I'm giving this a 5 purely for the service - I was that impressed (otherwise it would be a four). Every question and every request was handled beautifully. For example, I was staying 4 nights and wanted to extend one night - and I knew the hotel was full. The front desk tried but there were literally no rooms on that final night. The front desk manager said she would find a way. It took a couple of days, but she found a solution.
The front desk really provides excellent customer service and seeks to understand what you really want so they can provide detailed answers. For example, it was raining quite a bit in Latvia while I was there. The front desk reviewed several weather websites and recommended the best days to do outdoor activities, when to take an excursion, and even what times were most at risk for rain. It was comprehensive and helpful - and definitely enhanced the quality of my trip. Throughout the stay, the front desk provided numerous recommendations - all were excellent. Even the bar staff at the roof lounge were excellent.
I agree with pros and cons of other reviewers - very good breakfast, great location, great roof bar. Rooms are fine - with the noted opportunities for a shower curtain, shelf for clothes, etc. Air condition worked really well. Good wifi coverage although not the fastest.
Plus I loved the whimsical elements like the clocks behind reception, quotes in the elevator, art on the floors.
- Official Description (provided by the hotel):
- Albert Hotel totally renovated in 2006 and situated in a quiet center of Riga in the exclusive zone of Art Nouveau architecture. Albert Hotel is located in the heart of Riga's Commercial center within easy walking distance to nearby embassies, headquarters of major banks, companies, state ministries, major exhibition centers, sport halls as well as old town. Albert Hotel has 246 modern and cozy rooms divided into three categories - Standard, Superior and Executive. Each room is equipped with air conditioning, television with cable channels, telephone, free high speed WI-FI Internet, hairdryer, radio and a minibar. To make our guests feel comfortable we kindly offer following additional services -lobby bar, laundry and wake-up services, safe-deposit at the reception desk and much more. On the 11th floor of Albert Hotel you will find a lounge bar with a terrace. There is an impressive view of Riga city center - neighboring examples of Art Nouveau and spacious parks. StarLounge bar of Albert Hotel will be the right meeting place before leaving to enjoy the night - life of Riga. ... more less
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- Also Known As:
- Albert Hotel Riga
- Hotel Albert Riga