Espa as expected is flawless from the moment you walk in. Had a 1/2 day ritual, facial and massage for my partner and myself, ended up staying for 6 hours. 6th floor is the business and only admitted with a treatment to use the facilities.
Only gripe was when on leaving the changing room, the miserable towel attendant insisted that I return the towel, robe and flip flops that I had left in the changing room. When I am spending what she earns in a month, she should think twice when asking abruptly without a smile. A smile goes a long way with anyone !
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