The hotel gives a feeling of luxury when you enter - a nice foyer, posh bar, good restaurants. For Riga standards, it is way up there. But to be frank, a few points left me disappointed - I would expect more from a 5 start hotel. All in all, it's about a 4 rating (maybe a smidge less).
Upon arrival I had arranged for a car to pick us up at the airport - they should've been waiting with a card with our name. We arrived. Nobody. Apparently the person was there all along but without a name card and he was busy watching TV in the arrivals area. I suppose too busy to watch for arrivals. I ended up having to call the hotel - they called him, he was standing around the corner all along. Ridiculous...and a cause for a nervous start.
We got to the hotel, we checked in. Had reserved a deluxe room and when we got there, it was TINY. We asked again if it was a deluxe and they assured us it was. Something felt wrong and that evening, I called and asked whether what type our room was and they told us standard (the people at the desk changed). I knew it - I asked why after asking twice was I put in a standard room when I had reserved (and prepaid) a deluxe room. They were "sorry" but when we got the room - we had to move our own things from one room to the other and then go to the front desk and give them back the key to the first room. It was obscene. They didn't so anything to try to compensate but lesson learned: it is strongly advised to stay in a deluxe room if you are traveling with two. A standard double is good for a solo visitor - it is really small.
The rooms were clean, free internet, relatively quiet with a nice bathroom that was pretty clean as well.
The location of the hotel is fabulous - right in the center of old town and an easy walking distance to nearly anything you would like to see. Riga is much smaller than you'd imagine so this location really had everything (central) w/i a 15 minute walk. This is really one of the best attributes of this hotel. The other hotel we considered was Bergs and that one was also pretty central, but this one really is as central as they come!
Another episode in our 4 night stay was that the people in the room next to us got locked out. Apparently, the guest was in the room, had fallen asleep whilst locking the door from the inside and no one could get in from the outside. As there was a double door between the rooms (locked and only opened by mgmt), the management came to our room to get into the room next to us. Again, WE had to move all of our stuff (that is exactly the spot where the bag rack was standing), we had strangers going through our room - back and forth - and we weren't thanked for it nor did they try to make up the inconvenience in any way whatsoever. So if that was management, you get the workers.
However, to be fair, part of the reason I'm giving 3 for service and not less was that the people serving us in the breakfast room were fantastic. We had a waiter there, and I'm so sorry I don't remember his name - he deserved the credit, he remembered us, our preferences, and even asked if we wanted the same things we had ordered the days previous. He was giving us the level of service one would expect in a 5 star and "leading small hotel of the world" environment.
All in all, the bad didn't outweigh the good. The food was nice, the bar was cozy and a fun place to relax after a day of walking, the room was nice. Some of the service was shoddy. But some made up for the shortcomings of their colleagues. I think if I can get a better deal at the Bergs next time, I would be tempted to try that instead. Otherwise, they didn't scare me off and I would consider them one of the better places to stay when visiting Riga.
- Official Description (provided by the hotel):
- Voted as Latvia's Leading Hotel for 8 years, the magnificent Grand Palace Hotel is located in the quiet centre of the historical Old Town of Riga. It is surrounded by prestigious UNESCO World Heritage monuments, central to major tourism objects, shopping streets, offices, embassies and banks. The hotel is the only member of "The Leading Hotels of the World" and "Virtuoso" in Latvia. In May 2015 the official rating for the hotel has been upgraded from 5-star to 5-star Superior. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, getaroom.com and 5viajes2012 S.L. so you can book your Grand Palace Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Palace Riga
- Hotel Grand Palace