Stayed here about 4 years ago, and then suddenly the bank took possession and it was vacant for a number of years. As I had another visit of three days in Riga I thought I might revisit, as the last experience was a good one. I knew where it was so the distance from town did not concern me, and you can even take the 22 Bus from the airport which comfortably stops opposite the hotel - ask the driver to tell you when to get off. The hotel seems to have kept all of its previous oddities, such as a big (huge) white elephant in the Atrium - maybe they have not heard what the English expression of a white elephant means. Reception was fine, room more than adequate for one, maybe a little on the small side for two. Now then of course my pet hate - shower over the bath, except here the bath is even taller than usual, so a real battle to stay respectably clean. When will hotel managers and developers finally realise that the population is getting older, and that these arrangements can be a real danger. Nevertheless, next morning during the breakfast service (adequate but not as good as it used to be), the manager brings in two workman who now start turning tables upside down, and with loud drilling noises start repairing. Then the wonderful smell of glue, as they had found a table next to me where the trim had become lose - surely they could arrange for repairs outside the breakfast period. Room service was fast and efficient even at 1.00 (kitchen open until 03.00). Then the next problem - could I have a later check out than 12.00. Very positive answer - yes till 16.00, I mentioned that I only needed it till about 13.00, to be then informed that any time after 12.00 and before 16.00 the charge was 15.00 Latvian Lats, so thank you but no thank you. Final insult during check out I was presented with a bill from the restaurant which was not mine - but the way this had to be resolved with the intervention of 4 different people, making you really feel that they did not take your word for it, even though it had a totally different signature than my other bills. Housekeeping is also very slow, most days well after 15.00, even though the "please service room" was hanging there from about 08.30 - their explanation - more important to service check out rooms. Plus points, no problem having printing of boarding passes done by reception. Watch the breakfast buffet, because without warning the shutters all of the sudden go across the buffet, bad luck if you wanted some more coffee. Surely, as happens in most hotels someone could inform guests that the buffet will be closing shortly so that they may get anything else they might have needed.
As I mention in the title - more management, less supervision will get rid of some of these attitudinal service problems, hopefully just teething ones, and this hotel will reach its potential again
- Official Description (provided by the hotel):
- Rixwell Elefant Hotel is a 4-star superior hotel and it is conveniently located between Riga International Airport, which is a 5-minute drive away, and the Old Town. The rooms are bright and modern. All rooms come with a flat-screen TV with cable channels, a minibar, tea and coffee making facilities,a safety deposit box and ironing facilities, as well as a direct dial telephone. The private bathrooms also come with free toiletries and a hairdryer. Breakfast buffet is available in the mornings. Guests are welcomed to dine in the on-site restaurant "Elefant". A kids menu is also available. Rixwell Elefant Hotel offers guests access to a fitness centre free of charge and a wellness center, where guests can relax and take advantage of various treatments - all at an extra cost. Parking is possible on site at an additional fee. ... more less
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- Also Known As:
- Elefant Hotel Riga