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“Any place can be great - it's how they deal with a crisis”

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Pier 21 Apartment Hotel
Ranked #2 of 7 Hotels in Fremantle
Certificate of Excellence
Bunbury, Australia
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Any place can be great - it's how they deal with a crisis”
Reviewed 26 February 2014

Booked 4 nights at 'best rate' from Pier 21 website and it was cheaper than any last minute site. Allocated lovely self-catering studio with good partial views of the River and boats. Unpacked food and computer, files etc (working break) when realised external door wouldn't shut. Staff couldn't fix so they re-packed everything and moved me to a 2 bed apartment with bath, no views - not thrilled. Told I would be moved first thing next morning. By 10.30am staff had packed and unpacked me into a magnificent 2 bed riverfront apartment, uninterrupted views, 100%peaceful. Kitchen had stove, microwave, and good size fridge. Plenty of cupboard space and small dishwasher. Total Internet iPod connectivity (as in all rooms). Towels, soaps, vanity products renewed daily. When I needed to extend my stay this was done in the same outstanding room at the same low rate I initially booked in at, no discussion. Very classy. Indoor and outdoor pools wonderful and would have used gym but was just too relaxed from the great service and outstanding room and views. Highly recommended. This establishment knows how to get return business!,

Room Tip: Rooms on the south don't have views unless at front and are rather dark (spent one night in one...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElizaS221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim N, Front Office Manager at Pier 21 Apartment Hotel, responded to this review, 27 May 2014
Dear ElizaS221,

Thank you for taking the time to share your experience.

We offer the most cost effective booking options directly through the hotel and it’s nice that you were able to compare this to other sites and secure the ‘best rate’ through the Pier 21 website.

It sounds like you were well taken care of by our team and I appreciate your patience whilst we arranged for a suitable apartment.

We are lucky enough to be positioned on the banks of the Swan River and it is very nice to read that you were able to relax in peace whilst enjoying the ‘uninterrupted’ river views.

Your review is greatly appreciated and it allows us to continue delivering exceptional guest experiences. We hope to have the pleasure of welcoming you back to Pier 21 on your next visit to the city.


Best regards,


Jessica Jackson
Rooms Division Manager
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411 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (145)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Any
English first
Broome, Australia
1 review
Reviewed 26 February 2014

The room was very nice with a great view over the river, it was clean and well maintained. The reception staff were friendly and helpful from when I checked in to when I left. Next time I'm in Fremantle I will be staying here!

  • Stayed February 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Broometraveller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim N, Front Office Manager at Pier 21 Apartment Hotel, responded to this review, 27 May 2014
Dear Broometraveller2014,

Thank you for sharing your feedback with us. It’s wonderful to know we were able to make such a positive impression.

It is so nice to read that the reception staff were able to deliver consistent service throughout your stay and that the apartment was ‘clean and well maintained’.

Hopefully we will have the pleasure to welcome you back to Pier 21 in the future.


Best regards,


Jessica Jackson
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 February 2014

The Riverview Suites at ground level were great for us for our 5 day stay, since our 1.5 year old was keen to run around and chase the birds off the grassy area. Very nice to be able to open the door of the apartment living room area, and walk off for the morning exercise along the oval and foreshore. The pelicans in the river, fishing nearby the shore, were also a treat. The rooms are wonderful, quiet and well designed. The breakfast is ample, although on several mornings the cooking staff looked disappointed with us when we came in 15 minutes before the cut off time. (Well, it's our holiday and we have a baby schedule on top.) The pool also does not feel so inviting as it's situated in amongst the high buildings - rather concrete and industrial for a pool setting. Some plants etc to soften it up would be welcome. But apart from that minor issue, this apartment hotel is very comfortable with friendly staff, - but its not a cheap place to stay - even for Perth standards - we were lucky by booking direct and getting a special deal. 8/10

Room Tip: The Riverview Suites at ground level were great for us, since our 1.5 year old was keen to run aroun...
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Premium_Voyages
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review, 27 May 2014
Dear Premium_Voyages,

Thank you for your wonderful review of Pier 21 Apartment Hotel, I was delighted to read that you were able to enjoy many different aspects of the hotel and its facilities and even had the chance to wet a line, hopefully you caught a few great fish and even better memories.

I was however disappointed to read your comments about the service received in the breakfast lounge and can only apologise if you received anything less than a very warm welcome. The team are usually some of the first to receive great feedback and I am confident they will try even harder the next time to impress.

