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“Great Hotel!”

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Rixwell Old Riga Palace Hotel
Ranked #35 of 110 Hotels in Riga
Reviewed 21 October 2013

Stayed for 4 nights in October 2013 and I'm definitely satisfied. The receptionist was kind and professional. Checking in took a minute and the room was very nice. It's small, but clean with a nice & warm design. Yes. the shower stall in the bathroom is small, but it shouldn't be any problem for a normal sized man. I'm 190cm long and had no trouble fitting. Otherwise the bathroom was clean and spacy.

Breakfast was satisfactory, with almost everything you expect from an average breakfast buffet. However, don't expect the quality of an expensive brunch, you'll be dissapointed.

Location get's a 10/10! Old town is just around the corner, and with a 5 min walk you're at Stockmann & close to various shops and restaurants you'd expect from what looked like a main street in Riga.

Definitely recommending Wellton Old Riga Palace for anyone visiting Riga for a couple days!

  • Stayed: October 2013, travelled as a couple
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1  Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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328 - 334 of 1,077 reviews

Reviewed 14 October 2013

We arrived to Old Riga for a very short stay (just one night), because we had a connection there. The best thing about this hotel is its dedicated staff. The reception girl (Diana, I think) was very kind, helpful and professional also as the guy next day on the check out. Room is not big, but nicely decorated and cosy. All the ameneties along with the facade and the entrance are in very good condition, possibly after recent renovation.
We liked very much that even though we left at 6.00 in the morning they arranged and packed us a breakfast with coffee.
Sleaping quality is good enough as the windows have acoustic isolation.
These and some other pleasant things about this hotel have left a very good impression of this hotel and on its staff. We will come back for sure.

  • Stayed: October 2013, travelled as a couple
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Thank Alex T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2013

Stayed for one night on a business trip through booking website...but as I was in a hurry I forgot to check trip advisor. What a mistake!.....what is said in the poor reviews is correct. First problem we arrived at 7.30pm to be told the rooms would not be available for 30 minutes....grudgingly they gave us one room after 15. There were no towels in one room.....the breakfast was very ordinary in the dark basement restaurant. The single rooms were definitely single!....décor was tired eastern bloc and very gloomy!...and it was more expensive than where we had stayed 2 nights previously. The only thing that stopped me giving one star was I actually slept very well...maybe that was from the wine at dinner! I will not be returning

Room Tip: go somewhere else!
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  • Stayed: October 2013, travelled on business
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Thank ukrandomtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matiss_Cesnieks, Manager at Rixwell Old Riga Palace Hotel, responded to this reviewResponded 15 October 2013

Dear Reviewer

Thank you for choosing our hotel and even more for your comments you shared with Trip Advisor readers. We are sad to hear that at your room was not prepared towels as well we like to apologies for other circumstances. Like to inform that all information has already forwarded to corresponding hotel department and we are constantly try to improving our services - including personal training and our product supply quality as well.
Thank you one more time for your recent stay at Wellton Old Riga Palace Hotel and we will be more than happy to welcome back at any of Wellton Hotels.

Kindest Regards
Matiss Cesnieks
Assistant Marketing manager
Wellton Hotel Group

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

I stayed 4 nights September 2013.
Hotel location is good (10 mins walk to old city)... 5-7 mins walk from Main bus station.
Small shower is the main bad thing of this hotel and not easy to take a shower without hitting the water tub which cause water in a sudden to change to HOT or COLD and I'm THIN...
Breakfast was good with variety (I'm Vegetarian).
Staff were nice and friendly.

Room Tip: I had a single room and they gave my the ground floor... the wnidow faced to the HOTEL BIN!!! they c...
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  • Stayed: September 2013, travelled solo
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Thank Orenb10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matiss_Cesnieks, Manager at Rixwell Old Riga Palace Hotel, responded to this reviewResponded 10 October 2013

Dear, Reviewer
Thank you for taking time and effort to share your feedback with TripAdvisor readers.
We are delighted that you enjoyed your stay at Wellton Old Riga Palace, however we are sorry to hear you were not entirely happy with Bathroom amenities and like to explane that at Superior rooms has bigger bathroom space and there has bath. We already forwarded your comments to corresponding hotels departments to make changes as well. We are happy that you enjoyed breakfast buffet food choice and hotel location.
Thank you one more time for your stay with us and we hope that next time when you will visit Riga welcome you back again at Wellton Old Riga palace.

Kindest Regards
Matiss Cesnieks
Assistant Marketing manager
Welltom Hotel Group

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2013

hotel located in old Riga, near all central historic places. maybe little hard in first to find but if you ask local or use GPS will be much easy. you can walk to almost all historic places in old riga. very good value of money compared to other places.
very clean room and bathroom, area of the room is sufficient. iron and iron table inside the room (was great). breakfast is not fancy but nice and sufficient. staff are excellent and helpful. its seems they are known with good spa but couldn't test it because it was always busy and i only stayed three days :(
riga is one of the best tourist and historical cities in Europe. i loved it

  • Stayed: September 2013, travelled solo
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2  Thank hany s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matiss_Cesnieks, Manager at Rixwell Old Riga Palace Hotel, responded to this reviewResponded 2 October 2013

Dear Reviewer

Thank you much for posting a review on Trip Advisor concerning your recent stay at the Wellton Old Riga Palace.
We appreciate your feedback regarding your stay. At the Wellton Old Riga Palace Hotel, we continuously try strive to meet your needs and expectations: therefore your feedback is very important to us.

