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“luxury”
Review of Swissotel Tallinn

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Swissotel Tallinn
Ranked #3 of 85 Hotels in Tallinn
Certificate of Excellence
Greve
1 review
“luxury”
Reviewed 25 July 2014

Top service and nothing else but LUXURY.
I feel so good every time i arrive at the hotel,because i know for sure how i will be treatend by the serviceminded hotelstaff.
The food in the restaurant is superb.
Thank you SWISSOTEL.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Jan Erik H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this review, 5 August 2014
Dear guest,

Thank you for sharing your thoughts about your recent stay in Swissôtel Tallinn!

We´re glad to see that your stay went well and are truly grateful for your compliments towards our staff. As it appears, you have been staying with us for several times now, we appreciate your loyalty highly and take it as a great honor.

Thank you once again and hopefully when you return to Tallinn, we´ll have a chance to meet and greet you again!


Kind regards,

Swissôtel Tallinn management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Service
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Traveller tips help you choose the right room.   Room tips (293)
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London, United Kingdom
Level 4 Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 July 2014

The Swissotel is a smart, welcoming business hotel close to the centre of Tallinn. It has all the features you'd expect from a top class chain plus a little more. I was on the 13th floor and had a large double with shower and bath, together with a great view of the harbour from the floor to ceiling windows. The beds were huge and comfy, the room well set up for someone who wants to work and the desk sockets even included a UK-plug. The kitchen closed at 10pm which was a bit early for me but room service came to the rescue with a speedy pasta. Staff throughout couldn't have been more welcoming and friendly.

Only downside in the room was a rather strangely designed bathroom which had the toilet and shower almost on top of each other.... Also the hotel isn't totally in the middle of the city - it's a 15 minute walk to the old town which I enjoyed but some may want to go even closer.

Tallinn itself was, for me as a first time visitor, quite breath-taking. The old town was full of traditional squares with old churches and buildings, alleyways and ramparts. There was a nice buzz about the place - although in the daytime it was a little too flooded with tourists from the cruise liners in the harbour.

Tallinn is well worth a visit and the Swissotel is a smart bet for a nice stay.

Room Tip: 13th floor had great rooms particularly if you are facing the harbour
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  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Haddock2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this review, 5 August 2014
Dear guest,

Thank you for visiting Tallinn and for choosing Swissôtel Tallinn to accommodate you during the time spent in the city!

We appreciate your good words towards the hotel and would like to thank you for sharing your impressions with other travelers. We´re glad to hear that we have followed your expectations and that the service of our staff was friendly and welcoming.

Thank you for also describing the city and for sharing your experiences; it definitely creates more awareness and will build confidence in people who are choosing Tallinn to be their next travelling destination.

Looking forward to welcoming you back in the nearest future!

Kind regards,
Swissôtel Tallinn management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2014

We had a really nice room on the 26th floor with a view to the harbour. Tasty breakfast, excellent service. For example, I appreciated the fact that they allowed customers to enjoy their breakfasts with no fuss although the breakfast was officially finished and made sure that everyone was done before thet started to collect the food away.

I am not sure that I'd choose such a modern high-rise building for my next trip to Tallinn. I might rather stay in one of the boutique hotels in the Old Town. But if modernity and quality is what you are looking for, this is definitely a place to stay for you. And the spa is really nice.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Matkuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this review, 5 August 2014
Dear guest,

Thank you for choosing to stay with us in Swissôtel Tallinn!

We´re pleased to hear that you have great memories of the time spent in Tallinn and that we could be part of it. Great that you also enjoyed spending time in our Pürovel Spa & Sport facilities and took the most out of your breakfast experience.

Thank you for recommending us to travelers who appreciate quality and modernity. We do hope that one day you´ll decide to come back to us and until then, enjoy the rest of the summer season and happy travelling!

Kind regards,

Swissôtel Tallinn management
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Westport
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

The accommodation was superb with surprisingly comfortable beds and pillows for a hotel. Even had a 'pillow menu' where you could order from a selection of pillows, free of charge, to enhance your sleeping experience. Only negative about the room was the bathroom design. Both shower and sink poorly designed, but this would not deter us from staying there again.
Very helpful front desk staff with everything from ordering car services, arranging a rental car, making appropriate reservations based on what our party wanted to even arranging a beautiful birthday cake for our daughter upon arrival.
Plus the views are gorgeous, even the sauna has views over the harbor.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
1 Thank Sarah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this review, 5 August 2014
Dear guest,

Thank you for sharing your impressions of staying in Swissôtel Tallinn on TripAdvisor!

We are glad to hear about how pleasant your stay with us turned out to be. We also appreciate you choosing to visit us during your daughter´s birthday- congratulations to her once again!
Your compliments towards our Front Office department have been forwarded and we are pleased to hear that our staff got to cater your needs and followed your expectations.

Hopefully you and your family decide to return to Tallinn soon and welcome the upcoming autumn season together with us; the city looks magical then!

