We'd stayed here in Sept 2008 and had an ok stay. Because of its location we recommended it to friends as a good base for a skiing holiday. On arrival at Spindleruv Mlyn we were taken by snow mobile up a ski slope to the hotel which was a good start, we were then given our room keys. Our room was very small (our friends was even smaller) with a dirty bathroom, after complaining to reception a 'cleaner' came to the room; to clean the toilet she took the soap dispenser from the sink, literaly put it in the toilet to squirt under the rim and without gloves wiped the pan out and replaced the soap on the sink! The room was noisy, being over the restaurant and with very thin walls. After skiing one day we used the hotels hot tub & sauna, but on checking out we found they wanted to charge us £10 each for this, although no signs or staff mentioned this at the time. This caused an argument but ended with them waving the charge. My girlfriend who is Czech was upset by this and said after that the manager we were arguing with was very rude about us while talking in Czech.
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