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“Fantastic”
5 of 5 bubbles Review of Hotel Telegraaf

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Hotel Telegraaf
Ranked #4 of 82 Hotels in Tallinn
Certificate of Excellence
Lviv, Ukraine
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic”
5 of 5 bubbles Reviewed 16 October 2013

A beautiful hotel, gorgeous rooms, very friendly and helpful staff, great location (Old Town), plentiful and delicious breakfast. I stayed here for two nights and would stay again next time I'm in Tallinn.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,623 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (180)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Mandurah
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 9 October 2013

Beautifully restored, tastefully decorated hotel in old town, convenient to everywhere!!!
Absolutely fantastic!
We ate at Tchaikovsky's which was sublime. Used the spa for massages which were fabulous. Had the buffet breakfast every morning which was plentiful with heaps of choice as well as making special orders if you wished.
Staff was brilliant.
We had a room facing Vene Street and it was very quiet
I cannot rate this hotel high enough.

Room Tip: We faced the main road and heard nothing.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MerlieD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 9 October 2013

A lovely stay in Tallinn excellent hotel and very friendly staff nothing was too much trouble. Rooms were very comfortable. Not even five minutes walk from the town square so excellent location and the breakfast was plentiful and very good. Would definitely recommend this hotel if in Tallinn.

Room Tip: We had an executive room which was lovely
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lollipoplondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 9 October 2013 via mobile

This is a very beautiful hotel located in the middle of the Old Town. The staff are very good, couldn't do enough for you. Rooms are well appointed and warm, important as the temperature drops considerably when the sun goes down. My only complaint about the room is that the beds are too soft, offering no support for you after long days of walking around Tallinn. However, the wifi was free and swift.
Breakfast was good and lots of choice. However, when it got busy, the staff were disorganised and were like rabbits caught in the headlights. No one seemed to take charge and there was no plan as to how to deal with the situation.
Overall a great hotel with issues which are easily solved.

Stayed October 2013, travelled as a couple
Helpful?
Thank Dtaylor65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irmela H, General Manager at Hotel Telegraaf, responded to this review, 10 October 2013
Dear Dtaylor65,

Thank you for taking time of your busy schedule to write a review about the Hotel Telegraaf.
We read and share all our online reviews with our colleagues as they are a great tool for us to both streamline our training initiatives as well as to use them for motivational purposes.

Thank you also for your kind and encouraging words and comments on the great work of our staff as well as sharing your comments about our hotel rooms.

Our beds consist of box spring, mattress, topper. The topper is there to soften the mattress as previous guest feedback was mattresses being too hard.
Easily that topper could have been removed had we known of your concern, so please allow us to recommend for future stays to request for any mattress toppers to be removed .

Thank you also for commenting on your breakfast experience; your valued comments have been shared with our Service Manager.

We thank you for having been our guest and we are looking forward to welcoming you back to Tallinn and to the Hotel Telegraaf.

Thank you again and best wishes,

Irmela Heinsius
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 8 October 2013

My wife and I spent a few days in Tallinn ,it was our third time here, we love it. First stay at the telegraaf however.
This hotel is very nice, room was comfortable, as you would expect of a 5 star hotel. All the amenities you need, including a quaint laundry cupboard that is accessible from outside the room so that staff can take your laundry away without disturbing you!
The fly in the ointment however was the breakfast, the staff were not very attentive. The first morning we had finished breakfast from the buffet before a waitress brought a menu for cooked food! second day I had to ask 3 times for an egg to be cooked, buffet food was ok but not outstanding. The tea was undrinkable, being so weak.
We did not try the restaurant which has a good reputation I believe.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travellingman062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irmela H, General Manager at Hotel Telegraaf, responded to this review, 10 October 2013
Dear Guest,

Thank you for your review and thank you for your comments regarding the service cabinet in the rooms. It is much appreciated and unique in Hotel Telegraaf.

Also, thank you for your description of your experience at breakfast.

We are encouraging all our staff to read our online reviews, and they are being posted on the staff notice board as well as being discussed internally.

Your feedback will be part of our ongoing in depth breakfast trainings for our new starters as it gives a good and clear “guest impression”.

We would recommend you to dine in the Restaurant Tchaikovsky next time. There is live classical music also starting at 19:00. Very romantic experience.

Thank you again for the time taken for this review!

And we are looking forward to welcoming you back to our beautiful city and to the Hotel Telegraaf in Tallinn’s Old Town!

With best wishes,

Irmela Heinsius
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kerava, Finland
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

The Telegraaf hotel is a high quality hotel and the athmosphere is very friendly and helpful. We got very good service at the breakfast. The breakfast selection was good and sufficient but not great compared to other Scandinavian hotels. Location of the hotel is very good and there are nice cafés and shops close by.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lene67424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 October 2013

This is one of the best hotels we have stayed in. Location is great, young staff are extremely helpful, the room we stayed in was fantastic and the breakfasts have everything I could imagine anyone wanting, including the complimentary champagne! We arrived at 23:30 and enjoyed every minute from then on. Do yourself a favour and stay here when in Tallinn.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gmell_au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Telegraaf

Property: Hotel Telegraaf
Address: Vene 9, Tallinn 10123, Estonia
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Tallinn
#3 Business Hotel in Tallinn
#3 Spa Hotel in Tallinn
#4 Luxury Hotel in Tallinn
#4 Family Hotel in Tallinn
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Telegraaf 5*
Number of rooms: 86
Official Description (provided by the hotel):
Our building, constructed in 1878 and once an exchange station for the Estonian Telegraph company, has been transformed into a unique five-star hotel. Join us and become part of the ambience which has surrounded today's Telegraaf for well over a century.Spend an afternoon in our Elemis day spa, followed by a symphony of Russian cuisine in our restaurant, Tchaikovsky. The only hotel in the Old Town with underground parking, we encourage you to arrive comfortably in one of the most beautiful and stylish cities in Northern Europe. ... more   less 
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Also Known As:
Telegraaf Hotel Tallinn

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