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“Great hotel and service” 5 of 5 bubbles
Review of Hotel Savoy

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Hotel Savoy
Ranked #2 of 37 Hotels in Spindleruv Mlyn
Certificate of Excellence
Prague, Czech Republic
1 review
“Great hotel and service”
5 of 5 bubbles Reviewed 12 July 2013

It is not very often that a hotel meets and exceeds your travel expectations. From the moment we arrived at Savoy hotel we were downright impressed. Smooth check in, accompanied to our room by an employee who assisted us with our luggage. The room had been personalized with a letter from the GM welcoming us.
Room had good size, very quiet and perfectly clean. The housekeeping service overall was excellent.
What I liked it the most was the customer service. Everyone that we ran into who was an employee of the hotel always greeted us with cheerful smiles.
We dined in the Kogo restaurant, the service was again perfect and the food was delicious.
Overall, Savoy met and exceeded our every expectation, we look forward to coming back in the future and recommending others stay here as well.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TerGdM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lenka R, General Manager at Hotel Savoy, responded to this review, 15 July 2013
Dear valued guest, we are very happy you have enjoyed your time with us. We appreciate very much that you took your time to write such a nice review and share your experiences with other travellers. Thank you very much for recommending our services and we hope that we can welcome you again in our hotel soon.
Yours
Lenka Rousarova
General Manager
hotel Savoy, Member of Asten Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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197 reviews from our community

Traveller rating
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    7
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    1
See reviews for
59
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
  • Swedish first
  • Any
English first
Prague
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 8 July 2013

Great place for a short gateaway in a low season. Spacious, clean and nice smelling rooms. What I especially appreciate is for the Czech Republic unusual great and effortless customer service. Big sauna and cosy relaxation area (not sure about the main winter season, but during our stay - July weekend- the sauna was almost empty). The only suggestion would be to consider more healthy options for breakfast e.g. wholegrain bread and oats on top of the chocolate cereals. Also breakfast was much better on Sunday than on Saturday morning ...

  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tiger_lilly9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lenka R, General Manager at Hotel Savoy, responded to this review, 10 July 2013
Dear hotel guest, thank you very much for your nice words. We are very happy you enjoyed our hotel and deeply hope that we can welcome you again soon in Savoy or in one of other Asten Hotels. This will in turn inspire all of us to seek to improve on quality and to continue to provide excellent service to our guests in the future.
Thank you very much as well for your valuable comments and suggestions, they greatly help us to work on improvement of our services quality.
Looking forward to see you again in Hotel Savoy,
Yours
Lenka Rousarova
General Manager, Hotel Savoy, Member of Asten Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
8 reviews
6 hotel reviews
5 of 5 bubbles Reviewed 27 June 2013

Savoy in Špindlerův Mlýn is the place, where you will thouroughly enjoy your stay and feel like the only and most important guest. We spent the most enjoyable weekend there with a thematic program of Italian cuisine led by famous chef of Prague Kogo restaurant, Jovo Savic. Upon the arrival to the hotel, which has the most suitable location right in the centre of the little town and in the street leading to a nice walk in the countryside to Medvědín (suitable also for little kids), we were immediately helped with our luggage and got a room with a balcony and a nice view. There was a nice surprise ofr our little daughter, who was celebrating her 2yo birthday (bottle of children champaigne, fruits, and pencils for drawing) - with a nice personal note from a general manager. There is Kogo restaurant right at the hotel, where we enjoyed almost all our meals including breakfast. Service in the restaurant is as professional and up to the highest standard as at the hotel itself. In addition, there is a trampoline right next to tables outside where kids can play while waiting for their food. Italian cuisine program was one of the best parts of our stay, we could watch and interact with the chef, who was preparing a set of various Italian meals including starters, several main meals, and deserts. The atmosphere was very informal and cosy, followed by a rich dinner of all meals the chef prepared. Overall, we really enjoyed our stay at Hotel Savoy and fully relaxed. If you are after the place where the highest quality combines with the service of the highest standards, this is the place for you. We will definitely come back and consider visiting other hotels of Asten hotel chain.

Room Tip: Our room was directed right on the street and we had a great quiet sleep, including our daughter.
See more room tips
  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank simonshy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lenka R, General Manager at Hotel Savoy, responded to this review, 7 July 2013
Dear hotel guest, thank you very much for your lovely review, we are very happy you have enjoyed the hotel ambience, our first theme weekend Cucina Italiana and especially your daughter's birthday. We appreciate you have found the time to share you experience here on Tripadvisor with other travellers and cant wait to welcome you back!
Yours
Lenka Rousarova
General Manager
Hotel Savoy, Member of Asten Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Podebrady, Nymburk, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 June 2013

The hotel staff was very nice and helpfull. Beautiful room with nice view. I like hotel design very much. And Kogo restaurant is just great. I enjoyed the stay despite very bad rainy weather... I am looking forward for my next stay there!

