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“Great service, uninspiring rooms”

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Clarion Collection Hotel Valdemars
Ranked #33 of 109 Hotels in Riga
Certificate of Excellence
Level Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Great service, uninspiring rooms”
Reviewed 25 July 2013

Rooms were quite small and very very simple. The shower was small and there was no plug in the bathroom for the hair dryer. However, the service was excellent - we received complimentary drinks, great recomendations for restaurants, and a fan for our room. Everyone who worked there was very curteous. Additionally, I should mention that breakfast, dinner and afternoon and evening snacks are included in the price of stay. So although the rooms were very bare, it is actually a great value for the money. Finally, great location - right outside the old town and next to a park.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Natalia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen H, General Manager at Clarion Collection Hotel Valdemars, responded to this review, 26 July 2013
Dear Natalia M,
Thank you very much for staying with us and I was pleased to read that your overall experience was very positive. Just if you are considering coming back to stay with us again, there is a plug for the hairdryer in the bathroom. Its located right next to light above the bathroom mirror.
Regards,
Helen Holgersson – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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647 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Helsinki, Finland
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 July 2013

Having stayed in the old town hotels as well as a couple of Radisson Blu's in Riga in the past I decided to go for Hotel Valdemars this time. It's not too far away from the old town nor the railway station (a 10-15 min walk). If you fly to Riga, you can easily reach the hotel by taking the bus no. 22 from the airport and change to a trolleybus no. 25 at Skolna Iela (just before the great bridge). Convenient & cheap.
The lovely lady at the reception was very helpful from the very beginning. I checked in at noon but luckily my room was already available. Early check in wasn't a problem for the receptionist. She also helped me to find a bike rental office.
Serving a complimentary dinner each night is a lovely idea. However, based on 2 nights of experience, the food served just wasn't very good. In fact, the warm meal (chicken & pork) was simply tasteless. Fortunately there were various salads and steamed vegetables in the buffet as well. Riga has plenty of good and reasonably priced restaurants to choose from if you don't find the hotel dinner attractive enough.
There's also a very nice complimentary afternoon coffee/tea with cakes. The breakfast was ok, nothing out of the ordinary, though. The breakfast room is very small, so be prepared to wait for a seat (or you can eat outside at a lovely terrace) if travelling during the high season.
The hotel room some would call scandinavian, for me it was just way too plain and worn out. There's a very small flat screen tv and no fridge/minibar in the room; ok, a minibar is something you can live without, but air conditioning certainly isn't. According to the staff, there was a "technical problem" and the air conditioning did not work at all during my stay. WIth the outside daily temperature as high as +26 C you can imagine how hot it was inside the room, day and night.
To sum up - I was defintely expecting more, based on the earlier Tripadvisor reviews. I paid about 80 €/night and do feel I've been to better hotels in Riga for that price. Oh, and please consider renting a bike and riding around the city and to Jurmala. Loved it!

Room Tip: Ask for rooms NOT facing the K.Valdemara Iela.
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  • Stayed July 2013, travelled solo
    • Value
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Helpful?
Thank HaroldTheBarrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen H, General Manager at Clarion Collection Hotel Valdemars, responded to this review, 26 July 2013
Dear HaroldTheBarrel,
It sounds like you have made quite a few trips to Riga and knows the city inside out. I’m glad to hear that you enjoyed the service provided in the hotel. Unfortunately we did have technical issues with our air conditioning the weekend that you were here, but it is now up an running again.
Regards,
Helen Holgersson – General Manager
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Belluno, Italy
Level Contributor
289 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 23 July 2013

Wow ... what a surprise ! I have been really many times to Riga but I had never stayed at this hotel. Really a nice experience from every point of view : I might say the stay is anything like being at home. Anyway I found a very attactive rate ... ( 75 euro all included ). First of all the staff is very friendly, very helpful and ... they SMILE ( not so common in the Baltics ! ). The room simple but very comfortable : everything working properly. The buffet breakfast offers organic alternatives. In addition to that the rate includes complimentary afternoon tea/coffee with homebaked cake or waffles, evening meal, free use of the relaxation area ( Jacuzzi, Turkish bath and Gym ) and free wireless internet allover the hotel. Even the buffet dinner was beyond expectations : a nice selection of cheeses, fresh vegetables, pickles, hot soup, meat and ... incredible dessert : a sort of tasty whipped cream with fresh strawberry topping, mint leaves and blackberries followed by a coffee. Complimentary still water ... the only thing you are asked to pay are alcoholic drinks ! The hotel is located in a rather convenient downtown location too. Just give a try next time you'll visit Riga.

