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“Terrible customer service”

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Amber Sea Hotel & SPA
Ranked #6 of 23 Hotels in Jurmala
Reviewed 2 March 2007

We stayed for two nights at the Amber Sea Hotel. It had just opened and our initial experience was very positive. The staff were attentive - when we checked in at midnight the receptionist took us straight to our room and it was large and comfortable. However, despite having booked the hotel online and confirmed the rate, we were overcharged 50% because they had allocated us on arrival a more expensive room without telling us. When I queried this after returning to the UK, I was told that they would try to resolve the overcharge with their bank. However, they did not come back to me and after two weeks I contacted them again. They said that they were having difficulty with arranging the refund. I called again a week later and I was told that they had checked with the receptionist and he had told them that we had requested a different room - so they believed that we were charged the correct amount and "the matter was closed". We were the only guests in the hotel and the receptionist (who was a woman not a man) had simply shown us to our room. It is unfortunate that this has been handled so badly because aside from this, I have no complaints about the hotel. In fact, before this, I was planning to submit a review to Tripadvisor praising the hotel.

  • Stayed: February 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank 2wanderingstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (90)
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30 - 36 of 90 reviews

A TripAdvisor Member
Moscow, Russia
42
Reviewed 21 August 2017 via mobile
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Stayed: August 2017, travelled solo
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017 via mobile
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Stayed: July 2017, travelled as a couple
Thank Alla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile
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Stayed: July 2017, travelled with family
Thank VIcVG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2017
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  • Stayed: June 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Kåre Idar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2017 via mobile
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Stayed: June 2017, travelled on business
Thank rothiemann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2017 via mobile
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Stayed: June 2017, travelled with family
1  Thank 7,728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Amber Sea Hotel & SPA

Address: Dzintaru prospekts 68, Jurmala 2015, Latvia
Region: Latvia > Riga Region > Jurmala
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 23 Hotels in Jurmala
Price Range: £57 - £61 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Amber Sea Hotel & SPA 4*
Number of rooms: 40
Official Description (provided by the hotel):
Stylish comfortable hotel invites You to spend vacation in harmony with Nature. Elegant and cosy Amber Sea Hotel & SPA made for quiet and relaxing family holidays. Perfect location in surrounding of pine forest , restaurant, SPA center with wide range of face and body treatments,Thai massage studio with masseurs from Thailand,indoor swimming pool, sauna, steam bath, friendly staff,free WiFi Internet, private parking,children's playground and wonderful grass plot and just 100 m to the beach - everything You need for a pleasant vacation is here! ... more   less 
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