We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great hotel, brilliant staff” 5 of 5 bubbles
Review of Iberostar Grand Hotel Trinidad

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Iberostar Grand Hotel Trinidad
Ranked #1 of 11 Hotels in Trinidad
Certificate of Excellence
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel, brilliant staff”
5 of 5 bubbles Reviewed 14 June 2014

We stayed here for 3 nights on a 2 week trip round Cuba. It was by far the nicest hotel that we stayed in. The room was gorgeous with a terrace with table and chairs on it. We had a four post bed, good bathroom with fancy toiletries and touches like a pillow menu. It was also nice to have wi fi in the lobby area. The breakfast buffet was the best we had in Cuba and very good by any holiday standards.
What really stood out for this hotel though was the staff. We found every member of staff we met to be incredibly helpful and friendly. There was a warm welcome and cold welcome drink, courtesy call to check we were happy after booking in and all the reception, bar and restaurant staff were really polite and friendly.
The hotel was in a good location about 10mins walk to the old town so a good location too.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Silvana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, 20 June 2014
Dear Guests:

We really appreciate your kind and positive comments and the time you have taken to write them.

We are very glad to know that you have utterly enjoy our facilities and services.
Staff members appreciate to know that their efforts have been recognized, thank you for highlighting the high service that you received during your stay.

We are keen to welcome you again to the Iberostar Grand Hotel Trinidad and I remain at your entire disposal,



Yours sincerely.

Carlos Lázaro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,250 reviews from our community

Traveller rating
    854
    323
    47
    14
    12
See reviews for
152
762
46
12
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (262)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Sarasota, Florida
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 11 June 2014

A beautiful hotel in a beautiful town! Friendly staff and ample choices at the breakfast buffet. We were there during the week so we didn't experience any noisy evenings. There is free wifi, but don't expect it to work like back home. Just unplug and enjoy!!!

Room Tip: If you use the minibar take your empties with you when you check out to show them! Don't get ove...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Tippiehall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, 13 June 2014
Dear guests:

Thank you very much for the time taken in writing your kind comments and for choosing our hotel during your visit to Trinidad.

We are very pleased to learn that you have enjoyed your stay in our hotel and the city.

As for your comments about the minibar, I confess I do not quite understand what you mean, and I assure you we have never charged anything more than what customers have consumed, The replacement of the content is strictly controlled and supervised daily. Rather on the contrary: sometimes the client refuses consumption and we have to assume the costs.

Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us.

I look forward to welcoming you back to Iberostar Grand Hotel Trinidad



Yours sincerely


Carlos Lázaro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

We only stayed two nights during our visit to Cuba but this was by far the best hotel of the stay. he location is good with the old town just a short walk away. The welcome was friendly helpful and efficient with a welcome drink on arrival. The room was well equipped, clean and had a lovely balcony over the square. All of the staff were friendly and helpful and we felt really spoilt. Breakfast had all you could ask for and the food was good quality. Trinidad itself is definitely one of the highlights of Cuba and it is well worth the effort - Havana is fun and bustling, Varadero is sun and sand but not real Cuba - Trinidad has a timeless charm and should be a must for travellers to Cuba.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paulbrst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, 13 June 2014
Dear guest¨:

We would like to thank you for choosing our hotel and sending us your comments on your experience at our hotel.

We are deeply pleased that you have encountered our service and installations superb.

Do not hesitate in contacting us if you are planning to come again to Iberostar Grand Hotel Trinidad

With best wishes

Carlos Lázaro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent U.K.
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

We stayed for 2 nights on a driving holiday around Cuba, the hotel is super clean, lovely rooms our looked out over the square, double glazing makes the noise from the street not a problem, we did not eat in the hotel except for breakfast which had everything you could want, reception and other staff all polite and helpful. A great place if you are wanting to enjoy the historic Trinidad

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jeremy21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, 13 June 2014
Dear guests:

We would like to thank you for taking the time to share with us and the rest of the online community your opinion of your stay at our hotel.

It is a cause of satisfaction to hear you have had a memorable experience. Staff members appreciate to know that their efforts have been recognized, thank you for highlighting the good service that you received during your stay.

We hope to be able to offer you our hospitality again at the Grand Hotel Iberostar Trinidad.


