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“nice new hotel, close to old centre”

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Mercure Riga Centre
Ranked #22 of 112 Hotels in Riga
Certificate of Excellence
Reviewed 27 May 2014

nice new hotel, close to old centre. brand new rooms and interior. very spacious rooms. Mediocre breakfast. Expensive drinks, but nice bar. upon entering my new room, i saw that the toilet had been used and not cleaned, not even flushed. Very nasty. Upon making a photo and informing the staff, I was not offered a drink at the bar while waiting for the cleaning. very careless.....

  • Stayed: May 2014, travelled on business
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Thank CHK1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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324 - 330 of 723 reviews

Reviewed 26 May 2014

We stayed one night only. Nice hotel, clean and lovely in good location. We got there at 16:00 and checked in. I was having a shower and my girlfriend was just resting on the bed. Someone opened the door. Then when opened without warning and a hand stole the key card from the card slot! The person then shut the door and scooted off. My girlfriend, half naked, jumped off the bed to chase the idiot person down the corridor. The person then simply handed the card back and said sorry in Latvian and ran off. We complained to the hotel management who it was ONE OF THEIR STAFF!!!! The hygiene manager then promptly marched the idiot maid back to the room to apologise.
The excuse given by the hotel manager was that the maid had forgotten her spare key. However, if that was the case she would have gone to reception and asked for another key. That key could only have opened that room anyhow. I believe the truth is that she heard I was having a shower and she took a chance to steal the key and that by the time I had realised what had happened, because the lights went out, she would have been able to hand the key to another person to come and burgle the room later when we were out in the town for dinner. She hadn't thought that my girlfriend would jump up and chase her. This is a serious security breach for guests and the cleaning staff are clearly not trustworthy and honest.. Maybe even more of the staff are in on it? Who knows! The shame of it is that the hotel itself is really lovely and I suspect the majority of staff are good as we found in the restaurant and reception.
Another negative, although minor was that the air con was weak, during hot weather.
Positives were, easy low cost on site parking, clean and spacious, great breakfast selection and in a good central location.

Room Tip: Rooms in the front tend to be more shady..useful in summer when temps get to 32C
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  • Stayed: May 2014, travelled as a couple
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1  Thank Davide L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureRigaCentre, General Manager at Mercure Riga Centre, responded to this reviewResponded 27 May 2014

Dear Davide L,

Thank you for having taken the time to give us your feedback. I would like to sincerely apologize for the shock you experienced during the incident with our staff member.

It is of utmost importance to us to ensure our guests feel safe and we certainly failed to meet our own internal policies and procedures, I have taken serious steps to ensure this can never happen again. We appreciate your feedback and if you would like to get in contact with me directly I would be happy to speak with you about this matter.aigars.gerhards@accor.com

Aigars Gerhards

General Manager
Mercure Riga Centre

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Reviewed 13 May 2014

I was there a week after the hotel started activities. I felt I was there before they should have started operating. Place is nice but lack some critical things (water takes minutes before comes hot, wifi signal very weak in certain areas,...). Those are problems that hopefully can be fixed. Worst of all (and that I will never accept) was the last night when staying in my room after 11pm (already in bed) somebody just opened the door and came inside the room (!!??). He just saw I was inside, said sorry and left. Felt very unsecured staying in a place where people (dont know who) can just enter in my room in the night without even knocking the door (I asked an explanation to reception but they did not know the reason). I travel often to Riga. First and I am afraid last time in this place.

  • Stayed: May 2014, travelled on business
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3  Thank Armando_74a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureRigaCentre, General Manager at Mercure Riga Centre, responded to this reviewResponded 20 May 2014

Dear Armando_73`s,

Thank you for taking the time to share your comments after your stay with us here in Mercure Riga Centre.

I am sorry that you were unhappy with several aspects of your stay. Please accept my sincere apologies for the mistaken late night entry of your room. This was our staff member with incorrect information.
We appreciate your comments and rest assured we will continue to improve our service.
If you would like to get in contact with me directly I would be happy to speak with you about these matters. aigars.gerhards@accor.com

Aigars Gerhards

General Manager
Mercure Riga Centre

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Reviewed 3 days ago via mobile
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Stayed: February 2018, travelled on business
Thank søren J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago via mobile
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Stayed: February 2018, travelled with friends
Thank avriza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
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Stayed: February 2018, travelled as a couple
Thank Suomalainen1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago
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Room Tip: Ich persönlich bevorzuge immer Nichtraucherzimmer wiet oben und weit weg vom Lift.
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  • Stayed: February 2018, travelled on business
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Thank RudiReist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Riga Centre

Address: Elizabetes iela 101, Riga 1050, Latvia
Region: Latvia > Riga Region > Riga
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 112 Hotels in Riga
Price Range: £46 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Riga Centre 4*
Number of rooms: 143
Official Description (provided by the hotel):
A brand new hotel located in the very heart of the historic Riga and housed in a beatiful 1901 Art Nouveau building, Mercure Riga Centre is 400 metres from the Old Town and next to the Riga Train Station. This 4-star designer hotel offers air-conditioned accommodation with free access to a fitness centre.The elegant rooms at Mercure Riga Centre will provide you with an LED FHD TV. The spacious private bathrooms also come with a hairdryer and free toiletries. Extras include a minibar. Privilege rooms come with slippers and bathrobes, 40” TV and Nespresso machines.Guests of Mercure Riga Centre can relax in the on-site spa centre, which is perfect for body and mind regeneration. Our guests can relax while enjoying various treatments and facilities including massages, whirlpool, sauna and Turkish bath.They are also welcome to dine at the hotel restaurant, which will offer grand new concept by using open kitchen "teppan", as well as unique chance for customers to follow up the ice cream making process and of course taste it afterwards. Fresh pasta and exquisite wine card with selected wines. Summer terrace will be available as well.Lobby Bar located on the first floor of the hotel will be a perfect venue for informal business meetings and convivial evenings.Mercure Riga Centre is 13 km from the Riga International Airport. The hotel is within a walking distance to the city’s main sights, such as the Freedom Monument or the Dome Square. Outstanding interior design, proximity to the landmarks of the old town along with great business and leisure facilities guarantee a comfortable stay for all the guests visiting Riga for recreation or professional purposes. ... more   less 
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