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“Excellent”
Review of Swissotel Tallinn

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Swissotel Tallinn
Ranked #3 of 86 Hotels in Tallinn
Certificate of Excellence
Reviewed 11 August 2014

Excellent hotel, great view from the 16th floor. Big beautiful bathroom with a bathtub. Good service in the reception. Big bed though it was a bit too hard. We ate in the Horisont restaurant and views were just amazing! Tornimäe parking hall has a straight access to the hotel, costs 14 euros per 24 hours.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Saj565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 13 August 2014

Dear guest,

We would like to thank you for staying at Swissôtel Tallinn and for taking the time to leave us such a nice review here on Tripadvisor. We are glad you got to experience our excellent Horisont Restaurant with the exceptional view over our beautiful city.

We hope you enjoyed your stay and we hope to welcome you again!

Kind regards,
Swissôtel Tallinn Management

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741 - 747 of 2,175 reviews

Reviewed 10 August 2014

I stayed on the 19th floor, with a view looking west. There were better views towards the north (as I could see from the pool) but I wasn't that concerned. In town for a long weekend (for a wedding), I wanted to get a bit of a break from the stress of work, so was very pleased to find a beautiful clean modern room with a stunning bathroom.

I didn't eat in the hotel, but the fitness centre and pool are good (although the pool can get cramped) and free internet.

Within walking distance of the Viru Gate, I managed to spend the weekend on foot, and no problem finding the hotel - just look up!

I can't say I chose this hotel... it chose me. I arrived in Tallinn having reserved for the wrong month and this was the only hotel I could find in my price range and in the location I was looking for. I can't fault it!

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Service
1  Thank reevery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 13 August 2014

Dear guest,

We are very glad you visited us in Swissôtel Tallinn and had time to discover our beautiful hometown. We are sorry to hear that you had booked for the wrong month but happy that things worked out and you got to enjoy our property and take a break from work.

Swissôtel Tallinn is indeed at superb location and it is a pleasure to hear that you appreciated it. Our restaurants are well recommended by our guests and we hope that the next time you stay with us you will also be able to dine at one of them. Restaurant Horisont on the 30th floor has incredible views over the city and the sea and the whole floor has just been renovated.

Hopefully you´ll have a chance to return to Tallinn soon and that you´ll give us the opportunity to make your stay memorable once again!

Kind regards,
Swissotel Tallinn Management

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Reviewed 8 August 2014 via mobile

Was staying here with my girlfriend for 5 nights. When we got the hotel room there was no bathtube. We went down to the reseption and asked for a new room. They fixed it and we got a new room with a bathtube :-)

The view is fantastic and you can see the hole city. The only minus/ - is that you have no electric input in the bathroom. The people that works there gives good service. A great hotel :-)

Stayed: August 2014, travelled as a couple
1  Thank WorldTravler1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 13 August 2014

Dear guest,

Thank you for your review and for getting back to us on TripAdvisor!

We´re pleased to hear that you and your girlfriend chose to stay with us for 5 nights in total! It makes us happy to see that your time spent here was enjoyable and memorable. We´re especially glad to hear that our staff got to serve you well and we had a chance to follow and meet your expectations this time.

We truly hope that this will not be your last visit to Tallinn and that you´ll decide to return soon. We would be more than delighted to have you stay with us once again!

Kind regards,
Swissôtel Tallinn Management

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Reviewed 7 August 2014

Amazing hotel with great service. Nice and clean guest rooms and enough space in the bathroom. Love the pillows and the sheets were soft and very good quality. There was ironing board but no iron?! Then I called to the front desk and they brought up the iron very quickly. So that was good service.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Anette K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 13 August 2014

Dear guest,

We are very thankful for your decision to stay at Swissôtel Tallinn during your visit and we are pleased that we have managed to meet your expectations.

Our guest rooms have been designed with the guests best interests in mind and we are delighted to read your positive comments. I am glad to hear that our staff got to assist you as well!

It would be our pleasure to welcome you here again in the future and we would like to wish great travelling experiences until then!