Yours sincerely



Carlos Lázaro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
147 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
4 of 5 bubbles Reviewed 8 June 2014

I was not expecting much from the Grand Hotel Trinidad having stayed at some poor hotels in Cuba but I got a nice surprise.

1. The hotel was expecting us at check-in so it was a breeze.
2. The front desk staff were very helpful and recommended a great local restaurant (Guitar).
3. The room was nice and clean. We got a good night’s sleep and the room was quiet.
4. Breakfast was ok - nothing great but not bad either.
5. Check-out was easy and fast.

The only negative with the hotel is the location. It is a 10 minute walk to the center of the old town.

I would definitely recommend the Grand Hotel Trinidad to family and friends.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BertBantham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, 9 June 2014
Dear guests:

We appreciate very much your kind and positive comments and your time in writing them.

It is very gratifying for us to know that you have fully enjoyed your stay in our hotel and the city of Trinidad. Thank you very much too for choosing us and your generous recommendation of our hotel.

Do not hesitate in contacting us if you are planning to come again to Iberostar Grand Hotel Trinidad

With best wishes,


Carlos Lázaro
General Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nicosia, Cyprus
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

If you are planning visit Trinidad(which is a must if you visit Cuba), this is the hotel to stay...It is a finely restored old building with a great location, big rooms, clean and very good breakfast.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ChrisPap_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, 5 June 2014
Dear guest:

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments.


We are keen to welcome you again to the Iberostar Grand Hotel Trinidad and I remain at your entire disposal,


Yours sincerely,


Carlos Lázaro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
herzele
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

It started with a helpfull assistant for the suit cases.
Followed by a welcome drink offered by the hotel manager.
We got a wunderfull room with view on the parc & the ocean.
We woke up by the birds sound.
We got a fantastic breakfast.
Free internet, that worked (the only one in CUBA during our 10 days stay
The best hotel in TRINIDAD and in iberostar the best in CUBA
In the morning, you can find a traveller guide at the reception.
This person knows the environment inside out -> added value.

Room Tip: we had room nr 203--perfect. with sea view and view on the parc
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank stephanfrombelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, 5 June 2014
Dear guest:

Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities and service.


Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us.

I look forward to welcoming you back to Iberostar Grand Hotel Trinidad



Yours sincerely.

Carlos Lázaro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Trinidad
181.3 mi away
Melia Habana
Melia Habana
#2 of 78 in Havana
4.0 of 5 bubbles 3,175 reviews
8.2 mi away
Hotel Los Helechos
Hotel Los Helechos
#7 of 11 in Trinidad
3.0 of 5 bubbles 201 reviews
0.0 mi away
Hotel La Ronda
Hotel La Ronda
#2 of 11 in Trinidad
4.0 of 5 bubbles 172 reviews
Show Prices
Show Prices
Show Prices
84.8 mi away
Royalton Cayo Santa Maria
Royalton Cayo Santa Maria
#1 of 14 in Cayo Santa Maria
4.5 of 5 bubbles 2,870 reviews
269.4 mi away
Paradisus Rio de Oro Resort & Spa
122.4 mi away
Royalton Hicacos Varadero Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Iberostar Grand Hotel Trinidad? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Iberostar Grand Hotel Trinidad

Property: Iberostar Grand Hotel Trinidad
Address: Calle Jose Marti y Lino Perez, Trinidad 62600, Cuba
Region: Caribbean > Cuba > Sancti Spiritus Province > Trinidad
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 11 Hotels in Trinidad
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Iberostar Grand Hotel Trinidad 4*
Number of rooms: 40
Official Description (provided by the hotel):
The Grand Hotel Trinidad de Cuba is a 5-star hotel in the heart of Trinidad, a gorgeous town characterised by its elegant colonial architecture.The Iberostar Grand Hotel is perfect for couples and adults. A lower age limit of 15 has been set to ensure total rest and relaxation for our guests.The Grand Hotel guarantees visitors a truly extraordinary holiday, at any time of the year, getting to know the culture, the cuisine and the people.The Iberostar Grand Trinidad strives to bring together the great interest that there is in all things Cuban and a wide range of top of the range leisure. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, TravelUp, Travel Republic (UK) and Iberostar so you can book your Iberostar Grand Hotel Trinidad reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Trinidad

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing