First, I have to say we got a great rate for this hotel, only 75 E for two adults and two children (under 5) including breakfast. But: when we checked in, we got a room facing a horrible ghetto apartment building and mammoth shopping center. We asked before going upstairs if we had a nice view, and were dismissed with a quick, unconcerned 'yes'. I think it is a bad sign that a hotel houses its guests in the worst rooms first. I had to ask to change rooms to one with a view of the river and city skyline - fabulous! - which wasn't a problem, since the hotel was not full. It was in no way an upgrade: the room was on the same floor and even smaller than our first, but with a good view. It is just plain bad business to house guests in the worst rooms possible. Word of mouth is powerful, and I'm writing now that although Renate was very pleasant and friendly about changing our room, I do not approve of the bad-rooms-first philosophy of Islande Hotel.
The breakfast was pretty bad on Friday morning, downright awful on Saturday. The hotel seemed completely unable to manage the number of guests and they ran out of certain foods as well as let many tables pile up with dirty plates. The scrambled eggs were cold and runny, the potatoes undercooked, the milk (H-milk - ugh) was warm, the fruit was old and saggy AND we were charged extra for a cappuccino - which tasted awful.
On the other hand, the hotel has a great sauna/wellness center, but it's only free to guests early in the morning - same time as breakfast. And the cold pool and jacuzzi only get cleaned AFTER 11.00, the time, coincidentally, when hotel guests have to start paying.
The little things add up, and during our stay it was: immediate placement in a room with an ugly view, inadequate-verging-on-terrible breakfast, miserly hours of the sauna and its suspicious cleaning schedule. Finally, having to cross that highly trafficked bridge everyday, twice a day, is horrid. I don't recommend this hotel, stay downtown instead!
- Official Description (provided by the hotel):
- Islande Hotel was opened on March 2006.The hotel is located in Kipsala, in the center of Riga - a 10 minutes walk from the Old Town. For guests’ comfort we offer 205 well equipped rooms for non smokers and smokers, 29 non- allergic rooms and 7 rooms for guests with special needs. All rooms arranged in a modern reserved Scandinavian style. 5 conference rooms, business centre, spa, gym, souvenir shop, closed parking lot. ... more less
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- Also Known As:
- Islande Hotel Riga