We stayed in the room no. 208 for four nights. The room was very nice and big but there was no place to put a big suitcase and open it. So I moved everything but bed to be able to find a place for the suitcase. Two big armchairs were very comfortable but took a large space. Anyhow I made it ; the room keeper might have been very surprised. The bed was large, very comfortable with a snow white good quality linen. The room as well as the bathroom were very clean. We were unlucky to have a room on the second floor. The Vene street is not so wide and the opposite of the hotel was the building so we couldn't open the curtains. But in the bathroom there was so thin curtain so we took shower with lights off and uncomfortable feeling.
The room keeper brought 2 bottles of water and chocolate every day. The third day she didn't bring anything and when I asked about the water at the reception, I was told the complimentary water is served only the first day. I asked why we got it the second day. And I thought it's very strange that in hot day as it was we got welcome drink- water in the evening. She said I could write my complains in the questionaire what made me angry because we came to enjoy not to write questionaires. When I asked the room keeper why she didn't bring water, she said she had brought and insisted and wanted to check our room. It made me mad. In Japan a room keeper would apologize and bring water even she had already brought it before. In Japan we say a client, guest is a god. It was really a shame for a five star hotel. Later we were told that the trainee at the reception didn't know about water and they apologized and sent us a plate of fruit. That was a surprise for us and we felt that is a high class hotel. Too bad, it has some staff who are not trained well. It happend twice on our 2 month trip in Europe that the hotel apologized saying "that is a trainee and doesn't know well..." We don't get any discount if there is a trainee working in the hotel so this cannot be an apology. Breakfast was really wonderful, one of the best in five star hotels. It is served in very elegant and romantic Tchaikovsky restaurant. We liked the atmosphere and food. There were also some kind of fish, wonderful shrimp and cucumber salad, good and not so oily omelette and sparkling wine. Really wonderful breakfast with kind staff. That wonderful breakfast and the kind staff at the reception who apologized for troubles made us forget a problem about water and we wish we have a chance to come again.
- Official Description (provided by the hotel):
- Our building, constructed in 1878 and once an exchange station for the Estonian Telegraph company, has been transformed into a unique five-star hotel. Join us and become part of the ambience which has surrounded today's Telegraaf for well over a century.Spend an afternoon in our Elemis day spa, followed by a symphony of Russian cuisine in our restaurant, Tchaikovsky. The only hotel in the Old Town with underground parking, we encourage you to arrive comfortably in one of the most beautiful and stylish cities in Northern Europe. ... more less
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- Also Known As:
- Telegraaf Hotel Tallinn