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“reasonable 3 start”
Review of Hotel Bern

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Hotel Bern
Ranked #25 of 83 Hotels in Tallinn
Certificate of Excellence
San Jose, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“reasonable 3 start”
Reviewed 20 August 2014

nice staff. Small rooms. great location. breakfast is best forgotten, because it is so monotonous. the cold cut selection is mediocre and low quality. The fish are not appealing - especially the salmon. The beds are stiff and should be replaced by much better mattresses.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank ameydele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TallinnHotels, the staff at Hotel Bern, responded to this review, 22 September 2014
Dear ameydele,

Thank you for your suggestions!
We will surely try to improve on your critique.

See you next time!
Best regards,
Bern's staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,201 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
Tallinn
1 review
Reviewed 19 August 2014

WE are satisfied with Everything.
incl the service and the Girls in the reception.
BUT
when we arrived to ous home todag (tuesdag 19th) in Hudiksvall, Sweden my wife have missed a Little red plastpocket with zip. The plastpcket contents of a card for legitimation and a card for travel in Stockholm and some some Swedish moneh. We hope that this can been found after we hade left from the hotell
Ulf Sundh Hudiksvall

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Ulf S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TallinnHotels, the staff at Hotel Bern, responded to this review, 22 September 2014
Dear Ulf,

Thank you for your post!
Surely we can find a way to get you your things back!

All in all it is great that you were satisfied with your stay and we are hoping to see you return soon!

Best wishes!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
1 review
Reviewed 19 August 2014

The location is excellent and the room was tidy. The first encounter with the room and the staff however was not very pleasant, as we were not informed about the leaking air conditioner and when we told the person at the desk, she didn't make very convincing impression about her professionalism. She didn't make eye contact and she was hesitating when offering a little compensation (a drink if we wish). But then we had to mention that again ourselves when checking out because nothing was offered to us. Then in the end we didn't have to pay one minibar snack that we used, but only after requesting that ourselves. The personnel was not up to date about the airconditioning machine's broken state.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kaisa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TallinnHotels, the staff at Hotel Bern, responded to this review, 22 September 2014
Dear Kaisa,

Thank you for your critique!
Surely we took a misstep during your stay and we will definately learn from that.

Looking forward to impress you when you visit us the next time!
Kind regards,
Bern's staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisboa
Level Contributor
65 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 August 2014 via mobile

Nice hotel. 5 min from the central square and several restaurants. Good price value. 10 minutes walk from boat terminal. Professional and useful staff. Breskfast ok but very simple with the essentials hot food, fruit. Very good value for a short stay.

Stayed August 2014, travelled as a couple
Helpful?
Thank mgadanho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TallinnHotels, the staff at Hotel Bern, responded to this review, 22 September 2014
Dear mgadanho,

Thank you for the post!
We are very pleased to see that you enjoyed Tallinn and Bern Hotel!

Hopefully we will see you again soon!
Best wishes,
Bern's staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milano
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 18 August 2014

We had an overall good experience. The hotel is centrally located and this made it really easy for us to visit the city. Very good, helpful service at the reception, clean rooms and good breakfast. The only reason I am not giving a five-dots (excellent) rating is that the room and bathroom looked a bit sad, even though there was everything we needed (minibar, bathrobes etc.)

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank stray63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TallinnHotels, the staff at Hotel Bern, responded to this review, 22 September 2014
Dear stray53,

Thank you for your response!
We are very happy that you had a nice stay here at Bern.

Hopefully we can grant you with a bright experience the next time you are here!
Kind wishes,
Hotel Bern
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington
1 review
Reviewed 16 August 2014

good hotel and good location
Only problem is parking the car
Front desk service was excelent.
Breakfast had large variety of foods and was excwllent.
All our requests were carried out exactly.
I don't know what else to write. mIt is difficult to find 200 words. This requrement is not ncessay. Any number of words should be sufficient.







  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Eo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TallinnHotels, the staff at Hotel Bern, responded to this review, 19 September 2014
Dear Eo,

Thank you for your post!
The ending was most amusing! ;)

Hopefully we will see you again and explain why we always like the guests giving feedback that will help us improve. Just as the one you wrote helped us find a spot to improve in! ;)

Best wishes,
The staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2014

Very good location maling everything within walking distance. Average breakfast, very helpful staff. Only problem was the temperature of the room. It was too high for me to rest and sleep. The noise did not disturb me

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Tapio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TallinnHotels, the staff at Hotel Bern, responded to this review, 19 September 2014
Dear Tapio,

Thank you for your post!
We're glad you enjoyed your stay for the most part!

On the negatives we will try to improve for your next visit!
We're already looking forward to it! :)

Kind wishes,
Hotel Bern's staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Bern

Property: Hotel Bern
Address: Aia 10 | Old Town, Tallinn 10111, Estonia
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#8 Family Hotel in Tallinn
#14 Business Hotel in Tallinn
#18 Romantic Hotel in Tallinn
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Bern 3*
Number of rooms: 50
Official Description (provided by the hotel):
A host with an individual and attentive approach!* Located in Tallinn Old Town, amidst historic sights and cultural events* Cordial and helpful staff* Rooms with connecting doors for families* Equipment includes a bathrobe and slippers. Hotel Bern is situated in a bright and peaceful backyard, about 100 m away from the main street of Tallinn Old Town, called Viru street. About the same distance to popular shopping center, Viru Centre, hop-on hop-off buses, Spa which has a 50-meter swimming pool and children pool plus all Old Town important sights are in a reach. ... more   less 
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Also Known As:
Bern Hotel Tallinn

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