We decided to go to Riga to do the Bobsleigh run for my birthday, we booked well in advance (months) and also arranged the airport transfers and another trip with Out There tours. In the run up to our trip my partner was in contact with them daily including the day before we flew out and we changed our spa day for another option as we realised that we had spa facilities at our hotel.
On arrival at Riga International Airport we were met by our guide who was also picking up someone else off the same flight. She was polite and fairly friendly but chatted freely with this other man i assumed they had met before. The other passenger asked about the reason for our trip and i was talking to him about the bobsleigh and how excited i was to do it as my partner had done it twice before. At this point the guide made a phone call (in latvian so i didnt understand) then turned and said " the bobsleigh has been cancelled did you not get the email? someone will be in touch"!! I could have cried -- no explanation, no apology nothing! she then dropped us at our hotel with hardly another word...gave us no information about the local area or what was happening with the other aspects of our trip.
At this point i was livid -- i cannot believe they were so unapologetic after we had paid so much money for our flights and accomodation to go to do the bobsleigh and now the main reason we were there was cancelled a such short notice!!
We heard nothing more from them until the following day when "G" rang my partner and said that the bob had been cancelled due to world championships that had been missing from their calendar...funny they only realised this the day we flew out -- 3 days before we were mean to do it!! all they could offer us was a husky sleigh ride (hardly the same) which we declined.
The other aspect of our trip was a meal at the local blues club on the friday evening and "G" said he would meet us and take us there the following evening.
When he arrived to collect us i expected an apology about the bobsleigh and an explanation as to what would happen with regards to our money etc but he said nothing about it...until we were almost at our destination (10 minute walk)...then he said they would refund our money for the bobsleigh and that the evenings meal was on them so that would also be refunded as a gesture of good will.
I am still furious about the whole thing..the way they handled it was terrible, had we been a group of 10-12 Lads on a stag-do i expect we would have been treated much better...in fact they probably would have bent over backwards to keep them happy! But as it was just the two of us they obviously thought ruining our trip didnt matter.
We had 4 days of struggling to find things to do, Riga is a beautiful place but it was -12 and snowing so not exactly the weather for wandering around. We'd spent moey on flights and accommodation plus taken unpaid time off work, to do something that id been looking forward to for months.
My partner had used this company twice before and they had always been really good and helpful...Maybe they have just gone down hill or maybe like i stated before we were just a couple rather than a big group so we didnt matter!! I would not ever recommend this company to anyone now. They ruined my birthday trip and the whole Riga experience for me.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.