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Mahmud S
Nairobi, Kenya

Great location, beautiful hotel, bad service

3.0 of 5 bubblesReviewed 11 Jul 2019via mobile
One of the best locations in the Mara. No hot water in the showers. The main problem is that you feel the hotel is employing untrained and unproffesional staff; they miss basic skills how to serve a hotel guest. A waiter will try to shake your hand while you are having dinner. Then he will stand on the side and keep looking at you. They smelled very bad and that gave me an impression about who will be cooking our food.
Date of stay: July 2019
Trip type: Travelled with family
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Reviews (1,610)
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All reviews hippo bar masai mara game drives resident hippos watch hippos restaurant staff buffet style after dark main building the reserve wild animals day safari amazing place each meal dining area an amazing experience judy
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Reviewed 10 July 2019

Hosted our clients for 3 nights, they were amazed by the serene beauty of the lodge, spacious rooms, and delicious cuisines. enjoyed watching the hippos at the pond site. we highly recommend Keekorok for clients seeking a luxurious safari

Date of stay: May 2019
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank mufasatoursandtravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2019

I like this hotel because the staffs are very friendly. In the afternoon we can see many wild animals come to this hotel, especially monkeys and and mongooses, but we have to be careful with monkeys because they can steal our food if we don't close the door. We don't need ac in this hotel because the weather is cool. When nights come we can meet many zebras, buffaloes and gazelle. This hotel is very unique with their hippo bar and very nice view when the sunset come with many hippos on the lake. We really enjoyed staying in this hotel.

Date of stay: April 2019
2  Thank 933julianim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 July 2019

stayed two nights during our safari adventure.
Couldnt reccomend more. Beautiful place, loely spacious rooms, with added hippo pond and bottom of gardens.
Plenty choice of food to eat and spacious dinning area.
Added bouns of masi dancers at night.
Lovely swimmng pool pool for a rfeshing swim.
Lved evey minute.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank ayrbabe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2019

Was there with family my wife me and two kids aged 7&10

It is truly a good hotel with good amenities.. Pool kids area. Hippo pool.. Elephant area... Very polite staff..

Location is also nice.. Food is really great.. Kudos to the food and beverage manager.. Great variety of food with a good spread.. Veg and non veg both.. Special emphasised in Indian food as well.. Went for a lunch at the mara triangle took the packed lunch.. Obviously with other tourists around at the lunch.. This hotel lunch had a great variety when compared to others.. Even the box in which the lunch was packed was of good quality.. Fruits drink food a good meal must say.. Keep up the good work at the hotel guys..

Rooms were open in the wild exciting but need to be cautious as well as hippos are around especially in the night.. Rooms little small..

Actually with all the game drives consuming time we had a good sleep in the rooms.. Did not spend much of time in the rooms as completely exhausted with game drives..

The hotel also had a soviunier shop which has very nice collection.. Prices can be reduced .. But great shop..

Had a great time.. Keep up the good work.. So the best.. Fellow travelers don't think twice to book this place..

Date of stay: June 2019
Trip type: Travelled with family
3  Thank Hurrshk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2019

Excellent services all around . facilities were superb and our rooms exceeded our expectations. Thank you for an amazing stay. we really enjoyed it. I would recommend the facility to five star services

Date of stay: August 2018
1  Thank 212ismaelm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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