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“Awesome hotel”

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IBEROSTAR Grand Hotel Trinidad
Ranked #1 of 10 Hotels in Trinidad
Certificate of Excellence
Reviewed 20 October 2012

We stayed here for 3 nights. It was a stunning hotel - great large and beautiful room, really clean and extremely comfortable bed. The best breakfast in Cuba and really professional, helpful kind staff. Great location. We loved Trinidad but the hotel was the icing on the cake. I would highly recommend it to anyone.

Room Tip: Avoid the front rooms as can be a little noisy from the square outside. However the suite on the fro...
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  • Stayed: October 2012, travelled as a couple
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Thank FWoodard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 29 October 2012

Dear Fwoodard,

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments.

Do not hesitate to contact us when you decide to come again to our Iberostar Grand Hotel Trinidad for a bit more pampering.

Warm regards,
Alberto Herrera
General Manager

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634 - 640 of 1,360 reviews

Reviewed 12 October 2012

The level of quality in Trinidad and Havana are rather different. We also stayed at the Iberostar in Havana which seemed much better than this one. The room was big enough with a nice balcony facing the square, a definite plus. It is also located close to the town centre and a convenience store (although Trinidad is very small so everything is close by). The breakfast buffet was disappointing though. The food tended to be cold, and the choice rather narrow. Don';t even bother with the restaurant belonging to the hotel for dinner, there are much better places.

Room Tip: The balcony facing the square is a definite plus so try to ask for a room with it.
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  • Stayed: October 2012, travelled as a couple
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1  Thank Melkai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 29 October 2012

Dear Melkai,

Thank you for choosing our Hotel, the Iberostar Grand Hotel Trinidad for a part of your travel to Cuba.

Regarding your valuable impressions about our restaurant , I really appreciate your constructive comments which highlight specific areas that we need to rectify to improve our standards, and to reach for a perfect service.

Do not hesitate in contacting us if you are planning to come again to Iberostar Grand Hotel Trinidad

Kind Regards,
Alberto Herrera
General Manager.

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Reviewed 30 September 2012

We had a gorgeous big room with a view of the plaza. The service was excellent, the food was good (better than the other 5 star hotel we stayed in in Cuba), room service was quick, the location was perfect and the bed was huge and comfortable.

  • Stayed: September 2012, travelled as a couple
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3  Thank 09florence09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 5 October 2012

Dear 09florence09,

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments.

Do not hesitate to contact us when you decide to come again to our Iberostar Grand Hotel Trinidad for a bit more pampering.


Warm Regards,
Alberto Herrera
General Manager

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Reviewed 19 September 2012

We came there fro 3 days and stayed 5 - even better - we should have cancelled Varadero for this. In the meantime we know realy good Hotels in Cuba, We travelled the best hotel in the world, but Iberostar and Trinidad is great. The fruitjuices and milkshake yogurt mix drinks are worht going there - they are unique. Unfortunately the Iberostar-Group Hotels in Varadero do not fullfill by far the standard of Iberostar Trinidad - this hotel is excellent - just everything and everybody there, from Concierge to Room service - even the "houseman" is a unique, intelligent experience with a lot of great help and ideas - We will go back there for sure!
Even that the elevator did not work... this is a "cubano attitude" does not give any problem to guest - I think, if you ask the stuff to carry up - they would not say "no" - in this hotel there is no "not possible" - everything is possible.......

  • Stayed: July 2012, travelled with family
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2  Thank juergen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 27 September 2012

Dear Juergen P,

Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities.
Staff members appreciate to know that their efforts have been appreciated, thank you for highlighting the high service that you received during your stay.

Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us.

I look forward to welcoming you back to Iberostar Grand Hotel Trinidad

Alberto Herrera
General Manager

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Reviewed 16 September 2012

Here stands an amazing hotel, with an amazing reception, bar and restaurant, in what some may consider a run down scorching hot dusty town... here is your oasis. This hotel is an experience that must not be missed during your tour of fascinating Cuba. Cannot recommend highly enough

  • Stayed: December 2011, travelled solo
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1  Thank WingedPegasus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 27 September 2012

Dear Vivienne C,

Thank you for giving us and other readers of Trip Advisor your very positive comments. I am glad to know that you have perceived the true essence of our hotel.

We are keen to welcome you again at the Iberostar Grand Hotel Trinidad and I remain at your entire disposal,

Warm Regards
Alberto Herrera
General Manager

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Reviewed 6 September 2012

We were greeted by the staff with a cool drink, was very hot outside. We found the rooms to be very clean and well accommodated with necessary items. The reception area tends to get a bit hot with no air-con but the rooms were nice and cool. The food in the restaurant was lovely especially the garlic prawns (shrimps). Because the hotel was central we were able to walk to most attractions with ease. Glad we booked there and would go again.
A pity they didn't have a pool but you can't expect everything when in Cuba.

Room Tip: Any room would be good as lifts are available, we faced the plaza which was very good with no noise.
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  • Stayed: September 2012, travelled with friends
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Thank Viv64360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 8 September 2012

Dear Viv64360,
Thank you for choosing our Hotel, the Iberostar Grand Hotel Trinidad for a part of your travel to Cuba. We would like to thank as well for your nice comments regarding your stay.
Do not hesitate in contacting us if you are planning to come again to Iberostar Grand Hotel Trinidad.

Kind Regards
Alberto Herrera
General Manager

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Reviewed 29 August 2012

The Iberostar Trinidad is a wonderful hotel. The staff are very helpful and professional, and they have a really good customer service attitude. The food quality and variety is exceptional - the only downside being the rather stuffy ambiance in the dining room. However I recommend dining on your terrace if your room has one - a memorable experience!

  • Stayed: August 2012, travelled with family
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Thank Howard234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 3 September 2012

Dear Howard234,

We are deeply pleased that you have come to Iberostar Grand Hotel Trinidad for your vacation and that you have encountered our staff helpful and professional.

Thank you very much for your nice notes on your stay with us. We look forward to welcome you and your family soon again.

Kind Regards
Alberto Herrera
General Manager

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Additional Information about IBEROSTAR Grand Hotel Trinidad

Address: Calle Jose Marti y Lino Perez, Trinidad 62600, Cuba
Region: Caribbean > Cuba > Sancti Spiritus Province > Trinidad
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 10 Hotels in Trinidad
Price Range: £187 - £416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — IBEROSTAR Grand Hotel Trinidad 4*
Number of rooms: 40
Official Description (provided by the hotel):
The IBEROSTAR Grand Hotel Trinidad is a hotel located in the heart of Trinidad, Cuba. It has a colonial architecture and it is aimed for couples and adults. A lower age limit of 15 has been set to guarantee the guests rest. The Grand Hotel gives the opportunity to know the Cuban culture, the cuisine and the people. This hotel has 40 rooms (5 of them junior suites), all comfortably equipped with: full bath, telephone, satellite TV, air conditioning, fridge, pillow menu, robes, hair dryer, iron and ironing board, coffer maker and safe deposit box. ... more   less 
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Also Known As:
Iberostar Trinidad

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