Thank you once again for sharing your experience with us, and we look forward to welcoming you back at any of Wellton Hotels.

Best Regards
Matiss Cesnieks
Wellton Hotel Group
Assistant Marketing manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2013

We were excited to have a break in Riga for 3 nights and booked the junior suite for this hotel. When we arrived into the hotel we were given business room without saying anything. We entered the room and realized that this is not suite at all. Suite had broken sofa and bed at least the lady who said was the manager told us so. We went back to the reception and were offered basic rooms some other hotel even further away from the old town. We did not accept this. Then the lady who never told her name said that we can have 3 dinners with wine for free + 10% discount from the business room price. We accepted. We had first dinner - which was just a bar dinner: only four choices and four choices of dessert and the cheapest wine glass possible. In normal case hotel would have offered dinner of free choice and bottle of wine. Not in Riga Palace!
On our second day we were called in the morning by the reception that we cannot have the dinner between 18-20 o´clock for some reason. So we came for dinner at 20 o´clock. We went back to our room at 21.30 and a boy from reception called us that the manager wants us to leave the hotel and we need not to pay for the last day. He also informed us that we will no more have free dinner even we agreed with the manager. So we booked another hotel in Riga and left the hotel at 22 o´clock. All this because we wrote the story to the Tripadvisor telling the story how we were treated by Wellton Riga Palace.
After our arrival at home and got email from hotel again that this Riga Palace had also charged for the second night afterwards. We did not agreed with this. So we made reclamation to the wellton chain. They responded fast and finally we got the discount which were promised and only one night was billed.
So we ended up paying almost the same price we were supposed to pay for the junior suite and also one more time asked to remove or modify the review in the Tripadvisor.

In my opinion this incident with Wellton Riga Palace hotel is something that should never happen to any hotel guest. We felt that our holiday was destroyed by the hotel. And the hotel kept no promises: discount, no need to pay for the night we did not stay, not the dinner for last night etc. They only made the changes after the reclamation.

  • Stayed: September 2013, travelled as a couple
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9  Thank Ville M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

We waited for this small break a lot. When we got to the hotel the. Junior suite that we booked was not available for us at all. We were given business room but no mentioned that we will get no suite. We realized it immediately when entering the room. The person at front desk saw no harm done. Manager tried to sort this out by offering a suite in another hotel far away from the old town... Then they offered free dinner in their restaurant. We accepted. What a joke. We got a glass of the cheapest wine and predefined menu with awful food - no choice. Just so awful place and service that i recommend to stay away from this place. Price is toi high, no service, no room that you booked, place is not clean , furniture is broken and old etc...

Room Tip: No suites even when booked...so go elsewhere..reason for not getting suite: sofa is broken....sounds...
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  • Stayed: September 2013, travelled as a couple
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7  Thank ScandinavianHelsinki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matiss_Cesnieks, Manager at Rixwell Old Riga Palace Hotel, responded to this reviewResponded 26 September 2013

Dear, Reviewer

Thank you for taking time to provide your feedback regarding our hotel.
Please accept our apologies for caused inconveniences regarding the services, and we already fix these problems. All information has been forwarded for corresponding hotel departments as well our managment will contact with you in the nearest days. Our guest thoughts are more than inpormant for us, that's how we may know where our services are in need of improvment.

Once again please do accept our apologies and we hope to see again in one of Wellton Hotels.

Best Regards

Wellton Hotel Group
Assistant Marketing manager
Matiss Cesnieks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rixwell Old Riga Palace Hotel

Address: 8/10 Minsterejas Street, Riga 1050, Latvia (Formerly Wellton Old Riga Palace Hotel)
Region: Latvia > Riga Region > Riga
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#14 Spa Hotel in Riga
#23 Family Hotel in Riga
#31 Luxury Hotel in Riga
Price Range: £30 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rixwell Old Riga Palace Hotel 4*
Number of rooms: 100
Official Description (provided by the hotel):
Rixwell Old Riga Palace Hotel is hidden from City Center hustle and bustle in the quiet Old Riga street. Hotel’s 6-storу Art Deco building offers 100 elegantly decorated and comfortable rooms that are perfect for romantic leisure as well as business. All hotel’s room decorated with classical furniture and antique items. The hotel has a capacity of hosting 200 guests. Due to its location, the hotel is a good choice for ones, who want to combine the relaxing stay and sightseeing of Old Town. Rixwell Old Riga Palace Hotel is located in the very heart of Old Riga town and offers different services – lobby restaurant, wellness and SPA centre (solarium and gym not available till september), Nuga Best massage bed, sauna with whirlpool tub, conference room and banqueting facilities, car parking. ... more   less 
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Also Known As:
Old Riga Palace Hotel Riga

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