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“Missing Leading Standards”
Review of Grand Palace Hotel

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Grand Palace Hotel
Ranked #6 of 110 Hotels in Riga
Reviewed 16 August 2008

Grand Palace Hotel Riga is Member of The Leading (Small) Hotels of the World and as a Leaders Club Member I booked a single room for one night for 180,-- Euro/night, taxes and breakfast included (arrival was August 5, 2008).

Coming directly from Grand Hotel Vienna, where I stayed the night before, Grand Palace Riga was disappointing. Common standards one expects in a luxury hotel were missing:

- There was no doorman or bellboy available at arrival (and none the other times I passed the entrance). I had to carry two suitcases from the entrance to the reception on my own - passing a non-automatic heavy door and going upstairs to the reception.

- A guidance to the room wasn't offered. On request I was guided by a bellboy who took the luggage, too.

- Positive: I got an upgrade to a junior suite (no. 203) which was about doubled sized as the 18 sqm standard rooms. Only suites and junior suites have a bathroom with separate shower stall, a seating corner was part of the room. A central aircondition was missing, in the room was a noisy separate aircon-unit with an air tube one had to put outside the opened window.

- Even in a junior suite there is no dvd-player available. On request you get a dvd-player delivered to the room for 28 Euro/day!

- A concierge is missing, you have to ask the bellboy for assistance.

- Pressing service was offered for around 5 Euro/shirt. Two maids - who couldn't speak english - took a shirt at about 5 pm. At 9 pm I asked for the shirt which was returned about 15 min. later.

- The Restaurant is quite expensive (even for a Leading Hotel): A main course costs about 25 to 40 Euro. Prices like you have in michelin awarded restaurants in Germany. At the bar one only has the choice between soup, salad and club sandwich (for about 9 Euro a fair price). The club sandwich was served with a 400ml plastic bottle Heinz ketchup and a big glass of mustard from the supermarket where other guests put their knifes into before.

- Turn down was done correctly with a complimentary bottle of water. A newspaper was not delivered to the room in the morning.

- The breakfast buffet was quite small, the srambled eggs were not very appetizing and probably too long presented on the buffet (I had breakfast at about 10 am). Very surprising: Other egg dishes like omelette or egg benedict were charged separately (e.g. my egg benedict did cost 4 Euro additional).

Overall Grand Palace might be the best hotel in Riga but with a gap to the standards Leading Hotels communicate in all their publications. Most of the staff is friendly, but obviously not trained and through that always a bit clumsy. The facilities are acceptable but not breathtaking. Maybe one of the new four star hotels gives you more satisfaction and value for money.

  • Stayed: August 2008, travelled on business
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5  Thank warum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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351 - 357 of 627 reviews

Reviewed 29 July 2008

This is an excellent hotel, centrally located in an old building in a quiet street in the old town.

There is much to recommend: the restaurant is superb, as is the breakfast; the bar is extremely comfortable; the rooms are tastefully and expensively furnished; the staff could not be more charming, and they are generally efficient.

Whether you are in Riga for business or pleasure, it is a quiet and classy haven from the noisier, lively venues frequented by the groups on stag or hen nights.

A minor drawback, for some (including me), is the lack of airconditioning in the rooms - the norm for Riga. This is of course not a problem except in Summer when the city can get very humid as well as hot. Although they provide fans (if asked), having to have a window open can result in some unwelcome noise if you have a room in the wrong location. That's a relatively small price to pay for all the other benefits, though.

  • Stayed: November 2007, travelled on business
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Thank chilternwelshman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2008

first to say- I have been reading comments slamming this lovely hotel re no air con,, hilarious.. !!! I travel every week staying in 5 stars -and in smaller luxury properties you do not expect to get this.. I have just returned from Riga and it was near to 30 degrees- opening the window worked perfectly for me...

this hotel is in a great location right in the heart of the old town (the best area to stay in) within 2 minutes' walk of the main squares, museums etc. The rooms are lovely, the hotel itself is an old property with plenty of character. The staff are simply outstanding... friendly, amazingly helpful and ultra efficient.. I loved it.. it is part of a group I have recently discovered- Schlossel - and their property in Tallinn is as good... well worth checking out as they seem to have fab older properties with 6 star service.

I was there for work but have been to Riga a number of times- and there is something for everyone. A very pretty place - amazing buildings and art deco in partic is amazing (good book available in local bookshops or maybe this end with great photos and info re the art deco buildings) with a great coastal resort-Jurmala- 30 mins away (very cheap by train and not too expensive by taxi. Taxis by the way are very reasonable versus other countries). Plenty of good bars and restaurants at all price points.

There is also an amazing palace 1 hour's drive away if you have ticked off everything in Riga.

