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“Great place”
Review of Swissotel Tallinn

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Swissotel Tallinn
Ranked #5 of 86 Hotels in Tallinn
Certificate of Excellence
Reviewed 8 August 2014 via mobile

Was staying here with my girlfriend for 5 nights. When we got the hotel room there was no bathtube. We went down to the reseption and asked for a new room. They fixed it and we got a new room with a bathtube :-)

The view is fantastic and you can see the hole city. The only minus/ - is that you have no electric input in the bathroom. The people that works there gives good service. A great hotel :-)

Stayed: August 2014, travelled as a couple
1  Thank WorldTravler1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 13 August 2014

Dear guest,

Thank you for your review and for getting back to us on TripAdvisor!

We´re pleased to hear that you and your girlfriend chose to stay with us for 5 nights in total! It makes us happy to see that your time spent here was enjoyable and memorable. We´re especially glad to hear that our staff got to serve you well and we had a chance to follow and meet your expectations this time.

We truly hope that this will not be your last visit to Tallinn and that you´ll decide to return soon. We would be more than delighted to have you stay with us once again!

Kind regards,
Swissôtel Tallinn Management

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801 - 807 of 2,278 reviews

Reviewed 7 August 2014

Amazing hotel with great service. Nice and clean guest rooms and enough space in the bathroom. Love the pillows and the sheets were soft and very good quality. There was ironing board but no iron?! Then I called to the front desk and they brought up the iron very quickly. So that was good service.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Swissotel Hotels & Resorts
Thank Anette K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 13 August 2014

Dear guest,

We are very thankful for your decision to stay at Swissôtel Tallinn during your visit and we are pleased that we have managed to meet your expectations.

Our guest rooms have been designed with the guests best interests in mind and we are delighted to read your positive comments. I am glad to hear that our staff got to assist you as well!

It would be our pleasure to welcome you here again in the future and we would like to wish great travelling experiences until then!


Kind Regards,

Swissôtel Tallinn management

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Reviewed 6 August 2014

Good service effort helped to neutralize some minor functionality probs in e.g. Breakfast capacity design etc. Funny that Family room offering was not easily spotted at website but quick email response helped to get us interested. Air conditioning only - windows cannot be opened!! Beautiful spa and proper Finnish sauna with wonderful view over the city!!!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
1  Thank Jari T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 8 August 2014

Dear guest,

Thank you for your review and for choosing to stay in Swissôtel Tallinn during your stay in Tallinn!

It is a pleasure to see that our service was up to your standards and helped make your stay with us comfortable. We´re glad to see that you chose to stay here with your family and got a suitable guest room. We must agree that the city view from the Finnish sauna in Pürovel Spa & Sport is indeed magnificent, especially during evenings, when the city shines with bright lights.

Hopefully life brings you back to Tallinn and that we´ll have the honor of welcoming you again!

Kind regards,
Swissôtel Tallinn management

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Reviewed 6 August 2014

We chose this hotel because we wanted this time new and modern hotel with top rates at Tripadvisor. And of course, we hoped, that we would get room as high as possible.

When we did checkin, the lady in the reception was correct and polite. She offered us couple of extras that would possible suit as. One of them, which we eventually picked up, was room at 26th floor with sea view. Wonderful, we though.

When we came to our room the view was spectacular! Overall the whole room(swiss advantage) was perfect.

I tried one time hotel spa and it was quite nice, small, but nice.

Only negative thing was sunday morning breakfast. Food run out all the time from buffet, waitresses was available only with luck, which end up to point that our table was "full of" used plates and coffee also run out all the time. Yes, there were customers, but not that much that this high rated hotel would not have succeeded from it. It seemed, that there were just too little employees in every area. Friday was ok and saturday we ate elsewhere.

Overall we were so pleased to this hotel that next time we visit Tallinn and want modern hotel it is highly possible that we will choose this hotel again.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank nurmpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 8 August 2014

Dear guest,

Thank you for visiting Tallinn and for treating us with a review!

We appreciate you giving a full overview of your stay and for choosing our hotel based on the TripAdvisor rating! It´s great to hear that you had a guest room with a sea view and on a high floor. The views from up here are indeed spectacular! We´re pleased to hear that you managed to spend time in Pürovel Spa & Sport facilities and hope that we´ll have a chance to provide a better breakfast experience in the future.

We do hope that you decide to rediscover the charms of Tallinn soon and would be delighted to welcome you back!

