Be Warned of BED BUGs
We checked in for a 3-night stay at the Valley Hostel in Interbrunun, October 1-3, 2013. We stayed at room #11. On the 1st night of our stay, we had our first beg bug experience: it was absolutely terrible; I got bitten all over my body and on the face: 25 on my right arm, 23 on my left arm, 19 on my right leg, 21 on my left leg, and 10 on my face, total 97. My wife couldn't sleep because of the bugs. She said that they were crawling onto the comforter and up the wood panel walls. What a horrible night.
After a sleepless night, the next morning we made our complaint to the staff and requested for a full refund of our first night and a room change. The staff lady argued that a bed bug problem is not their responsibility and not their fault. Rather it's the guests who carry the bugs to the hostel. No refund. We got the key for a new room at 3pm which is located at a separate building, on our 2nd and third nights, there were no bed bugs.
We had no choice but to wander around the city till 3:00 PM. While we were wandering around the city waiting for our new room, we saw the local Tourist Information Office, we told them of our experience.
Later, we finally got into our new room and fell asleep quickly. We arrived back to our new room to take a nap from our sleepless night and were rudely awakened by the owner knocking on our door. He started yelling at us as to why we talked to the local Information Office, instead we should have talked to him first. He made a remark that "90% of the New York hostels have the bed bugs problem". It's common in this line of business. So it is just our bad luck!! He said we could move out of his hostel if we have so much complaint. Keep in mind, at this point of time, we were tired and exhausted on top of that "Itching".
The itching and swelling were getting worse on the 3rd day. On the check out day, we asked the owner if he has any medical cream to treat the itchiness, the answer was NO. Unwillingly, he refunded us only 50% of the 1st night charges.
What a dreadful and unforgettable experience in staying at this Hostel.
Although this was our worst hostel experience ever, we hope this review does not stop you from coming to this beautiful part of the country. The magnificent view of Schilthorn, Jungfrau, Monch, and Eiger are just beyond words. The walking trails are stunning.
Just remember, be aware of when you pick out your lodging location.
- Reservation Options:
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- Also Known As:
- Valley Hotel Lauterbrunnen
- Valley Hostel Lauterbrunnen, Jungfrau, Switzerland