We stayed at the hotel with a discount voucher, and the moment we started checking in, I could see some sort of arrogancy on the lady receptionist's face. At first she tried speaking English to us, but when she learnt that we are foreigners living in Czech republic, she demonstratively switched to Czech, even though we hardly speak the language! When we asked for a possibility to upgrade to a room with a balcony, she looked like she didnt believe we could afford that, since we came with that voucher..
The room itself was very nice, the view from the balcony was fantastic - it was marvellous to have dinner there and later on sleep with an open door in that amazing clean mountain air!!
On the negative side - there was a massage chair in the corner, all covered with a thick layer of dust and did not work. There was no toothpaste available at the reception and they could only offer us the one they had for sale, which was for children. Slippers were also not available, which was surprising for a 5 star hotel! When we asked for a map of the surroundings, the same lady at the front desk said they didnt have small ones but offered one of the larger maps. It was old and torn, but she charged 6 euros to our room for it!!! It was hard to persuade her to cancel the charge once we return the map.
Breakfast was average - not a very large selection, and they often ran out of eggs or sausages. The waiter looked a bit upset when we asked him to make two cups of latte.
Overall, even though it might be one of the best and most luxurious hotels in the town, it's far from being perfect. Staff is not so professional and service is rather cold.
- Official Description (provided by the hotel):
- Savoy Hotel was created at the place of hotel Krone (Crown), which was built in 1881 by Josef Erlebach. In 1897 the flood damaged the building, subsequently reopened and for many decades Savoy Hotel remained the best hotel in Spindleruv Mlyn and retained its traditional charm until today.In December 2012, hotel company Asten Hotels took over the four-star hotel to its portfolio. Under the leadership of the company guests can enjoy the fresh mountain hotel, great service, modern rooms with breathtaking views, a gastronomic experience in KOGO restaurant and on the charming terrace, relax in the spacious sauna, jacuzzi and massage or enjoy the luxury products in the hotel boutique.Špindlerův Mlýn is located only 2 hours drive from Prague - in northeast part of the Czech Republic, in the heart of Krkonose, the highest mountains of the Czech Republic.Hotel Savoy offers to its small guests great selection of children toys and games for the smallest KIDS, sledges, bobsledges, scooters, skateboards, one wish during the stay to be fullfilled, GAME ROOM with Play Station, X-Box, Fat Boys and football for a the bigger ones, Ipad library, baby sitting can be organized for a surcharge for different kind of age categories. During summer time children can enjoy their time in small children playground and on trampoline just in front of the hotel. ... more less
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