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“Good location and value; you get what you pay for”

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Grand Hotel Kempinski Riga
Ranked #85 of 109 Hotels in Riga
London
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good location and value; you get what you pay for”
Reviewed 20 February 2012

Stayed for two nights in a group of 12. We had a triple room which was dated but it did the job. For a weekend visit, this is a no-frills-hotel but what more do you need? It was -10 outside and the room was always warm. Hot water worked fine. Mini-bar prices were even reasonable. Breakfast, again, did the job! The hotel bar was cheap - around 1.50 lat for a beer (roughly £2).

Overall, perfect for a short stop over but if you're looking glamour then it's not for you!

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank frankiemagic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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223 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
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  • French first
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English first
London, United Kingdom
Level Contributor
65 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 19 February 2012

An impressive building at a great location with good views and at a good price. But; old rooms, no duvet cover (rather a duvet over a sheet), poor breakfast, tv with only 1 channel in English (and 4 in total). On the positive side, though it was clean. So you put down your priorities and you decide.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jkomis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tbilisi, Georgia
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 February 2012

I was there on business trip for just 2 nights, pros are great location, good breakfast, cons very old rooms, in my room even TV set was broken, I told the receptionist about this, but on the first evening nobody came, only on second evening the sent a guy, who after consultation with reception offered us other room, but as we were departing next morning we choose to stay.
all in all hotel is normal, and you get what you pay.
they just need some refurbishment

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
Helpful?
1 Thank mamalo66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Espoo, Finland
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 February 2012

This was quite a confusing experience for me because even though a lot of things were quite bad at the hotel, the perfect location and the low price surprised me in a positive way.

It's definitely not the Ritz-Carlton, but then again, you're paying around 50-60 euros per night for a standard doubleroom. I recommend making sure that your room overlooks the park, which is a brilliant view. Location is ridiculously good if not the best in the city.

In any case I had a brilliant weekend in Latvia, thanks to the good location of the hotel. One might even laugh at some of the stuff that goes on at the hotel. Here's a list:

- very bad internet connection. They mention free WiFi all over their website but in reality it doesn't work at all. (at least not on the 5th floor)
- Ordered flowers to my room prior to check in to surprise my friend. Instead there were no flowers. They showed up eventually, but they showed up when me and my friend were sleeping and had no time to react to the knock on the door and the hotel staff member barging in with his key. He woke us up didn't apologize. Just a quiet retreat to the corridor.
- "Cable TV" showed 3-4 channels. barely.
- No hair dryer in the room. We called room service to bring us one and it showed up in no time. The only problem was that it was broken. Called again to bring a working one.
- Bathroom was probably renovated in the 1980's, they were honestly the worst part of the hotel. A weird layer of old dirt was on the bathtub and you could see the pipes under the tubs. Really disgusting.
- After the flower experience we decided to use the chain lock on the door. I grabbed the chain and it came off along with a small piece of the door (picture included). At this point we just laughed and accepted the fact that this was a genuine post-soviet experience.

But despite all this I did not find the experience to be bad. When you're paying 50-60 euros for a double room, you should have realistic expectations and not whine about irrelevant things. I was happy that I chose this instead of some hostel. If you're on your honeymoon, use your brain and pay more for your hotel. If you're on a weekend trip with friends, this is a good, inexpensive place with reliable staff. The location is brilliant and there's a lot more to do in Riga than stay in a hotel room.

Room Tip: Make sure to get a room overlooking the park. Don't expect miracles with this low prices. The a...
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank JulioHyblesias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamworth, United Kingdom
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 February 2012

Fine standard hotel. Excellent location being on the very edge of the old town, so never needed to walk more than 10-15mins to reach any of the main sights, restaurants and nightlife areas. Very good job as it was around -25c during out visit!

Rooms and the hotel itself are shabby in places and need a large scale refurb. Not really four star quality.

Complimentary breakfast
was very good with plenty of choice. Price excellent.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank agrice_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
86 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
Reviewed 26 January 2012

Although usually not choosing a hotel so far down the Tripadvisor listings, I was drawn to book this hotel because of it’s location which is superb. Having read many of the reviews on the hotel I was aware of some reviewer’s concerns, some of which I found to be justified.

