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“Not Good Enough!!”

Travel Out There-Day Tours
Ranked #16 of 43 Outdoor Activities in Riga
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Attraction details
Recommended length of visit: 2-3 hours
Owner description: Travel Out There enables you to experience the destination rather than just visit it. WE will tailor experiences and tours to your exact needs and requirements.
London, United Kingdom
Level Contributor
55 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
“Not Good Enough!!”
Reviewed 20 December 2012

We decided to go to Riga to do the Bobsleigh run for my birthday, we booked well in advance (months) and also arranged the airport transfers and another trip with Out There tours. In the run up to our trip my partner was in contact with them daily including the day before we flew out and we changed our spa day for another option as we realised that we had spa facilities at our hotel.
On arrival at Riga International Airport we were met by our guide who was also picking up someone else off the same flight. She was polite and fairly friendly but chatted freely with this other man i assumed they had met before. The other passenger asked about the reason for our trip and i was talking to him about the bobsleigh and how excited i was to do it as my partner had done it twice before. At this point the guide made a phone call (in latvian so i didnt understand) then turned and said " the bobsleigh has been cancelled did you not get the email? someone will be in touch"!! I could have cried -- no explanation, no apology nothing! she then dropped us at our hotel with hardly another word...gave us no information about the local area or what was happening with the other aspects of our trip.
At this point i was livid -- i cannot believe they were so unapologetic after we had paid so much money for our flights and accomodation to go to do the bobsleigh and now the main reason we were there was cancelled a such short notice!!
We heard nothing more from them until the following day when "G" rang my partner and said that the bob had been cancelled due to world championships that had been missing from their calendar...funny they only realised this the day we flew out -- 3 days before we were mean to do it!! all they could offer us was a husky sleigh ride (hardly the same) which we declined.
The other aspect of our trip was a meal at the local blues club on the friday evening and "G" said he would meet us and take us there the following evening.
When he arrived to collect us i expected an apology about the bobsleigh and an explanation as to what would happen with regards to our money etc but he said nothing about it...until we were almost at our destination (10 minute walk)...then he said they would refund our money for the bobsleigh and that the evenings meal was on them so that would also be refunded as a gesture of good will.

I am still furious about the whole thing..the way they handled it was terrible, had we been a group of 10-12 Lads on a stag-do i expect we would have been treated much better...in fact they probably would have bent over backwards to keep them happy! But as it was just the two of us they obviously thought ruining our trip didnt matter.

We had 4 days of struggling to find things to do, Riga is a beautiful place but it was -12 and snowing so not exactly the weather for wandering around. We'd spent moey on flights and accommodation plus taken unpaid time off work, to do something that id been looking forward to for months.

My partner had used this company twice before and they had always been really good and helpful...Maybe they have just gone down hill or maybe like i stated before we were just a couple rather than a big group so we didnt matter!! I would not ever recommend this company to anyone now. They ruined my birthday trip and the whole Riga experience for me.

Visited December 2012
2 Thank NikA37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin N, Owner at Travel Out There-Day Tours, responded to this review, 22 January 2013
Hello and thank you for your review, even though the comments are not what we want to hear its also extremely important that we are informed when expectations are not exceeded so thank you for this.

First of all we would like to offer our sincere apologies that on this occasion Travel Out There did not deliver an experience to our usual high standards of customer satisfaction. It is clear that the way your booking was handled was not up to scratch and none will be more frustrated by this than those involved as we all like to see happy clients.

We have done some investigating into why the Bobsleigh could not be facilitated. Once the client approved the booking we specified time with the bobsleigh provider but the provider did not confirm the booking due to the World Championships during that week.This has obviously highlighted the need for us to follow up and double check with all of our providers to get a confirmation of whether an activity is available or not...under normal circumstances we can nearly always make a booking happen even if its not at the originally agreed time, however on this occasion there was no room for negotiation with the track.

We always make sure that any booking we take on is executed with the same professional service, no matter if its a bachelor weekend for 12, corporate booking for 300 or 2 people. As you have mentioned we did offer the provide the meal free of charge as compensation for this error, once again we are truly sorry that your Travel Out There experience did not live up-to expectations and we will also be investigating the matter internally to make sure it does not happen again.
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