Booked two rooms 508 and 608 for four nights in the month of February for a surprise getaway to celebrate my friends engagement. This was a very special occasion and wanted to make sure it went like clock work . Emailed the
reservations manager and detailed the reason for our stay and wanted to confirm whether breakfast was included within our room. All my queries were promptly answered apart from confirming whether breakfast was included, I thought maybe it was. I also booked an airport pickup and confirmed this with the reservation manager with flight number and time. The day before we were to fly I recieved an automated email from the hotel manager confirming our stay which I thought was great.
I emailed back , confirmed our stay
And again our pickup.
Arrived at Tallinn airport and to my disappointment there was no one waiting for us, I was told someone would be waiting with my name on a board . We waited for half an hour but still no show so got a local taxi, not a great start!
Arrived at hotel where the welcome was average, I informed the receptionist that our taxi did not pick us up, he appologised and told me he would look into it for me, I have heard nothing since.
Checkin was relatively smooth and I was told what time breakfast was served from and assumed it was included as nothing was said to
contrary and no response my email
Bedroom was lovely, clean and spacious. My only real complaint in the room was that there are no tea and coffee facilities, I have stayed in many 5* hotels around the world where it's standard. In the morning I phoned room service and asked how much a pot of tea would be,
I was informed that it was complimentary but there would be a tray charge of about 8 pounds, so it's not complimentary ! When I asked if I could come down and collect it the response was no. 4 pots of tea over 4 days would be about 30 pounds in tray charges, come on hotel telegraph this is not good.
On our first morning went down to breakfast but felt up to that point there was still no clear answer on whether breakfast was included. Went to reception and was told that it was not included in our room rate which was fine but no one had informed us of this not for the want of trying to get this information
All in all a lovely hotel and probably the best in Tallinn, sadly the lack of airport pick up did leave a lasting impression and considering the occasion which I was assured by the hotel that we would be looked
after did not happen.
- Official Description (provided by the hotel):
- Our building, constructed in 1878 and once an exchange station for the Estonian Telegraph company, has been transformed into a unique five-star hotel. Join us and become part of the ambience which has surrounded today's Telegraaf for well over a century.Spend an afternoon in our Elemis day spa, followed by a symphony of Russian cuisine in our restaurant, Tchaikovsky. The only hotel in the Old Town with underground parking, we encourage you to arrive comfortably in one of the most beautiful and stylish cities in Northern Europe. ... more less
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- Also Known As:
- Telegraaf Hotel Tallinn