It was very much our pleasure to host you during your stay at Pier 21 and trust that you will provide us the opportunity to welcome you back again in the very near future.


Best regards,


Tim Newson
General Manager
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Tubingen, Germany
2 reviews
Reviewed 17 February 2014

After changing our room from room no. 18 (overlooking the parking space (including the noise)) after the first night, we got a very nice one at the top floor, overlooking the marina. Be Aware, that this is an appartment place and reception closes at 9pm (Saturdays at 10pm). We had a two-bedroom place, the kitchen was well furnished, bedding and towels very clean, tiny, but nice bathrooms. Nice and modern furniture.

Room Tip: ask for one overlooking the marina!
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hpt71093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review, 27 May 2014
Dear hpt71093,

It always wonderful to hear from our international guests and I thank you for taking the time to offer your feedback. I was delighted to read that we were able to assist with offering an alternative room and that you were able to enjoy the wonderful marina views.

As you correctly point out our reception does close at 9pm throughout the week and 10pm on Saturdays however I would like to assure readers of your review that the hotels switchboard continues to be manned and guests will always be able to receive assistance when needed.

Thank you again for sharing your recent experience and I hope that we will have the opportunity of welcoming you back again in the near future.


Best regards,


Tim Newson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 February 2014

We stayed for two evenings to celebrate Valentines Day 2014 and thoroughly enjoyed our time at Peir 21.

The view from the room and balcony was sensational and the breakfasts were of a high standard with the chefs offering some great variations for you to start the day off.

However there were a few things which could be improved upon to make your stay even more memorable.

The lounge in the living room was very uncomfortable as you were unable to sit on it as you slid forward off of the lounge - perhaps it is time for that one to go! The coffee making facilitiy in the room consisted of two sachets of decaf or non-decaf only and only full cream milk - no other options available which was dissappointing - getting a good coffee in your room is essential to start the day off right.

The aircon unit cooled the living space, however its cooling effect did not reach the bedroom which was hot and somewhat uncomfortable during the evening. We did pre-order and book a taxi to go into Fremantle, however it came an hour late which was frustrating as the day was quite hot.

Regardless, the location of Pier 21 offers magificant views over the Swan River and the Marina; with excellent walk ways and paths in both directions. You can easily walk across the bridge to the Left Bank or Red Herring Restaurants (book in advance) and also to the Tradewinds Hotel (which you can bill directly to Pier 21 which is great). Fremantle offers you a wide range of good restaurants and plenty of things to do: the Markets, Rottnest Island visit, Maritime Museum etc.

The staff are very pleasant; make you feel welcome and help you in any way they can - thanks guys.

Overall, a truly enjoyable stay : Sitting back in the afternoon sipping wine and tasting Fremantles unique offerings and soaking up the wonderful view of the Swan River with the sea breeze blowing - nothing can beat that!

We will definitely return to Pier 21 to explore Fremantle close-up again.

Room Tip: Book a taxi well in advance and avoid busy periods like the end of the working day. Otherwise, self...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review, 26 May 2014
Dear Tony L,

Greetings from the team at Pier 21 and thank you for taking the time to share your recent experience at Pier 21 with the TripAdvisor community.

Overall it sounds like you had an enjoyable time at the hotel and I was especially glad to read that you found the staff 'very pleasant' and found the opportunity to relax and take in the 'wonderful' views.

Thank you also for your constructive feedback regarding several of the in room facilities, it is valued and you will be glad to know that we have already acted on several of your suggestions including the inclusion of decaf coffee in all of our rooms as a standard feature. In the near future we are also hoping to roll out Nesspresso style coffee to all of our rooms not just our suites.

Thank you again for your review Tony, it was our absolute pleasure to accommodate you and trust that you will again consider returning to Pier 21 when you next travel to Fremantle.


