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“This is not a five star hotel” 2 of 5 bubbles
Review of Gallery Park Hotel & Spa, a Chateaux & Hotels Collection

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Gallery Park Hotel & Spa, a Chateaux & Hotels Collection
Ranked #10 of 109 Hotels in Riga
Zurich, Switzerland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“This is not a five star hotel”
2 of 5 bubbles Reviewed 30 July 2014

We have chosen this hotel because of the many positive comments, but we were disappointed:

- we booked a Deluxe Gallery room, which had about the size of a standard room, overprized
- very small bathroom - for a Deluxe Room not acceptable.
- SPA also very small, only two beds to rest after sauna
- breakfast: no buffet, one person serving breakfast in the restaurant AND for the rooms
- we asked for late check out until 14.00 - only possible for a fee of EUR 100, I never heard this in other hotels (and I travel a lot). After all we booked a Deluxe room!
- after checkout luggage storage - staff has no idea which luggage is yours, they ask you to pick you luggage yourself - no security
- we asked the front staff to help us with our seven pieces of luggage to the taxi down the stairs - no one was available, so we had to do it ourselves, which is not acceptable. While doing this I saw on the front desk the "Tripadvisor Excellence" certificate, which was blank sarcasm to me, and after this I decided to share our experience ...

  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank Ingwer1338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GalleryParkHotelRiga, Guest Relations Manager at Gallery Park Hotel & Spa, a Chateaux & Hotels Collection, responded to this review, 20 August 2014
Dear Guest!

- Standard Room size is ~23m2. The Gallery Deluxe Room size is 35m2. Your room was a 35 m2 Gallery Deluxe Room.
- There are 4 resting beds at the Gallery SPA and it is and always has been enough for the guest in a hotel the size of Gallery Park Hotel.
- Gallery Park Hotel serves an a'la Carte breakfast and we take it as a privilege to offer it to our guests.
- Yes, Gallery Park Hotel does not have separate waiters for the restaurant and room service but this does not change or diminishes the quality of the service at all.
- Hotel check out time is at 12:00 and on high season we offer late checkout for additional charge. This is normal in all European 5* boutique hotels.
- Regarding luggage, you were not the only guest in hotel. Yes, the porter was busy at that moment but if you would have waited for at least 5 min. He would be happy to assist you.
And finally!
- Gallery Park Hotel has been announced as the only 5 “star Superior" in Latvia, according to the standards of international Hotel stars Union. We follow all requirement and standards since 2009.

Thank you for staying with us.
Best Regards from Riga,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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287 reviews from our community

Traveller rating
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    1
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Bengaluru, India
Level Contributor
172 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 27 July 2014 via mobile

I stayed in this town almost 28 years ago. A flight stop over of 5 hours helped me visit the city. A very quaint and happy town that has changed over the years but blended he old with new very well. Old Riga retains its usual charm and the new part of the city is well developed.

Great visit. Enjoyed every bit of the tour helped by a very nice taxi driver - Jevgenij Venclausks who was kind enough not to over charge us, but took us around the city for a 2 1/2 hour tour.

The city is worth a visit for some quite enjoyable moments.

Stayed July 2014, travelled with family
Helpful?
1 Thank Rambomenon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GalleryParkHotelRiga, Guest Relations Manager at Gallery Park Hotel & Spa, a Chateaux & Hotels Collection, responded to this review, 28 July 2014
First of all I would like to thank you for choosing Gallery Park Hotel for your stay in Riga. We are glad to hear you had a great time in Latvia.
Best Regards from Latvia!
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Riga, Latvia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 July 2014

The best place for “Romantic evening and night”
Magic of antique furniture and unique decoration. Real royal luxury. Hotel lobby is perfect place to meet friends and enjoy a glass of wine, from famous stock of Gallery Park Hotel. Fantastic personal will support any your wish.
We lived in Deluxe apartment. Decoration of the room in Napoleon lll style. Antique furniture, fireplace and high royal bed, creates a feeling that we really were in the boudoir of French kings. Big bathroom with shower and bath. And, of course, all nice things like fragrant soap, nail files, or pads for removing makeup, luxurious towels and robes from Frette and cosmetics from Thalgo.
In the hotel you have to visit also famous restaurant Renommé, top five restaurants in Europe. It serves fine European and Latvian cuisine. Bar with nice atmosphere. Do not forget to enjoy brand "cheesecake" and coffee.
I always thought that to take a break you need to fly away for a long time. But life is much more simple. We spent with my hasband absolutely fantastic day and night. There are people who can create magic, and they work in the hotel Gallery Park. You can feel like a royal just entered to Gallery park.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Natalija_1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GalleryParkHotelRiga, Guest Relations Manager at Gallery Park Hotel & Spa, a Chateaux & Hotels Collection, responded to this review, 28 July 2014
On behalf of our team here at Gallery Park Hotel, Riga, I send our sincere appreciate of you and the time you share to write this review. Feedback such as this make us proud to strive to offer exceptional service and memorable experiences.
Thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riga Region, Latvia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 July 2014

Booked a table for my daughter's 1 year birthday as we wanted a special place to go with her, enjoy ourselves, make pictures. So we chose the Renomme for our special day.

