I've waited awhile to write this review for perspective.
I expected a budget hotel in an older building within walking distance of art nouveau architecture with nice staff based on the reviews. I did find that.
What colored the experience for me was the way the staff knew there was a problem with my room and did not tell me when checking in. No "here is the problem and this is what we are doing", nothing.
When I arrived there was a problem with my room and the staff did not tell me. I unpacked and settled into my room with shared balcony only to discover there was only a sheer curtain on the windows and doors by the bed. The blinds were missing and there was no rod to hang a curtain. When I asked, staff knew about it and said it would be fixed by the evening.
When I returned at 7pm or so, I was told it would be fixed before I wanted to go to bed at 10pm.
At 9pm, I found a different person at the desk who said they were told at 6pm that it was not fixed, but it was no problem as there is an architectural feature and low wall outside, so I should sleep in the bed with sheers and a shared balcony with people outside at that time.
They didn't want me to move because I would be expected to move back to the original room the next night. I'm not sure why because they were not fully booked. Except I had reserved a more expensive room.
So, I downgraded to get a window covering. Gave up the safe, tea/coffee, more space. Got a shower with mold. Otherwise it all worked out. I stayed the 2 nights in the smaller, cheaper room.
Things break, problems happen, but its how the service provider acts in these situations that really makes a lasting impression.
- Official Description (provided by the hotel):
- The hotel has 20 comfortable rooms tailored also for guests with special requirements. Rest assured that, with a stay at Hotel EDVARDS, you will feel a special sense of coziness and the unique charm of a small family-run hotel. At Hotel EDVARDS, you can have the best of both worlds. You will be staying in the very centre of Riga where the heart of the old Hansa city beats and at the same time, escape from the sound of bypassing public transport and the city’s hustle as the house is located in a peaceful and private inner court yard. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), TripOnline SA, Expedia, Hotels.com, LateRooms, Ebookers, HotelsClick and Cancelon so you can book your Hotel Edvards reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.