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“Average hotel, with nothing special, stay away from their hotel taxi, they are cheating” 3 of 5 bubbles
Review of Rixwell Elefant Hotel

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Rixwell Elefant Hotel
Ranked #15 of 109 Hotels in Riga
Certificate of Excellence
Prague, Czech Republic
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Average hotel, with nothing special, stay away from their hotel taxi, they are cheating”
3 of 5 bubbles Reviewed 26 August 2014 via mobile

Honestly nothing special, nice, clean hotel, with average quality breakfast.
When I was there, every evening the restaurant was closed. Not a big loss based on the breakfast.
I went to old town, that compensates. Expect the fact that I had to argue every day with the driver. The clock was showing 6.7 EUR, on the first day he tried to charge 9.7 EUR on my card, on the second his colleague tried to charge 8.5 instead of 6.5 shown by the clock.

Stayed August 2014, travelled on business
Helpful?
2 Thank byro19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
O S, Public Relations Manager at Rixwell Elefant Hotel, responded to this review, 28 August 2014
Dear Guest,

Thank you for staying in Wellton Elefant Hotel!
We are sorry to hear about the inconveniences you experienced. Thank you for taking time to share it with us. Let me assure you that there is an investigation at the moment.
We hope that despite to your experience, you will give us another opportunity to welcome you in our hotel.

Kind regards,
Olga Stavinska
Wellton Hotel Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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546 reviews from our community

Traveller rating
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    13
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Menton, France
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 20 August 2014

I could stay in this hotel for one night last week as I was on a business trip.
Good and clean hotel with an impressive elefant in the dinning room.
Breakfast was ok even if a better presentation would impress customers a bit more.

Nice for a quick stay only as it is a bit far from the center

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jean P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 19 August 2014

Well words cannot describe how bad this hotel is! I would not give this hotel 4 star rating more like 1 star! Let's start with food this was so bad the bacon at breakfast was so poor! I wouldn't feed to animals! I was woken up by a member of staff at midnight demanding I paid for a sandwich I had earlier in the day from the room service! I felt intimidated by this man and he was very rude to me! The hotel taxi driver smelled so bad of body odour I was almost sick! No excuse for this!! I voiced my concerns to staff and was told I moan a lot and that I should go back to England if I don't like it in the hotel!! I have never felt so angry and treated so badly by a hotel! I would avoid this hotel at all costs!!

  • Stayed August 2014
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Worsthotelevwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
O S, Public Relations Manager at Rixwell Elefant Hotel, responded to this review, 26 August 2014
Dear Guest,


Thank you for taking your valuable time to share experience.
Please accept our apologies for the inconveniences caused. We are constantly working on improvement of our customer service. We appreciate your review; every guest opinion is the way to raise our level of service.
We hope that despite to your experience, you will give us another opportunity to welcome you in our hotel in order to restore your faith in us.

Sincerely,
Olga Stavinska
Wellton Hotel Group
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallinn, Estonia
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 25 July 2014 via mobile

We came late at night, tired and with no reservation. The check-in was a little slow but maybe due to us wanting to go to bed superfast.
We got a very comfortable and clean room and cozy bed.
Very modern and nice hotel, will surely visit again.
And for breakfast, they served shampaigne :-))
If I remember correctly, it was not a usual thing but a very nice surprize.
Didn't drink it, because I had to be behind the wheel to drive to home, Tallinn Estonia.
But this hotel gave me everything I needed to be ready for the drive - slept like a baby, hearty breakfast and a positive emotions from hotel staff.

Stayed June 2014
Helpful?
Thank Katrin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
O S, Public Relations Manager at Rixwell Elefant Hotel, responded to this review, 1 August 2014
Dear Mrs Katrin A,

Thank you for choosing Wellton Hotel Group! We appreciate the time to share your experience.
We are delighted to know that you enjoyed your stay with us.
We look forward to welcome you soon again!

Kinds regards,
Olga Stavinska
Wellton Hotel Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 16 July 2014 via mobile

Very good hotel, not at the end santer but in the taxi, proximity, 10 minutes. Very clean and nice hotel. Very halpful staff. Dafeantly we go back there again ......,..............,.........................

Stayed May 2014, travelled as a couple
Helpful?
Thank בריגיטה א
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Munich, Germany
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 26 June 2014

The rooms are so Small. We get a room with smoke and loud party crowed from the bar Outside because the window go direct to the bar. In the bathroom are mould. The hotel is far away from the old town in riga. 2 traveller groups get food from microwave and the personal was overworked. Do not wast your time here.

Room Tip: Book any other hotel in riga
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  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Andreas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
O S, Public Relations Manager at Rixwell Elefant Hotel, responded to this review, 30 June 2014
Dear Mr Andreas,

Thank you for taking time to review us. We appreciate constructive feedback!
We are sorry to hear, that you didn't enjoy your stay with us. All your comments were forwarded to the relevant departments in order to improve services we provide.
We are disappointed to hear, that you got the impession of our food to be done in microwave as I can assure you, that the food we serve is freshly cooked.
Hopefully, you will give us another chance to show you our commitment to quality and service.

Kind regards,
Olga Stavinska
Wellton Hotel Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

Before we arrived we were a bit apprehensive about the standard of hotel which we'd find in this former Soviet republic. However, we needn't have worried. This was a superb hotel situated about half way between the airport and Riga City centre. We hired a car at the airport and had no trouble finding this hotel. The hotel price was very reasonable for the standard of hotel, the breakfast was lovely and presented a wide choice and the evening meals in the restaurant were both excellent and well priced. The bedroom was large,clean and well maintained. We had absolutely no complaints about the hotel or its location.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alec513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
O S, Public Relations Manager at Rixwell Elefant Hotel, responded to this review, 26 June 2014
Dear Mr Alec,

Thank you for your feedback and high rating.
We are happy to hear that you ejoyed your stay with us.
We look forward to welcoming you back soon.

Kind regards,
Olga Stavinska
Wellton Hotel Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rixwell Elefant Hotel

Property: Rixwell Elefant Hotel
Address: Kalnciema iela 90, Riga 1046, Latvia (Formerly Wellton Elefant Hotel)
Region: Latvia > Riga Region > Riga
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Riga
#15 Luxury Hotel in Riga
#17 Romantic Hotel in Riga
#21 Business Hotel in Riga
#27 Family Hotel in Riga
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Rixwell Elefant Hotel 4.5*
Number of rooms: 157
Official Description (provided by the hotel):
Rixwell Elefant Hotel is a 4-star superior hotel and it is conveniently located between Riga International Airport, which is a 5-minute drive away, and the Old Town. The rooms are bright and modern. All rooms come with a flat-screen TV with cable channels, a minibar, tea and coffee making facilities,a safety deposit box and ironing facilities, as well as a direct dial telephone. The private bathrooms also come with free toiletries and a hairdryer. Breakfast buffet is available in the mornings. Guests are welcomed to dine in the on-site restaurant "Elefant". A kids menu is also available. Rixwell Elefant Hotel offers guests access to a fitness centre free of charge and a wellness center, where guests can relax and take advantage of various treatments - all at an extra cost. Parking is possible on site at an additional fee. ... more   less 
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Also Known As:
Elefant Hotel Riga

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