We are locals and have been customers since 2009. Just returned from a 10 day family holiday with 2 small children. Hotel has excellent facilities and is uniquely situated in a nature reserve. Grounds are well kept and large and the pools are good. Paid Shuttle boat to "praia da terra estreita", which is an excellent beach and the kids love the ride. The kids entertainment squad "fun team" are just excellent, they have great activities for the kids. The staff are courteous and very helpful and the rooms are clean. The spa has a good service and is a good get away. There are mosquitoes, but a good repellent will do the trick (remember this is on a nature reserve, so a trade off is needed). The restaurant has a good buffet and breakfast has a great deal of variety.
A couple of points to consider to better customer experience, prices are not what we would expect at a 4* star family hotel. Prices at the pool snack bar they are very exaggerated for snack food and water (very basic). The indoor pool at the spa is overpriced (11€ per person per day, is way above the norm). The furniture and room fixings are still functional but need some updating.
We will return as we continue to enjoy the people and this place.More
- Free Parking