Kind regards,

Swissôtel Tallinn management

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Reviewed 5 August 2014


If you are planning to stay over in Tallinn, do not hesitate, very comfortable, great facilities and SPA, all in one for very good value! Enjoy as we did! We thank the staff for taking a good care of us and pass our compliments to the chef cook of the Horizon Restaurant on the Hotels 30th floor, excellent menu!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Swissotel Hotels & Resorts
Thank Gundars R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 6 August 2014

Dear guest,

Thank you for choosing to stay with us and for sharing your positive emotions and impressions.

We are grateful for recommending us to other travelers and feel really happy that your stay with us was comfortable. Your kind words towards our staff as well as specifically towards the Horisont Restaurant chef are highly appreciated.

It would be a pleasure to have you stay with us again in the future and hopefully life brings you back to Tallinn soon!

Kind regards,

Swissôtel Tallinn management

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Reviewed 3 August 2014

We had a lovely stay at the hotel. Check in was very smooth, quick and easy. The staff is very friendly and helpful. The lobby flower arrangement was divine. Our room was large modern and very clean. Our bed was large and very comfortable. We had a large desk area and a espresso machine which was wonderful ! Also a separate circular table with 2 comfortable chairs. T.V. of course. The bathroom was very spacious, looked new, clean. There was had both a bathtub on one side and a rain shower on the other side. Also a very long counter with the sink, very convenient. And a towel warmer. The only strange thing was the bathroom was enclosed in a tinted glass, We loved the location of the hotel, esp. you could go out the front door turn right walk a short way and there was a shopping mall. On the top floor a cafeteria serving breakfast, lunch and dinner at a reasonable cost with a large variety of choices. Plus in the basement was a big grocery store and liquor store directly across from the store, steps away. They both came in handy. OLD TOWN was a easy walk from the hotel also. We would stay here again. very enjoyable.

Room Tip: ask for high floor quiet location away from elevators.
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank maryjoe0777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 4 August 2014

Dear guest,

Thank you for choosing to stay in Swissôtel Tallinn and for coming back to us with such a positive feedback!

We are delighted to hear that your stay turned out to be memorable and that our staff could assist you during the time spent here. It is a pleasure to see that you also had some time to visit Tallinn´s Old Town. It is indeed located close to the hotel and as many guests do not find time to explore in the city, we are truly glad that you did. Great to hear that the guest room facilities followed your needs as well!

We do hope that Tallinn´s charm is something you´ll remember for a long time and that you´ll decide to return one day. If so, it would be an absolute pleasure to welcome you back to stay with us!

Kind regards,

Swissôtel Tallinn management

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Reviewed 31 July 2014

After a dramatic drop in level of service and customer handling I stayed away from this hotel for more than a year. I have now stayed 4 times the last few months and this hotel has certainly picked up again. Recognition as an Elite guest is great every time. Service and courtesy all over excellent. The Club Lounge is better than ever with great choice of splendid food. I´m really glad that Swissotel Tallinn is back as my absolute favorite hotel for me and my guests in Tallinn.

Room Tip: The executive rooms offer access to the fantastic Club Lounge at the top floor. Rooms facing the sea...
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  • Stayed: June 2014, travelled on business
    • Value
    • Sleep Quality
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Thank N0ggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 4 August 2014

Dear guest,

Thank you for choosing to stay in Swissôtel Tallinn!

It is a pleasure to see that your stay with us was enjoyable and we appreciate your loyalty. We are glad to hear that you also took the time to visit the Executive Lounge.

Either on business or pleasure, it would be an absolute pleasure to welcome you back in the nearest future.


Kind regards,
Swissôtel Tallinn management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Tallinn

Address: Tornimaee 3, Tallinn 10145, Estonia
Phone Number:
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Tallinn
#2 Family Hotel in Tallinn
#3 Romantic Hotel in Tallinn
#3 Spa Hotel in Tallinn
#5 Luxury Hotel in Tallinn
Price Range: £96 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Tallinn 5*
Number of rooms: 238
Official Description (provided by the hotel):
This contemporary hotel is set in Tallinn's city center, 800 meters from the Old Town. The hotel offers 238 elegantly appointed guest rooms. Uniquely in Tallinn, the hotel has Executive Floors and a dedicated Swiss Executive Club Lounge. The hotel houses two restaurants and a deli for guests on the run; Purovel Spa & Sport delivers private fitness and relaxation facilities, including an indoor pool, a gym, a sauna and a steam room. ... more   less 
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Also Known As:
Swissotel Tallinn Hotel Tallinn
Swissotel Hotel Tallinn
Tallinn Swissotel Hotel

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