Kind regards,

Swissôtel Tallinn management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pori
1 review
Reviewed 20 July 2014

First time in Tallinn with a 3 month old baby. The room we stayed in was nice: big bathroom with separate bathtub and shower was luxurious. We used the bathtub every night! Also baby enjoyed bathing there. Breakfast was really nice, but pricy if not included in the room price (22e pp). Service at the lobby cafe is slow if you order from the list. Food is good but not superb as we expected it to be. Nice location, Stockmann next door and old tallinn within walking distance. 6e taxi to the airport. Rooms were clean and the sheets were changed daily. Baby bed provided with no extra cost. Overal impression: really nice room with a kingsize bed and baby bed, great bathroom, nice location, good service, secure. Perfect if you are planning to spend time in the room. Next time I would go for a suite.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Ida V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this review, 6 August 2014
Dear guest,

Thank you for getting back to us on TripAdvisor!

It is a pleasure to hear that that the facilities of Swissôtel Tallinn followed your needs and that you enjoyed staying with us. We do hope that next time you come by, you´ll also have a chance to visit our suite.

Your kind words are much appreciated and we would be delighted to welcome you and your family back in the nearest future!

Kind regards,

Swissôtel Tallinn management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montrose
1 review
Reviewed 20 July 2014

First time in a Swissotel and it won't be the last. Superb service from friendly staff. Left a bag at the airport and Swissotel reception immediately called the airport and found the bag ! I'd recommend this hotel to anyone visiting Tallinn.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Gerrie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this review, 6 August 2014
Dear guest,

Thank you for sharing your thoughts and impressions as well as for choosing to stay with us during your time in Tallinn!

It is a pleasure to hear that our team got to assist you with finding your luggage and that the overall service followed your expectations.

We appreciate your loyalty for planning to visit Swissôtel Hotels & Resorts again and would be delighted to welcome you in Tallinn in the nearest future!

Kind regards,
Swissôtel Tallinn management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level 5 Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 July 2014

We stayed 2 nights and I wish we could have stayed another. Im guessing this is a new hotel - everything seemed new and fresh. I loved the color scheme - black and brown and gold. Looks high end. Check in was easy, front of hotel was nice…lots of sitting areas.

Room was not huge, but not cramped. We had a regular room with a king bed. I would say the bed was the only bad thing, and it wasn't THAT bad. Could have been softer. Pillows were good - puffy and soft. Crib for the babe was complementary and came with a mini mouse towel. The bathroom was nice and big - tub was big. Shower did NOT have a lot of water pressure. Shower stuff (shampoo and conditioner, etc) were good. We are american and love ice. Not seeing an ice maker (not a common thing in Europe) I called the front to ask and they had a bucket of ice sent up.

Breakfast was included with our room - and it was great….large selection and fresh juices. Baristas making coffees for big kids (AKA Adults) and hot chocolate for the little kids. Eggs 2 ways, breakfast meats, cereal, nuts and fruit, cheese, yogurt, pastries, crepes, cold meats and cheese, fresh fruit. Amazing - and all good. I even saw people ordering omelets, but I didn't want one. IF you go - Use the bathrooms in the SWISS CAFE. They are very modern, and cool.

SPA and POOL - Best part! I didn't have any treatments done, but I took my 4 kids to the pool and we enjoyed it very much. To check in, you just fill out your name and room number, then they offer a free water bottle and ask if you need a locker. There is also tea, cucumber and lemon water, and cookies out as well. There is a big sauna and "chill shower". Steam room. Multi-jet shower. Nice locker room. Pool - all one depth.

My husband had to be at meetings till 3 the day we checked out - I asked the front desk if we could check out later, and they were more then happy to extend out check out time with no charge. They also have a luggage room to stash your stuff till your train or boat or whatever departs.

Overall - STAY HERE. Worth the money for all the nice amenities and pool.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank walkerm029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this review, 6 August 2014
Dear guest,

Thank you for staying in Swissôtel Tallinn and for coming back to us with this review!

It is great to see that you took the time to put together such a thorough feedback and we appreciate it a lot. We´re pleased to hear that you and your family took the most out of your 2-night stay and chose to try out both our restaurants and Pürovel Spa & Sport facilities. It´s a pleasure to hear that our hotel followed your expectations and hopefully helped create some good memories of Tallinn.

We would be more than happy to have all of you back in Tallinn in the nearest future and hope that we´ll have a chance to welcome you once again!


Kind regards,

Swissôtel Tallinn management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Tallinn

Property: Swissotel Tallinn
Address: Tornimaee 3, Tallinn 10145, Estonia
Phone Number:
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Tallinn
#2 Spa Hotel in Tallinn
#3 Family Hotel in Tallinn
#3 Romantic Hotel in Tallinn
#3 Luxury Hotel in Tallinn
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Swissotel Tallinn 5*
Number of rooms: 238
Official Description (provided by the hotel):
This contemporary hotel is set in Tallinn's city center, 800 meters from the Old Town. The hotel offers 238 elegantly appointed guest rooms. Uniquely in Tallinn, the hotel has Executive Floors and a dedicated Swiss Executive Club Lounge. The hotel houses two restaurants and a deli for guests on the run; Purovel Spa & Sport delivers private fitness and relaxation facilities, including an indoor pool, a gym, a sauna and a steam room. ... more   less 
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Also Known As:
Swissotel Tallinn Hotel Tallinn
Swissotel Hotel Tallinn
Tallinn Swissotel Hotel

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