Kind Regards,

Swissôtel Tallinn management

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Reviewed 6 August 2014

Good service effort helped to neutralize some minor functionality probs in e.g. Breakfast capacity design etc. Funny that Family room offering was not easily spotted at website but quick email response helped to get us interested. Air conditioning only - windows cannot be opened!! Beautiful spa and proper Finnish sauna with wonderful view over the city!!!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
1  Thank Jari T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 8 August 2014

Dear guest,

Thank you for your review and for choosing to stay in Swissôtel Tallinn during your stay in Tallinn!

It is a pleasure to see that our service was up to your standards and helped make your stay with us comfortable. We´re glad to see that you chose to stay here with your family and got a suitable guest room. We must agree that the city view from the Finnish sauna in Pürovel Spa & Sport is indeed magnificent, especially during evenings, when the city shines with bright lights.

Hopefully life brings you back to Tallinn and that we´ll have the honor of welcoming you again!

Kind regards,
Swissôtel Tallinn management

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Reviewed 6 August 2014

We chose this hotel because we wanted this time new and modern hotel with top rates at Tripadvisor. And of course, we hoped, that we would get room as high as possible.

When we did checkin, the lady in the reception was correct and polite. She offered us couple of extras that would possible suit as. One of them, which we eventually picked up, was room at 26th floor with sea view. Wonderful, we though.

When we came to our room the view was spectacular! Overall the whole room(swiss advantage) was perfect.

I tried one time hotel spa and it was quite nice, small, but nice.

Only negative thing was sunday morning breakfast. Food run out all the time from buffet, waitresses was available only with luck, which end up to point that our table was "full of" used plates and coffee also run out all the time. Yes, there were customers, but not that much that this high rated hotel would not have succeeded from it. It seemed, that there were just too little employees in every area. Friday was ok and saturday we ate elsewhere.

Overall we were so pleased to this hotel that next time we visit Tallinn and want modern hotel it is highly possible that we will choose this hotel again.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank nurmpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 8 August 2014

Dear guest,

Thank you for visiting Tallinn and for treating us with a review!

We appreciate you giving a full overview of your stay and for choosing our hotel based on the TripAdvisor rating! It´s great to hear that you had a guest room with a sea view and on a high floor. The views from up here are indeed spectacular! We´re pleased to hear that you managed to spend time in Pürovel Spa & Sport facilities and hope that we´ll have a chance to provide a better breakfast experience in the future.

We do hope that you decide to rediscover the charms of Tallinn soon and would be delighted to welcome you back!

Kind regards,

Swissôtel Tallinn management

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Reviewed 5 August 2014


If you are planning to stay over in Tallinn, do not hesitate, very comfortable, great facilities and SPA, all in one for very good value! Enjoy as we did! We thank the staff for taking a good care of us and pass our compliments to the chef cook of the Horizon Restaurant on the Hotels 30th floor, excellent menu!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Gundars R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 6 August 2014

Dear guest,

Thank you for choosing to stay with us and for sharing your positive emotions and impressions.

We are grateful for recommending us to other travelers and feel really happy that your stay with us was comfortable. Your kind words towards our staff as well as specifically towards the Horisont Restaurant chef are highly appreciated.

It would be a pleasure to have you stay with us again in the future and hopefully life brings you back to Tallinn soon!

Kind regards,

Swissôtel Tallinn management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Tallinn

Address: Tornimaee 3, Tallinn 10145, Estonia
Phone Number:
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Tallinn
#2 Spa Hotel in Tallinn
#3 Romantic Hotel in Tallinn
#3 Luxury Hotel in Tallinn
#3 Family Hotel in Tallinn
Price Range: £124 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Tallinn 5*
Number of rooms: 238
Official Description (provided by the hotel):
This contemporary hotel is set in Tallinn's city center, 800 meters from the Old Town. The hotel offers 238 elegantly appointed guest rooms. Uniquely in Tallinn, the hotel has Executive Floors and a dedicated Swiss Executive Club Lounge. The hotel houses two restaurants and a deli for guests on the run; Purovel Spa & Sport delivers private fitness and relaxation facilities, including an indoor pool, a gym, a sauna and a steam room. ... more   less 
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Also Known As:
Swissotel Tallinn Hotel Tallinn
Swissotel Hotel Tallinn
Tallinn Swissotel Hotel

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