Everybody serving us were very polite and attentive. We asked for it is their speciality and they recomened us the Latvian Classical dishes in a separate menu and promised that the salmon would be best we ever tried before. And they were right - not only the salmon was juicy and not overcooked, but also the warm beets tartar that was complimenting it. I am not very much into beets, but this taste was very different and I really liked it and they told us that is the mustard (which actually I would never tell) makes it very interesting. I will definetely try to make it myself at home as it was a suprise for me.

And for the starter we chose the vegetable salad with smoked herring fillet adn quinoa seeds which was an interesting combination too.

For the wine we again chose what the waiter offerefd as the special selestion wine for this restaurant - German red wine (I did not even knew that there is German red wines, usually it asociates with Riesling).

So finally we had a perfect dinner, atmosphere, time, i nterior and great memories. This is really a special place if you look for one!

Stayed April 2014, travelled with family
Helpful?
1 Thank sintija1m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GalleryParkHotelRiga, Guest Relations Manager at Gallery Park Hotel & Spa, a Chateaux & Hotels Collection, responded to this review, 28 July 2014
Thank you very much for choosing Gallery Park Hotel and restaurant Renomme for your daughters 1st Birthday celebration and for your review and the time you've taken to share your thoughts. Your comments are truly appreciated.
We look forward to welcoming you and your family back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

Stayed in this amazing hotel during a Europe Business trip.
I was amazed by the historic and luxury interiors. Service was excellent.
I was not expecting to find such a pearl after visiting a grey and unfriendly Estonia and Poland.
Riga is definitely one of the most beautiful cities you will find in Baltic region.
This hotel has a beautiful lobby and nice conference room. We had a number of business meeting and lunches there and that was one of the most productive days from all the European trip.

Room Tip: All rooms are great.
See more room tips
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Patrick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GalleryParkHotelRiga, Public Relations Manager at Gallery Park Hotel & Spa, a Chateaux & Hotels Collection, responded to this review, 23 July 2014
We would like to thank you for your beautiful review following your recent stay Gallery Park Hotel, Riga. All your comments have been shared with our staff and are greatly appreciated.
Hope to welcoming you at the Gallery Park Hotel again!
Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
146 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

Gallery Park Hotel is luxury boutique hotel with great staff who are always looking to help you and make you stay a great one. Great location and room which looked over the park. Although on the corner of a busy road double glazing meant it was quite inside. By embassy area with quality restaurants nearby. Ten minute walk to the old part of the city. Breakfast was high quality and cooked to order. high level. 15 minutes drive from the airport.

Room Tip: Room 305 corner room provided double aspect views of park
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Woodstag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GalleryParkHotelRiga, Guest Relations Manager at Gallery Park Hotel & Spa, a Chateaux & Hotels Collection, responded to this review, 17 July 2014
Many thanks for your review on TripAdvisor. We truly appreciate and value your feedback. We are delighted to hear we were able to provide a comfortable home away from home.
Best Wishes from Riga
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

Gallery Park Hotel offered fantastic service to us during the weekend we stayed there. Room we stayed in was luxury, clean and with a very nice view. The classic style of the hotel gave us a feeling of royalty. What also eased our little vacation, was that we didn't have to worry were to park our car as hotel offered underground parking facilities. The breakfast service was also high level. With A'la Carte menu and friendly staff we could enjoy an amazing morning at GPH. It is indeed worth its every 5 star superior.

Room Tip: Gallery Deluxe room was an excellent choice!
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CynthiaEis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GalleryParkHotelRiga, Guest Relations Manager at Gallery Park Hotel & Spa, a Chateaux & Hotels Collection, responded to this review, 12 July 2014
hank you for your recent visit and the warm review! I am so glad that you enjoyed your visit from so throughly.
We look forward to welcoming you at the Gallery Park Hotel, Riga again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gallery Park Hotel & Spa, a Chateaux & Hotels Collection

Property: Gallery Park Hotel & Spa, a Chateaux & Hotels Collection
Address: Kri jana Valdemara iela 7, Riga 1010, Latvia
Phone Number:
Region: Latvia > Riga Region > Riga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 109 Hotels in Riga
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Gallery Park Hotel & Spa, a Chateaux & Hotels Collection 5*
Number of rooms: 23
Official Description (provided by the hotel):
Gallery Park Hotel & SPA is a 5-star hotel in Riga centre next to the old town and Jugendsti district and boasts a spa with swimming pool, sauna and fitness room. There is an on-site underground parking. Each room offers stylish interiors and elegant bathroom facilities. The hotel was built in 1875. All rooms have a panoramic view of the Kronvalda Park, the Art Museum and Riga's boulevards. Guests can choose from rooms decorated with antique furniture from the 19th century France and the contemporary style ones. They are all air-conditioned and feature bathrooms with heated floors and luxurious amenities such as Bulgari and Thalgo toiletries. The award-winning gourmet restaurant Renommé offers Latvian and French classics incorporating regional ingredients. When weather allows a summer veranda in the private garden is open. Bar X.O. offers a variety of drinks, cocktails and snacks and the Vinoteka offers a wide range of wines by glass. The Gallery Spa offers a variety of treatments using exquisite Carita and Thalgo products. Other facilities include a pool with jet stream and waterfall, a sauna, and a fitness room with Technogym equipment. Centre is a great choice for travellers interested in Nightlife, Food and History. ... more   less 
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