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IBEROSTAR Grand Hotel Trinidad
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Reviews (1,411)
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All reviewslovely hoteloverlooking the squarefree wifijunior suitebuffet breakfastrooms are largean oasiswelcome drinkreception areapineapplecuban hotelsfirst floortown squaretwo nightssmall hotelcobbled streetscolonial style
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Reviewed 11 February 2014

This hotel is perfectly located for exploring the city of Trinidad, a true gem of art and architecture in Cuba - not to be missed! (Although it took three trips to Cuba to finally get there!) The hotel is very luxurious, but also very personal because of the wonderful and helpful staff. The breakfast is amazing, and the bar is a likely scene. The Central Park is across the street, and all the fantastic buildings and galleries and restaurants are only a short walk away. I loved this place. (But ask for a 2nd floor room, or street side. Our was first floor, back, and a little dark.)

  • Stayed: January 2014, travelled with family
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1  Thank hrb1133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 16 February 2014

Dear guest.

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments.

It is very gratifying for to know that you enjoyed your stay among us and look forward to the opportunity to welcome you back in our hotel or in any other of our company Iberostar.

Sincerely,



Carlos Lázaro
General Manager

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Reviewed 11 February 2014

This is a really lovely looking hotel with a most beautiful lobby. The room was spacious and very comfortable; the service and the food were very good and the whole experience would have been perfect except for the constant noise of the air-conditioning unit outside our room – for the kitchens, which meant we had to sleep with ear-plugs.

  • Stayed: January 2014, travelled as a couple
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1  Thank WaltononThamesGuest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 16 February 2014

Dear guests:

We do thank you very much for your kindly comments and for the time taken in writing them.

Staff members want to express their gratitude for highlighting the high service and good food that you received during your stay.

Your stay could have been perfect if not for the noise of the outside air conditioning machines, and I asking you to accept our more sinceres apologies for that.
Belive me, we are trying to reduce the impact, that is most noticeable on windy days. Hitherto all the actions taken have just mitigated theissue, but it was not sufficient. We are waiting for a new technology, which will surely enable us to provide ultimate solution in a very short time.

Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us.


Yours sincerely



Carlos Lázaro
General Manager

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Reviewed 7 February 2014

This is a pleasant hotel with decent food and sevice. Wifi is available but only in the lobby, it doesn't work in the rooms.
The problem is the noise coming from the park which can go on and on, including one crazy person who walked around the park continuously, singing at the top of his lungs most of the night. I slept with my Boise headset on. Buses park below the windows so that creates more noise. Try and convince them to give you a room without a park view.

Room Tip: Do not get a park facing room.
  • Stayed: February 2014, travelled with friends
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1  Thank durgaChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 9 February 2014

Dear guest:

We would like to thank you for taking the time to write a review for Tripadvisor about your stay at our hotel.
I deeply regret that the outside noise has not allowed you to fully enjoy your stay with us.
We are situated at the heart of a city and in a country by themseves bustling, and though our rooms are equipped with double pane, occasionally mainly in times of celebrations, it is not sufficient to insulate them entirely from the sounds of the street.
I do not know, isince you do not tell us how many nights have you spent in the hotel, but if you had expressed us your uneasiness, the next day you could have shifted to one of the back rooms.


Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us.

Best regards

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Reviewed 24 January 2014

The hotel itself is beautiful, clean and modern, but it is the friendly and efficient service that really stood out at the Iberostar. It is a real haven of peace and luxury in this magnificently chaotic country. There's even free wifi in the lobby. The breakfast buffet was generous and the food was reasonable although far from spectacular. We didn't eat dinner in the hotel restaurant as there are many interesting little places to eat out and about in Trinidad.

Room Tip: We stayed in a junior suite and it was fantastic, very spacious and with views out over the plaza in front of the hotel. Worth it if your budget can stretch to a little luxury.
  • Stayed: December 2013, travelled as a couple
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2  Thank Emily G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 25 January 2014

Dear guests:

We are deeply pleased that you have come to Iberostar Grand Hotel Trinidad for your vacation and that you have encountered our service and installations amazing.
Allow me to express our gratitude for choosing our hotel and for taking the time to share your comments with us.

I look forward to welcoming you back to Iberostar Grand Hotel Trinidad.



Carlos Lázaro


General Manager

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Reviewed 21 January 2014 via mobile

We stayed in the Grand after having stayed at the sister hotel Havana. Both are great but the service in Trinidad is by far the best of its kind. Wonderful, friendly staff, beautiful room with a view over the square and free WiFi (a near impossibility in Cuba). We loved this hotel and hope to one day return. Well done Iberostar and viva Trinidad!

Stayed: January 2014, travelled as a couple
2  Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded 25 January 2014

Dear guests:


Thank you for your nice comments on this site. It is our great satisfaction to know that we have been able to contribute to your wellbeing during your stay among us.

It would be for us a great pleasure to host you again in our hotel whenever you want.

Yours sincerely

Carlos Lázaro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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