Having booked a taxi ‘pick up’ through the hotel, it was waiting when we arrived and uneventfully transferred us to the hotel. The foyer of the hotel is impressive and a reflection of past Soviet grandeur, check in was efficient and speedy.

The hotel is listed as four star, and whilst it does not quite fulfil its billing it is a well equipped hotel with a range of facilities, including free Wi fi and a sauna.

The lifts were all working and were quick and efficient, there is disabled access in the hotel.

We booked a junior suite, which I would recommend, it proved to be very spacious and relatively well equipped with a good sized bedroom and similar large living room and bathroom. The décor in the bedroom and living room was neutral and in good condition, the bathroom was almost fully tiled in ‘gasworks’ green with a brown tiled floor coupled with black wood doors and panelling… an interesting combination. There was a large double bed with a firm mattress, and matching furniture, plenty of plug sockets, but of course you need an adaptor.

The lovely, large flat screen TV was a waste of time, with only four channels, none of which were in English. Whilst not staying at a hotel to watch TV it is enjoyable sometimes to relax and watch a programme from a reasonable choice.

The room, in fact, the whole hotel was always lovely and warm, with a very good heating system. There is no kettle in the room for those who like their cup of tea or coffee. The room was cleaned daily and the pleasant cleaners were very thorough, the room was always clean.

The shower was excellent both in pressure and hot water, towels were clean and changed every day.

Wi fi is free and available in all rooms, the connection even on the fifth floor was very good, good enough to video call through Skype.

All in all the hotel has many positives and is worth a look if for no other reason than for it’s location, with a host of museums, classical architecture and monuments all within five minutes walking. There are also scores of bars and restaurants in the near vicinity, several of which we visited and I have reviewed separately on Tripadvisor. Generally meals and drinks in the area, including the hotel, are slightly cheaper than in England, a good meal out with drinks will probably cost about £30 for two.

There are three Irish bars very close, I would like to recommend Moloney’s as the food is excellent, try their goulash! If you need information about Riga, go to Town Hall Square where the Tourist Information Office is, speak to Beiba and Sabine, they are so helpful and knowledgeable.

Having presented the case for the many good points of the hotel, there are one or two negatives. If I could offer a personal opinion it would be that the management of the hotel need to learn about organisation and staff training in the art of being welcoming to the guests. I did get the impression that some and stress ‘some’ of the reception staff were very unsmiling and gave the impression that guests were an imposition. Incidentally, I saw no identifiable management staff during the four days of my stay.

Perhaps the most negative comment I would like to express is about the organisation of breakfast. Breakfast is served in a very long narrow room which is totally unsuitable for purpose, even with a largely empty hotel, the narrowness caused bottle necks with people sat at tables being continually passed by others entering and those leaving the restaurant. To make matters worse the large self service breakfast bar was placed close to the end wall of the restaurant and the toaster and hot food were on the side of the breakfast bar nearest the end wall. Even with so few guests this caused a problem as no one could pass you if you were waiting for toast or hot food, a recipe for frustration which with a little thought could be removed by placing the breakfast bar in a more accessible place.

Having commented on the positive and negative elements of the hotel, I do think it offers good value for money.

Room Tip: Get a Junior Suite!
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 1Englishman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poulton le Fylde, null, United Kingdom
2 reviews
Reviewed 17 December 2011

My girlfriend and i stayed at hotel riga for two nights at the beginning of December. it was right in the middle of everythin. litrally 5 mins walk from anything i wanted to see. We had a superior room, right up on the 6th floor which was clean and spacious and had two king sized beds pushed together!

Room Tip: go for the superiour double for a HUGE bed
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Simon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Kempinski Riga

Property: Grand Hotel Kempinski Riga
Address: Aspazijas Bulvaris 22, Riga 10-50, Latvia (Formerly Hotel Riga)
Region: Latvia > Riga Region > Riga
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#44 Luxury Hotel in Riga
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Hotel Kempinski Riga 4*
Number of rooms: 232
Reservation Options:
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Also Known As:
Resort Riga

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