We booked to stay at the Pousada in Tavira for a week in September. The booking was made in January 2009 but the week before we were due to arrive the hotel contacted us and told us that because of a wedding that they had taking place the weekend we arrived, we would be unable to stay for the first night. They refused to accept that we had a prior booking and tld us we could stay in a neighbouring Pousada (Estoi) which was 30km away. They left us no choice but to stay elsewhere which meant a weekend spent checking in and out of two hotels (not ideal in a weeks holiday).
The Hotel was unapologetic. They did offer us a free meal in the restauant, only to then limit our choice on the menu. Overall, not the service I would expect in a hotel of this quality and price.
The Hotel itself is very nice. Beautiful setting and good rooms. However the service overall was poor and unconcerned with the inconvenience that they had caused. There are other similar quality hotels in Tavira which may offer better service.More