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IBEROSTAR Grand Hotel Trinidad
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    Reviews (1,411)
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    All reviewslovely hoteloverlooking the squarefree wifijunior suitebuffet breakfastrooms are largean oasiswelcome drinkreception areapineapplecuban hotelsfirst floortown squaretwo nightssmall hotelcobbled streetscolonial style
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    656 - 661 of 1,411 reviews
    Reviewed 20 October 2012

    We stayed here for 3 nights. It was a stunning hotel - great large and beautiful room, really clean and extremely comfortable bed. The best breakfast in Cuba and really professional, helpful kind staff. Great location. We loved Trinidad but the hotel was the icing on the cake. I would highly recommend it to anyone.

    Room Tip: Avoid the front rooms as can be a little noisy from the square outside. However the suite on the front a fab room!
    • Stayed: October 2012, travelled as a couple
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    Thank FWoodard
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 29 October 2012

    Dear Fwoodard,

    We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments.

    Do not hesitate to contact us when you decide to come again to our Iberostar Grand Hotel Trinidad for a bit more pampering.

    Warm regards,
    Alberto Herrera
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 12 October 2012

    The level of quality in Trinidad and Havana are rather different. We also stayed at the Iberostar in Havana which seemed much better than this one. The room was big enough with a nice balcony facing the square, a definite plus. It is also located close to the town centre and a convenience store (although Trinidad is very small so everything is close by). The breakfast buffet was disappointing though. The food tended to be cold, and the choice rather narrow. Don';t even bother with the restaurant belonging to the hotel for dinner, there are much better places.

    Room Tip: The balcony facing the square is a definite plus so try to ask for a room with it.
    • Stayed: October 2012, travelled as a couple
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    1  Thank Melkai
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 29 October 2012

    Dear Melkai,

    Thank you for choosing our Hotel, the Iberostar Grand Hotel Trinidad for a part of your travel to Cuba.

    Regarding your valuable impressions about our restaurant , I really appreciate your constructive comments which highlight specific areas that we need to rectify to improve our standards, and to reach for a perfect service.

    Do not hesitate in contacting us if you are planning to come again to Iberostar Grand Hotel Trinidad

    Kind Regards,
    Alberto Herrera
    General Manager.

    Report response as inappropriate
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    Reviewed 30 September 2012

    We had a gorgeous big room with a view of the plaza. The service was excellent, the food was good (better than the other 5 star hotel we stayed in in Cuba), room service was quick, the location was perfect and the bed was huge and comfortable.

    • Stayed: September 2012, travelled as a couple
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    3  Thank 09florence09
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 5 October 2012

    Dear 09florence09,

    We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments.

    Do not hesitate to contact us when you decide to come again to our Iberostar Grand Hotel Trinidad for a bit more pampering.


    Warm Regards,
    Alberto Herrera
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 September 2012

    We came there fro 3 days and stayed 5 - even better - we should have cancelled Varadero for this. In the meantime we know realy good Hotels in Cuba, We travelled the best hotel in the world, but Iberostar and Trinidad is great. The fruitjuices and milkshake yogurt mix drinks are worht going there - they are unique. Unfortunately the Iberostar-Group Hotels in Varadero do not fullfill by far the standard of Iberostar Trinidad - this hotel is excellent - just everything and everybody there, from Concierge to Room service - even the "houseman" is a unique, intelligent experience with a lot of great help and ideas - We will go back there for sure!
    Even that the elevator did not work... this is a "cubano attitude" does not give any problem to guest - I think, if you ask the stuff to carry up - they would not say "no" - in this hotel there is no "not possible" - everything is possible.......

    • Stayed: July 2012, travelled with family
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    2  Thank juergen p
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 27 September 2012

    Dear Juergen P,

    Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities.
    Staff members appreciate to know that their efforts have been appreciated, thank you for highlighting the high service that you received during your stay.

    Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us.

    I look forward to welcoming you back to Iberostar Grand Hotel Trinidad

    Alberto Herrera
    General Manager

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    Reviewed 16 September 2012

    Here stands an amazing hotel, with an amazing reception, bar and restaurant, in what some may consider a run down scorching hot dusty town... here is your oasis. This hotel is an experience that must not be missed during your tour of fascinating Cuba. Cannot recommend highly enough

    • Stayed: December 2011, travelled solo
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    1  Thank WingedPegasus
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 27 September 2012

    Dear Vivienne C,

    Thank you for giving us and other readers of Trip Advisor your very positive comments. I am glad to know that you have perceived the true essence of our hotel.

    We are keen to welcome you again at the Iberostar Grand Hotel Trinidad and I remain at your entire disposal,

    Warm Regards
    Alberto Herrera
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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