We had the misfortune to have this place suggested to us by a travel agent when we found out that the Iberostar in town was too expensive. In summary, as my title suggests, save your money and stay in a casa.
As with many places in Cuba, the rooms are in a bad state of repair with the bathroom fittings broken. Also, the room and bathroom were not properly cleaned so it felt dirty and grimy. The towels were a somewhat off-putting shade of grey. Although the airconditioner worked, it was very noisy making it hard to sleep.
Again, as is common in Cuba, customer service was very poor with the staff giving off a vibe that they really couldn't care less. However, even by Cuban standards this place wasn't great. It took almost 30 minutes to check in because the receptionist was first in the bathroom and then checking her important mobile phone messages.
As the resort wasn't that full, meals were served in the restaurant next to the pool. As they were prepared to order, they actually weren't that bad (for Cuba) however there were a lot of flies in the restaurant which made us doubt the hygiene standards. When I saw how murky the pool was I decided not to swim in it despite the heat and humidity.
Perhaps the only positive was that the hotel is located on a hill above Trinidad so had some quite nice views. We didn't have the issue of the uphill walk in the heat as we had a rental car.
We could have spent half the 118 CUC that we paid and had a much better experience in a casa in town - so avoid our bad experience and book somewhere else.
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Holiday Gems, LoveHolidays, 5viajes2012 S.L., Evoline ltd, Travel Republic (UK) and Cancelon so you can book your Hotel Las Cuevas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Las Cuevas Trinidad
- Las Cuevas Hotel