
Address: Vene 9, Tallinn 10123, Estonia
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Tallinn
#3 Business Hotel in Tallinn
#3 Spa Hotel in Tallinn
#4 Luxury Hotel in Tallinn
#4 Family Hotel in Tallinn
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Telegraaf 5*
Number of rooms: 86
Official Description (provided by the hotel):
Our building, constructed in 1878 and once an exchange station for the Estonian Telegraph company, has been transformed into a unique five-star hotel. Join us and become part of the ambience which has surrounded today's Telegraaf for well over a century.Spend an afternoon in our Elemis day spa, followed by a symphony of Russian cuisine in our restaurant, Tchaikovsky. The only hotel in the Old Town with underground parking, we encourage you to arrive comfortably in one of the most beautiful and stylish cities in Northern Europe. ... more   less 
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Also Known As:
Telegraaf Hotel Tallinn

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