Best regards,


Tim Newson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 15 February 2014

The location of the hotel directly on the river was gorgeous. It is situated in a neighborhood with quite some historic buildings. We had a very well furbished room with some kitchen facilities and a wardrobe. We loved our room. Nice and modern furniture, everything in high quality. The hotel is more like a collection of serviced apartments and there is no reception service after 9 PM. This became a huge problem because some people in their early twenties had booked the room below us and partied the whole night: Music on the balcony, lot’s of voices becoming more and more shrieking the later the evening. We repeatedly asked the people to be more silent but of course lost the battle against all the beer that was flowing in their veins. We had a not so peaceful sleep with ear plugs. The hotel said in its guest information that it has a strict no party policy but did not have processes in place to enforce it: The receptionist simply left after 9 PM doing nothing about it, the person behind the back-up phone number “forgot” to follow-up on our request as well and our desperate late night message on a voice mail was only followed up in the morning. But: The morning receptionist was super apologetic. She followed up with the owner of the hotel who reimbursed us for the night. So if you do not know whether to go or not: Maybe check out a few other tripadvisor reviews whether this happens often. If not: Go. It is a good place.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank minov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review, 7 April 2014
Dear Minov,

I was delighted to read that we had received a review from our friends in China and thank you for sharing your experience.

Overall it sounds like you had a wonderful time on your trip and I was happy to read that you 'loved' your room and the 'gorgeous' views.

I was however very concerned to read that you had issues with noise from a nearby room and un reservedly apologise that this was not resolved in a timely fashion. Providing guests with a quiet and peaceful environment is something we take very seriously and operate a strict no party policy. As you mention in your review the hotel maintains reception each night until 9pm except Saturday where it is currently 10pm, outside of these hours the property will always have a member of staff onsite that can be contacted in the event of noise or other emergencies and can only apologise that the system failed you on the night. Your feedback has already been put to good use through with a more robust system already being implemented. Thankfully such incidents remain very unusual however we would of course prefer them to be zero.

It was certainly our pleasure to accommodate you during your recent stay and hope that on your next visit to Perth you will again provide us the pleasure of welcoming you back.


Sincerely,


Tim Newson
General Manager
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Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 January 2014

booked a 1 bedroom studio, was spacious enough for just me and would work for a couple. view from the balcony onto the river is quite nice and probably the highlight of the property. other than that the location is not ideal, if you are walking then you have some disctance to cover into freo itself, owise you need to drive or taxi. bathrooms have obviously had a makeover but you can tell this was formerly a lower grade hotel perhaps or apartment block. mini bar is very expensive and with no shops close by you sometimes have no choice but to drink an $8 coke. if i had to stay in freo again i'd probably bunk up somewhere closer to town

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Squealer19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review, 7 April 2014
Dear Squealer19,

Greeting from the team at Pier 21 and thank you for sharing the review of your recent stay. I was delighted to read that you thought the view was 'quite nice' and our studio rooms 'spacious'.

Certainly location is a personal choice and although we are lucky enough to have a magnificent position on the River this does mean that the hotel is located a short distance from the CBD, to assist guest without a vehicle you may be interested to know that we have recently commenced a morning shuttle service to the Fremantle CBD and this can be booked when making a reservation or at time of check in.

We are very mindful of the costs associated with mini bar as we realise this is often a point of contention with many travellers, with this in mind we strive to provide value for money for the products offered and currently offer coke at $4.00 per can, if you have been charged $8.00 I would delighted to provide a refund for the different and would invite you to contact me so I can provide this for you.

I trust I have been able to assist with a couple for your queries and thank you again for your contribution to the TripAdvisor community. Hopefully we will have the pleasure of welcoming you back again in the near future.


Best regards,


Tim Newson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pier 21 Apartment Hotel

Property: Pier 21 Apartment Hotel
Address: 7-9 John St, Fremantle, Western Australia 6159, Australia
Phone Number:
Region: Australia > Western Australia > Greater Perth > Fremantle
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Fremantle
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pier 21 Apartment Hotel 4*
Number of rooms: 47
Official Description (provided by the hotel):
Superbly positioned on the banks of the Swan River, the award winning Pier 21 Apartment Hotel in North Fremantle enjoys unrivaled views of both the river and adjacent marina. Comprising 47 premium apartments and luxurious Suites, every detail of our accommodation has been carefully designed to ensure you’re travelling pleasure. With every room completely refurbished in 2012, Pier 21 offers an unequaled mix of luxury and technology, whether it’s streaming movies to your 40 inch LCD television or enjoying the chic Biology amenities you will quickly discover that Pier 21 Apartment Hotel in Fremantle has left nothing to chance. With stunning rooms and vistas along with warm attentive service Pier 21 sets the standard for luxury apartment accommodation in Fremantle. ... more   less 
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Also Known As:
Pier 21 Apartment Fremantle

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