Our association booked facilities from the Swissotel Tallinn for five days for our annual European seminar. The booking for the facilities was done through Livonia traveld Ltd. (excellent service) and the hotel provided us with modern and very satisfying facilities for the seminar. Food was very good, pool and gym were spacious and technically everything in our room and at the conference facility worked smoothly.
The hotel is located within an easy walking distance (3 blocks) from the Old town of Tallinn and if you do not wish to walk there are always taxis available at the front of the hotel.
Business lounge on top floor is very nice and the staff at the lounge were extremely helpful and flexible.
But unfortunately the management of breakfast room staff and pent house bar did not meet our expectations. Our conference guests (60 people) often commented how difficult it was to get breakfast before the seminar. People are free to walk in as they please, so the management for breakfast staff do not know how many tables are free, should the extra rooms be opened to facilitate the hotel guests and many items were finished constantly. The staff was running around and obvisouly not knowing what to do, no management.
Also, we experienced a minor problem on our opening evening at the penthouse bar. Our reservation was not found (after two separate confirmations), the bar was supposed to be reserved for our guests only (which was not the case) and a small chaos was created 10 minutes before our official opening due to this. At the bar though, management worked actively to provide us the 5-star service we were hoping for.
Overall, decent location, great facilities, excellent business lounge, but some very unpleasant and big problems with the management of restaurant staff - something you would not expect in a five star hotel.
- Official Description (provided by the hotel):
- This contemporary hotel is set in Tallinn's city center, 800 meters from the Old Town. The hotel offers 238 elegantly appointed guest rooms. Uniquely in Tallinn, the hotel has Executive Floors and a dedicated Swiss Executive Club Lounge. The hotel houses two restaurants and a deli for guests on the run; Purovel Spa & Sport delivers private fitness and relaxation facilities, including an indoor pool, a gym, a sauna and a steam room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Fairmont Hotels, Booking.com, Expedia, Travel Republic (UK), Hotels.com, Ebookers, Evoline ltd, HotelQuickly, Cancelon and 5viajes2012 S.L. so you can book your Swissotel Tallinn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Swissotel Tallinn Hotel Tallinn
- Swissotel Hotel Tallinn
- Tallinn Swissotel Hotel