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Swissotel Tallinn
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Reviews (2,347)
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Reviewed 13 August 2014

Overpriced and outdated hotel .Nothing like feeling special.People not service minded.............................................................................................................................

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
1  Thank matissp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014 via mobile

This is a very nice hotel with good staff.
The standard rooms gives you a good and quiet rest. There is s very nice spa with an indoor pool, saunas and a great gym. Also the spa treatments are good, but expensive (all hotel spa treatments are...) if you have time, try to find an external one for normal Estonian price.

Breakfast is great with high continental standard.

I have stayed here a few times and will come back.

Only "bad" thing is that the location is a bit far from the old town... Gives you a nice summer or cold winter walk...

Stayed: March 2014, travelled on business
1  Thank Patric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 26 August 2014

Dear guest,

Thank you for coming back to us on TripAdvisor!

We´re glad to see your compliments towards our hotel and our staff. It is also a pleasure to see that you decided to spend some quality time in our Pürovel Spa & Sport facilities. We´re glad to have been a part of your business trip to Tallinn and would be delighted if you chose to stay with us in the future.

Hopefully Tallinn has created some great memories to come back to soon.
Thank you once again and wishing you a pleasant autumn season ahead!

Kind regards,

Swissôtel Tallinn Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Staff very friendly and kind, help you with everything.
Nice big room, good aircondition.
Very nice bathroom, one problem the showerdoor is leaking, it was better when it was walk inn shower, but when I called about the problem it was fixed in 15 minutes.
We had a perfect vieuw on the harbour, spectaculair on the 21 th floor.
Breakfast very good, Horisont restaurant perfect.
I love this hotel.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank deniseredhair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 13 August 2014

Dear guest,

Thank you for treating us with a review and for choosing to stay in Swissôtel Tallinn!

We are truly happy to see that our colleagues got to help you and treated you in a friendly manner as well as to see that you appreciated the view from up here. It is indeed magnificent!

It´s a pleasure to see that you chose to enjoy both breakfast and dinner in our hotel´s restaurants. Café Swiss and Horisont Restaurant & Bar can really make a difference in a day!

It would be our pleasure to welcome you back in Tallinn either on business or pleasure- there is plenty to discover in this beautiful city all around the year!

Kind regards,
Swissôtel Tallinn Management

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Reviewed 11 August 2014

Excellent hotel, great view from the 16th floor. Big beautiful bathroom with a bathtub. Good service in the reception. Big bed though it was a bit too hard. We ate in the Horisont restaurant and views were just amazing! Tornimäe parking hall has a straight access to the hotel, costs 14 euros per 24 hours.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Saj565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 13 August 2014

Dear guest,

We would like to thank you for staying at Swissôtel Tallinn and for taking the time to leave us such a nice review here on Tripadvisor. We are glad you got to experience our excellent Horisont Restaurant with the exceptional view over our beautiful city.

We hope you enjoyed your stay and we hope to welcome you again!

Kind regards,
Swissôtel Tallinn Management

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Reviewed 10 August 2014

I stayed on the 19th floor, with a view looking west. There were better views towards the north (as I could see from the pool) but I wasn't that concerned. In town for a long weekend (for a wedding), I wanted to get a bit of a break from the stress of work, so was very pleased to find a beautiful clean modern room with a stunning bathroom.

I didn't eat in the hotel, but the fitness centre and pool are good (although the pool can get cramped) and free internet.

Within walking distance of the Viru Gate, I managed to spend the weekend on foot, and no problem finding the hotel - just look up!

I can't say I chose this hotel... it chose me. I arrived in Tallinn having reserved for the wrong month and this was the only hotel I could find in my price range and in the location I was looking for. I can't fault it!

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Service
1  Thank reevery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL_Swissotel, Public Relations Manager at Swissotel Tallinn, responded to this reviewResponded 13 August 2014

Dear guest,

We are very glad you visited us in Swissôtel Tallinn and had time to discover our beautiful hometown. We are sorry to hear that you had booked for the wrong month but happy that things worked out and you got to enjoy our property and take a break from work.

Swissôtel Tallinn is indeed at superb location and it is a pleasure to hear that you appreciated it. Our restaurants are well recommended by our guests and we hope that the next time you stay with us you will also be able to dine at one of them. Restaurant Horisont on the 30th floor has incredible views over the city and the sea and the whole floor has just been renovated.

Hopefully you´ll have a chance to return to Tallinn soon and that you´ll give us the opportunity to make your stay memorable once again!

Kind regards,
Swissotel Tallinn Management

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