We arrived at 12 noon. The first words from the receptionist was 'you are early'. It felt like a telling off. I couldn't help the bus schedule. I was not expecting to get in early but that would have been nice. However there seems to be not chance of that at this hotel. From previous hotel experience there is often an effort to look up a room or ring housekeeping to see how far away one in, but there was nothing in this case. At 2.30 we came back, she gave us a room, and when we got there the room had not been cleaned. When I returned to reception it felt like she did not believe me because the computer said it was clean. It was not. They did try to make it good. We got vouchers for a free meal, champagne and chocolates. And I did appreciated that. Wellton group, please try to be more flexible and welcoming to your guests. Now I have a bad association with the group name. Our experience of the restaurant was also not great. We were sitting next to the big elephant and while waiting for our food a big group of 40+ came in. Every time the main door opened a gust of icy wind blew through leaving us very chilled. I also could see that other guests at the restaurant were not comfortable. The food was generally tasty but it was bare luke warm. So I would not recommend it to anyone. It took us over 1 and half hours to get served our soup, main and dessert. One positive, the guy at the bar was lovely and explained the local booze and we tried some while waiting to be fed.
- Official Description (provided by the hotel):
- Rixwell Elefant Hotel is a 4-star superior hotel and it is conveniently located between Riga International Airport, which is a 5-minute drive away, and the Old Town. The rooms are bright and modern. All rooms come with a flat-screen TV with cable channels, a minibar, tea and coffee making facilities,a safety deposit box and ironing facilities, as well as a direct dial telephone. The private bathrooms also come with free toiletries and a hairdryer. Breakfast buffet is available in the mornings. Guests are welcomed to dine in the on-site restaurant "Elefant". A kids menu is also available. Rixwell Elefant Hotel offers guests access to a fitness centre free of charge and a wellness center, where guests can relax and take advantage of various treatments - all at an extra cost. Parking is possible on site at an additional fee. ... more less
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- Also Known As:
- Elefant Hotel Riga