Grand Palace Hotel Riga is Member of The Leading (Small) Hotels of the World and as a Leaders Club Member I booked a single room for one night for 180,-- Euro/night, taxes and breakfast included (arrival was August 5, 2008).
Coming directly from Grand Hotel Vienna, where I stayed the night before, Grand Palace Riga was disappointing. Common standards one expects in a luxury hotel were missing:
- There was no doorman or bellboy available at arrival (and none the other times I passed the entrance). I had to carry two suitcases from the entrance to the reception on my own - passing a non-automatic heavy door and going upstairs to the reception.
- A guidance to the room wasn't offered. On request I was guided by a bellboy who took the luggage, too.
- Positive: I got an upgrade to a junior suite (no. 203) which was about doubled sized as the 18 sqm standard rooms. Only suites and junior suites have a bathroom with separate shower stall, a seating corner was part of the room. A central aircondition was missing, in the room was a noisy separate aircon-unit with an air tube one had to put outside the opened window.
- Even in a junior suite there is no dvd-player available. On request you get a dvd-player delivered to the room for 28 Euro/day!
- A concierge is missing, you have to ask the bellboy for assistance.
- Pressing service was offered for around 5 Euro/shirt. Two maids - who couldn't speak english - took a shirt at about 5 pm. At 9 pm I asked for the shirt which was returned about 15 min. later.
- The Restaurant is quite expensive (even for a Leading Hotel): A main course costs about 25 to 40 Euro. Prices like you have in michelin awarded restaurants in Germany. At the bar one only has the choice between soup, salad and club sandwich (for about 9 Euro a fair price). The club sandwich was served with a 400ml plastic bottle Heinz ketchup and a big glass of mustard from the supermarket where other guests put their knifes into before.
- Turn down was done correctly with a complimentary bottle of water. A newspaper was not delivered to the room in the morning.
- The breakfast buffet was quite small, the srambled eggs were not very appetizing and probably too long presented on the buffet (I had breakfast at about 10 am). Very surprising: Other egg dishes like omelette or egg benedict were charged separately (e.g. my egg benedict did cost 4 Euro additional).
Overall Grand Palace might be the best hotel in Riga but with a gap to the standards Leading Hotels communicate in all their publications. Most of the staff is friendly, but obviously not trained and through that always a bit clumsy. The facilities are acceptable but not breathtaking. Maybe one of the new four star hotels gives you more satisfaction and value for money.
- Official Description (provided by the hotel):
- Voted as Latvia's Leading Hotel for 8 years, the magnificent Grand Palace Hotel is located in the quiet centre of the historical Old Town of Riga. It is surrounded by prestigious UNESCO World Heritage monuments, central to major tourism objects, shopping streets, offices, embassies and banks. The hotel is the only member of "The Leading Hotels of the World" and "Virtuoso" in Latvia. In May 2015 the official rating for the hotel has been upgraded from 5-star to 5-star Superior. ... more less
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- Also Known As:
- Grand Palace Riga
- Hotel Grand Palace