Room Tip: I recommend the corner room which is large and sunny.
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  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lenka R, General Manager at Hotel Savoy, responded to this review, 17 June 2013
Dear Jana,
thank you very much for posting your review on our TripAdvisor page. We are very happy that you had a great and enjoyable stay at the Savoy Hotel and that you shared all the aspects of your stay including an amazing KOGO restaurant, which you have experienced and appreciated. We look forward to seeing you again in hotel Savoy or in one of our Asten Hotels!
Yours
Lenka Rousarova
General Manager
Hotel Savoy, Member of Asten Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Astana, Kazakhstan
Level Contributor
85 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 11 June 2013

We decided to escape Prague for the weekend and decided to spend a couple of days at the Savoy hotel, part of the Asten Hotels group. We stayed in the Sophia Loren suite, and we can only share how wonderful the place is: great hotel, very good location, beautiful design and amazing service! The perfect destination for a few days in the mountains! And the surrounding hills and mountains are real treat for a breath of fresh air!

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Philippe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lenka R, General Manager at Hotel Savoy, responded to this review, 17 June 2013
Dear Phillipe,
We are very happy to hear that you had a wonderful vacation with us and that you have enjoyed every aspect of your stay in Savoy - location, surroundings, your suite, restaurant and hotel services. We hope that we will have an opportunity to welcome you back in the future!
Dear Phillipe, thank you very much for finding a time to post the review online.
Yours
Lenka Rousarova
General Manger
Hotel Savoy, Member of Asten Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Europe
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 June 2013

After my check in I found myself in the Sean Connery room and my Bond girl dream could take off. And it was so. Spindleruv Mlyn surroundings offer every type of adventure a Bond girl could desire and the Savoy hotel will calm all your busy day discomfort. Hope to see you soon 007...

Room Tip: Choose a hero whose spirit makes you levitate... (each room has some)
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  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank taiabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lenka R, General Manager at Hotel Savoy, responded to this review, 17 June 2013
Dear Bond girl,
thank you very much for your words, it makes us happy to hear that your dreams have came true here in Savoy hotel!
It is a real compliment to be referred to as the James Bond hotel! It really makes the team proud to hear this and we really look forward to welcoming you back in Savoy hotel or in one of other Asten Hotels 007.
Yours
Lenka Rousarova
General Manager hotel Savoy 007
Member of Asten Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 May 2013

Very nice place for luxury holiday in Spindleruv Mlyn. Nice staff, great view, perfect restaurant. I think that is great spent money. Wellnes is well to. Me and my wife could recomended. Every room hase photo exposition of famous people. Interesting and cosy

Room Tip: 306, the best view
See more room tips
  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lenka R, General Manager at Hotel Savoy, responded to this review, 2 June 2013
Dear Martin, thank you very much for sharing your recent experience with other travellers here on Tripadvisor. Your compliments has been shared with all departments and we are very happy you have enjoyed your stay in every aspect.
Yours
Lenka Roušarová
General Manager
Hotel Savoy, Member of Asten Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Savoy

Property: Hotel Savoy
Address: Harrachova 23, Spindleruv Mlyn, Krkonose National Park 543 51, Czech Republic (Formerly Savoy Royal Hotel)
Phone Number:
Region: Czech Republic > Bohemia > Krkonose National Park > Spindleruv Mlyn
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 37 Hotels in Spindleruv Mlyn
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Savoy 4*
Number of rooms: 38
Official Description (provided by the hotel):
Savoy Hotel was created at the place of hotel Krone (Crown), which was built in 1881 by Josef Erlebach. In 1897 the flood damaged the building, subsequently reopened and for many decades Savoy Hotel remained the best hotel in Spindleruv Mlyn and retained its traditional charm until today.In December 2012, hotel company Asten Hotels took over the four-star hotel to its portfolio. Under the leadership of the company guests can enjoy the fresh mountain hotel, great service, modern rooms with breathtaking views, a gastronomic experience in KOGO restaurant and on the charming terrace, relax in the spacious sauna, jacuzzi and massage or enjoy the luxury products in the hotel boutique.Špindlerův Mlýn is located only 2 hours drive from Prague - in northeast part of the Czech Republic, in the heart of Krkonose, the highest mountains of the Czech Republic.Hotel Savoy offers to its small guests great selection of children toys and games for the smallest KIDS, sledges, bobsledges, scooters, skateboards, one wish during the stay to be fullfilled, GAME ROOM with Play Station, X-Box, Fat Boys and football for a the bigger ones, Ipad library, baby sitting can be organized for a surcharge for different kind of age categories. During summer time children can enjoy their time in small children playground and on trampoline just in front of the hotel. ... more   less 
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