The service in this hotel is very poor. The staff has Facebook open instead of greeting the customers. When cheking in the girl at reception showed no interest in customers, no good when customers are the first people to greet the receptionist, should be the opposite way. This hotel is definetely not a 4 star hotel. I would say the serice wise many of the Bed and Breakfast are more service orientated than this hotel. The room was very small - the housekeeping serice was also poor. I reckon they only changed the towels and bedsheets, the haircontitioner broke in the room and it was all over the bathroom, when we came back after a day out, it was still there?? When asked to move rooms the first evening at 21, the guy at the reception said that there were fully booked and we can move the next morning. I mentioned to him to find us a nice room as the room we stayed in was ridiculously small. The next morning when I called to reception the girl at reception said that it is not possible to move as she doesnt have any rooms. When I asked to talk to the manager, she softened up a bit and said that she will try and find us something, but we need to check out at 12 and then when the room is available we can check in to a different room, EXCUSE ME, we had a reservation for 3 nights, that means i paid for the room for 3 nights, not that I have to check out and wait for another room. Another example of bad service, not sure if this is bad management or maybe poor training. If I was a manager in this hotel - I would definetely consider to hire more professional staff members. All of these young people who worked there while our stay, were not customer friendly AT ALL. I bet there are so many young people in Tallinn who are looking for a job and are much more customer oriented that all of these receptionists together. I know how the things work in hotels as I work in one myself and I can honestly say that this hotel is far away from being a 4 star hotel. Would not even consider visiting the hotel ever again. Rather stay in the hostel , less money and better service. Honestly - once again the manager of the hotel should pay attention on the service in this hotel. If you are expecting a friendly serivice, book another hotel.
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- Also Known As:
- St Olav Tallinn
- Hotel St Olav