Room Tip: Better not to choose the rooms facing the main road ( even if I slept in such a room and the sound i...
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  • Stayed July 2013, travelled on business
    • Value
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    • Cleanliness
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Helpful?
2 Thank Alerock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen H, General Manager at Clarion Collection Hotel Valdemars, responded to this review, 26 July 2013
Dear Alerock,
Thank you for taking the time to post your experience on Tripadvisor. I was very pleased to read that you enjoyed your stay.
I understand that you have truly enjoyed the hotels facilities and the Clarion Collection concept. I personally think it is a great concept when traveling.
Me and my team wish you a very warm welcome back anytime.
Regards,
Helen Holgersson – General Manager
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Paris, France
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 July 2013

The hotel is close to major city attractions, restaurants, museums... All services are very good. Good breakfast, free dinner and waffles in the afternoon. Rooms are comfortable and clean. I recommend.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank Didier P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen H, General Manager at Clarion Collection Hotel Valdemars, responded to this review, 23 July 2013
Dear Didier P,
Thanks for your short and positive review. You managed to catch all the important details of your stay in just four sentences.
Kind regards, Helen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level Contributor
168 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 20 July 2013

I had stayed in a Clarion Collection hotel before in Copenhagen and was recommended Hotel Valdemars by a relative who had stayed a couple of years previously and been very impressed.
There is nothing about this hotel that my friend and I did not like. The hotel staff were impressive. The room was just right. The breakfast was fantastic with so much choice. We made waffles in the afternoon and had a free tea or coffee. Buffet supper is included in the price and there was much to choose from including a hot meal as well as salads, meats, cheeses, fruit and desert. We stayed 4 nights and I put on weight despite spending all day walking and sight seeing!!
The hotel is an easy walk into town and very close to the Art Nouveau area which should not be missed
I give this hotel and its staff a very full recommendation

  • Stayed September 2012, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Louise186317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen H, General Manager at Clarion Collection Hotel Valdemars, responded to this review, 23 July 2013
Dear Louise 186317,
I am glad to hear that the good word of mouth for clarion collection hotels has spread all the way to the U.K. The Art nouveau area close to the hotel is correct a must see area. But not being Latvian I would like to go a step further and say Riga is a must see place! Me and my staff are more then happy to help our guests get the most out of their stay in Riga, it is a destination you will never forget.
Kind regards,
Helen
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Helsinki, Finland
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 20 July 2013

I was staying here for two nights with my family in a room called "suite" in July.

After reading some reviews and looking at the hotel web site, I must say that my main feeling was disappointed.

Our "suite" was a dirty two-room apartment with a balcony in the fifth floor. Even though the hotel had been opened in 2006, the room appeared to be much older and unclean. Our son picked up all kind of screws and crap from the carpet and no-one had cleaned the balcony probably in months. The bathroom was also very dirty. Especially the floor and shower doors were filthy.

Unfortunately, the traffic noise from the streets was so terrible that it was not possible to spend time in the balcony, nor to keep the room windows open. The room was equipped with air conditioning which was not working at all: it sure made a humming sound when it was running but the room remained uncomfortably hot. There was no fridge in the room which was also a small disappointment, but to be fair, no-one promised us one when making the booking.

After the complaints, I must add that the service at the hotel was excellent, both at the lobby as well as in the bar and restaurant. Breakfast and dinner were included in the hotel charge and both were very good, but not excellent. In a longer trip, I would rather try the restaurants around the city instead of staying in the same place every evening.

The location was decent with a 10 minutes walk to the old town.

Having to pay € 120 per night for the room and parking close by, I would not recommend this hotel unless you think that eating all the dinners at the hotel is what you are looking for while planning your trip. By cleaning the rooms thoroughly and equipping them a bit better, this place could be a success.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaakko-82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen H, General Manager at Clarion Collection Hotel Valdemars, responded to this review, 23 July 2013
Dear Jaako-82,
I'm honestly sad to read about your disappointment, rest a sure that your comments are of the most importance in our continues work of improvements. I'm after all glad to hear that you were satisfied with the service in the hotel, we try always to put our guests requests in first place. I you are considering coming back to us, please let me know if your a considering coming back to the hotel and we will do our best to meet your expectations.
Kind regards, Helen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tallinn
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 June 2013

Locaton in central of city, you can walk easily everywhere you want. Nice clean. Friendly atmosphere. Excellant food in morning 7-9, waffles and fruits, tea and coffe in daytime and really good and rich buffet dinner at 6-9. We reccomend to everybody if you are busy with your own activities - you dont need to think about food. Nice yard and bar. Wifi worked good.

Room Tip: We liked much location, price, food.
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sahibTallinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen H, General Manager at Clarion Collection Hotel Valdemars, responded to this review, 28 June 2013
Dear Sahib Tallinn,
Thank you for taking the time write about our hotel on TripAdvisor. Im glad to hear that you had a pleasant stay with us and that you enjoyed the Clarion Collection concept with complimentary breakfast, waffles and evening meal. The idea of the concept is just as you write above, to help our guests get the most out of their stay.
Helen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Collection Hotel Valdemars

Property: Clarion Collection Hotel Valdemars
Address: Krishjana Valdemara iela 23, Riga 1010, Latvia
Region: Latvia > Riga Region > Riga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Riga
#14 Romantic Hotel in Riga
#17 Business Hotel in Riga
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Clarion Collection Hotel Valdemars 3.5*
Number of rooms: 83
Official Description (provided by the hotel):
At Hotel Valdemar you live in comfort and style in the heart of Riga's history and culture. The over 100 year old house is an example of Riga's unique Art Nouveau architecture and total renovated in 2006.Hotel Valdemar is located in central Riga, only a few minutes walk from Old Town. On the tranquil courtyard, you can during the summer months enjoy a cup of coffee in the sun, while the one million city of Riga pulsates just outside.We want to take good care of our guest we therfore offer all our guest complimentary breakfast, afternoon tea and evening meal between 18:00 and 21:00. ... more   less 
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Also Known As:
Clarion Collection Riga
Clarion Collection Valdemars

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