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Linda H
Gosport, United Kingdom

Room let them down

3.0 of 5 bubblesReviewed 7 Aug 2019
On arrival we were told to ring for security to escort us to the main building after 6 p.m. because the hippos come up from the pool to graze. That didn’t work as our phone was broken. Next problem was the toilet which was so loose I almost fell off it several times. We didn’t manage a hot shower all the time we were there. The last straw was the lock went on the door and we couldn’t get out! The phone and door lock was sorted as soon as we reported it, the toilet had a bit of cardboard put under it, so beware! Food was lovely and the dining room staff were great. Just a shame the room let the overall experience down
Date of stay: July 2019
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Reviews (1,610)
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All reviews hippo bar masai mara game drives resident hippos watch hippos restaurant staff buffet style after dark main building the reserve wild animals day safari amazing place each meal dining area an amazing experience judy
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Reviewed 6 August 2019

Stayed here two nights whilst on safari.
Location very good and hippo pool great
Staff in dining area very good
Reception staff mixed
Some helpful but others more interested in their phones
Room really poor.
Arrived - no mosquito net for one bed
Eventually one put in room - not sure how effective hotel thought it would be with so many holes in it .
Toilet seat broken - repaired on second day
Curtain broken on rail
No soap in room on arrival and no hand towels
Rooms just very tired
Some are better but we drew a short straw
Tried to move rooms but told this was only one / type available for three . Clearly not true as others on tour had similar size rooms in far better condition
Glad to check out

Date of stay: August 2019
2  Thank happymother2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 July 2019

The staff at the Keekorok Lodge in the Maasai Mara were just the friendliest and most helpful, fun-loving people. Food was delicious, plenty of it and a good selection at each meal.

You will see more wildlife here and at Samburu and Lake Nakuru than elsewhere. Brilliant.

Room tip: This is a lodge in the Maasai Mara - not a hotel in the city.
Date of stay: July 2019
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank Stay275510
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2019

We were at Keekorok Lodge-Sun Africa Hotels in July 2019.It is right in the mid of Masaai Mara game reserve. Old lodge but well maintained. Super courteous staff. This facility is unfenced which is thrilling and at the same time you need to be cautious if travelling with kids.Over all very good, food selection was good.

Room tip: all rooms are well planned.
Date of stay: July 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank DeebaJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 July 2019 via mobile

What a difficult place to review! Whilst location is amazing (central in the Mara), the place itself is a mix of 1960s/70s architecture, entirely eclectic dining room furniture and a great hippo pool!
So, whilst our room was comfortable enough, the 1970s metal framed doors and windows were warped enough to get your key through (see photo)! The shower we were warned took time to warm up - they weren’t wrong! After saying to reception about it, the chief technician came out and said “run it for 30 minutes”. We did and it did warm up! But plan ahead.... and our room (1287) was closest to the lodge!
The dining room & buffet were a little dated, with an odd mix of food (nothing to write home about). Like the rest of the place, the mix of conference furniture, melamine and pine tables and metal as well as wooden chairs just smacks of a need for investment.
Staff were nice and friendly and the hippo bar was amazing in reality......
As for the drives - we were lucky to have Francis as a driver/guide and what we saw was truly astonishing. Definitely recommend a full days drive as well.
Overall - a really difficult place to review. Great location and drives, but a lodge in need of investment to keep it up to C21 standards. Go there for the location more than the accommodation.

Date of stay: July 2019
Trip type: Travelled as a couple
Thank Herefordnomads
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 July 2019

The outside space is amazing, especially the hippo pool where you can sit for hours watching the buffaloes and hippos! The grounds are immaculate with a lovely swimming pool. The restaurant offers a good variety of food which could be hotter unless you have it cooked fresh at the grill while you wait. It is a large restaurant and I got the feeling of a canteen as it is so busy.
The room we had was not great. The phone didn’t work and you are required to ask security to escort you to and from the main building incase there are wild animals roaming after dark. Hence we had to go it alone the first night. They did change it. The toilet was not secured and rocked when you sat on it so when we got locked in the room on the second night we got them to fix it.....by putting cardboard underneath!!! We did have a new lock fitted eventually and were able to get out to dinner. There is a fridge cabinet which was locked so we asked for it to be opened so we could put water in it. Guess what, it was fitted with a Kenyan plug and the socket next to it was an english one (all sockets are the same as ours)! A bit redundant really. Overall not a great stay but it was only for 2 nights.

Date of stay: July 2019
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Tomsha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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