I would however have to warn re connecting flights and luggage not arriving, a pretty dire arrivals hall in the airport (took 3 hours for luggage to be unloaded and mine was not there...so a "fun" 2 days trying to get info and get said bag back!!!), pickpockets- like Barcelona and St Pete and other top tourist destinations- they are there and very good at their job....!!!!

there are some- but not all- dodgey bars and clubs with an abundance of prostitutes in the dodgiest ones (which it is easy to avoid...) - thks sadly to stag w/e groups probably creating a market for this.. if you are stupid enough to get really drunk or cause trouble- yeap- you will probably run into problems and wake up somewhere with no passport and no money... for the normal tourist tho- you are unlikely to have any problems- but do keep a close eye on your possessions at all times.

Regardless- well worth a visit for 3-4 days (or longer if staying at the coast as well).

  • Stayed: July 2008, travelled on business
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Thank Kate70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2008

This is a lovely hotel in the old section of the city. The room was very pretty, clean and comfortable. But, it was too warm and humid not to have air conditioning. We had a good meal in the restaurant and found the staff to be very accomodating. The fitness center was a sad affair but we found our way to a health club at the Radisson. Breakfast was nice but drinks at the bar very pricey. Overall we found Riga to be rather dull and the people seemed dour. The old part of the city is very pretty but, at least when we were there, not very lively.

  • Stayed: June 2008, travelled as a couple
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1  Thank gtrowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2008

Decided to 'splash the cash' and go a bit more upmarket for our trip to Riga. The 'Grand Palace' did not let us down - excellent in every way. From the welcome we received on arrival, to ordering the taxi for our departure - the staff were very friendly, helpful and attentive. We had a room on the ground floor and certainly did not notice or hear any of the noise that others have mentioned in their reviews.
Many nice touches - champagne at breakfast and chocolate on your pillow each night ! The breakfasts were very good but we didn't have an evening meal, but only because there were too many other restaurants to try on our short visit.
Riga 'old town' is very compact and all places of interest are easily reached on foot from the 'Grand Palace' . The 'Grand Palace' is only a 1 minute walk from the Cathedral; 5 mins from the Town Hall square and perhaps 7/8 mins from the Opera House and gardens.
So in short - I would fully recommend the 'Grand Palace' for it's combination of location and service.

  • Stayed: May 2008, travelled as a couple
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Thank TFC1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2008

We went to riga for the beginning of spanish holy week and we stayed at grand palace hotel. The rooms are confortable, the service is perfect and you cannot find a better place to visit the center of riga. I think i would go again if i travel to riga even for business or pleasure. just only one thing we didn´t understand. we asked for a toothpaste set they gave it to us but they charged us.

  • Stayed: March 2008, travelled with family
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1  Thank VICTORIASEVILLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2008

So as my title suggests, the grand palace hotel INSISTED on called us Mr & Mrs for the weekend. We had checked in under our real names, we had showed them our passports, we had even requested that they stop doing it but when we checked out we were still "married"! So this is definitely not the place for a first weekend away as a couple then! Luckily myself and my "Mr" have been together for a long while and felt we were having an illicit affair for the weekend!.
Other than the old fashioned attidude we thought the hotel was wonderful.
Great location, right in the old town. Check in was painless, followed by a refreshing welcome drink in the bar.
Our "business class" room was lovely. We had a flat screen tv, fully stocked mini bar, nice little bottles in the bathroom, and a hairdryer that could actually dry my hair. However, the bathroom, although lovely looking was much smaller than you would expect from this type of room, there was also no tea/coffee making facilities in the room, which was cushioned by the fact the room service is 24hours.
The food here is fantastic, both in room and in the Seasons restaurant.
The service (besides the bar) is flawless. the staff were so lovely and helpful but i would say that the receptionists should be a little bit more knowledgable about the city. But they were just so nice and friendly, I couldn't even hold the above mentioned old fashioned attidude against them. They are not snoppy or pompous in the least.
The Bar Service, as people have mentioned, can be slow. There didn't seem to always be a staff member behind the Bar.
Breakfast was nice. I thought the choice of food was fine for me. I agree with another poster than the toaster was slow and the birds were annoying but everything was tasty, the choice was good and surroundings lovely.
the health club is very nice with the same pleasant service.

All in all the staff at the Grand Palace made me feel like a princess for the weekend - Even with the "Mrs" title!

  • Stayed: February 2008, travelled as a couple
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Thank Dublinmissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Palace Hotel

Address: Pils Street 12, Riga 1050, Latvia
Region: Latvia > Riga Region > Riga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Riga
#3 Family Hotel in Riga
#4 Romantic Hotel in Riga
#6 Luxury Hotel in Riga
Price Range: £121 - £366 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Palace Hotel 5*
Number of rooms: 56
Official Description (provided by the hotel):
Voted as Latvia's Leading Hotel for 8 years, the magnificent Grand Palace Hotel is located in the quiet centre of the historical Old Town of Riga. It is surrounded by prestigious UNESCO World Heritage monuments, central to major tourism objects, shopping streets, offices, embassies and banks. The hotel is the only member of "The Leading Hotels of the World" and "Virtuoso" in Latvia. In May 2015 the official rating for the hotel has been upgraded from 5-star to 5-star Superior. ... more   less 
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Also Known As:
Grand Palace Riga
Hotel Grand Palace

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