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“Relaxing Trip”

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Paradisus Rio de Oro Resort & Spa
Ranked #1 of 11 Hotels in Holguin
Certificate of Excellence
Reviewed 14 June 2014

This was my first time staying at Paradisus Rio de Oro, actually it was my first time on a actual vacation that wasn't a working one. My mother and I decided to stay here, and had a wonderful time. The beach was amazing and we spent probably about 90% of out time there. The food was good too, we liked that fresh fruit was offered at pretty much every meal and restaurant (we could not get enough of the fruit). Our favourite restaurant was the Japanese one, the atmosphere was light and fun. The chef we had was full of laughter and made the experience enjoyable for everyone at our table. We were both very impressed with the food and beverage manager Carlos and his presence around the resort, often seen working or talking with guest making sure everyone's needs were met. The staff itself as a whole was very friendly and helpful, our maid Elaina was amazing and did a wonderful job with the room everyday. The spa staff was also a 10/10, i recommend to anyone traveling here to spend a day in the spa and its facilities. There is plenty to do if you are looking for activities and excursions, but there is also the option to just sit pool/ocean side and chill as I did. I found Paradisus to provide me with the relaxing week i needed to get back into the swing of my busy lifestyle. I will be a repeat visitor to this resort in the future (my sister is already starting to plan a trip here after i told her about mine) and will also be recommending it to anyone who asks.

  • Stayed: June 2014, travelled with family
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1  Thank Abby C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this reviewResponded 17 June 2014

Dear Abby C,
Thank you so much for posting your review in TripAdvisor about your recent stay with your mother in Paradisus Rio de Oro Resort & Spa. We are so glad to know that you could truly enjoy these holidays, and even more to know that your sister is already planning her stay with us too, as well as you your 2nd one!!! Thank you for recommending us to everyone! Please, if there is anything we can help arrange, we will be more than delighted to do it!
Sincerely yours,
Lorenzo Rubio
General Manager

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1,770 - 1,776 of 5,391 reviews

Reviewed 13 June 2014

Fantastic place to visit in Cuba. Great Beach & Activities, Food & Service 1st Class.Staff are all so professional in making your stay stress free ,nothing is a problem .Adult only Hotel is an Added Bonus.The Resort has beautifully groomed gardens & grounds to walk around and for those who want luxury they have a Royal service in private villas which comes with your own personal butler ,who will do everything for you, from your washing ,ironing & and booking all your Restaurants.Entertainment is brilliant at night, and they also have an on site disco which closes at 2`o clock The 2 day trip to Havana to see the old and new town`s and all it`s history is fantastic, and in the evening you attend the world famous Tropicana Dancing Show.Day 2 more touring the town`s and in the afternoon swimming with the Dolphins In my opinion the best place i have ever visited in the world for the animal welfare .The dolphins are so looked after ,not like some places i have been too. Book this place and see for yourself .

Room Tip: Ask for a garden villa.
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  • Stayed: May 2014, travelled as a couple
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1  Thank paskalis l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this reviewResponded 17 June 2014

Dear Paskalis and Vickie,
We are so glad to know you had such an amazing time in Paradisus Rio de Oro Resort & Spa, particularly in one of our Garden Villas! to always remember. We will be looking forward to your news, as we hope to have you back many times in the future.
Sincerely yours,
Lorenzo Rubio
General Manager

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Reviewed 8 June 2014

This is the best place I have EVER EVER been to.
August 2011. We were upgraded to a bungalow on arrival as it was my hubby birthday present - 40th. it was superb. Some of the standard rooms were a little tired but unusual in décor and really clean.
The staff were amazing - nothing was too much trouble. They were unassuming and didn't expect tipping all the time.
The food was excellent the beaches amazing. The entertainment team not toopushy and extremely friendly.
I could go on forever! I cried when we left as everyone was so.oo beautiful inside and out- I did not want to leave

Room Tip: The bungalows are well worth the extra.
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  • Stayed: August 2013, travelled as a couple
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4  Thank michelle c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this reviewResponded 9 June 2014

Dear michelle c,

We feel honored to have taken part in making this your best holiday ever!
It is time to have you back and we would really like to have news of your plans in order to arrange for another fabulous stay, please, let us know. Our staff and I will be waiting for you!

Sincerely yours,
Lorenzo Rubio
General Manager

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Reviewed 5 June 2014

WOW! WOW! WOW!
This place is so beautiful and nice you just dont want to go home from it!!!!!
EVERYTHING WAS AWESOME! FOOD variety was huge! food quality was excellent! Service was excellent (although they expected tips everywhere when they served you).
Beach, ocean, resort in general was AWESOME!!!! THE BEST PART IS SNORKELLING area is in this beach and you dont have to go on any excursions to go snorkelling. Stuff was lovely as well!
Rooms were in good shape!
Definitely will come back here again.
Remember: to give out to workers and locals toys, clothes, whatever you have. Go to a local dollar store buy flip flops, shirts, hats, deodorants, watches, whatever they will be more grateful for the stuff then Tips!!!!!!!

  • Stayed: July 2013, travelled solo
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5  Thank vladmaleev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this reviewResponded 9 June 2014

Dear Vladmaleev,

We have really enjoyed reading your review about such wonderful holidays in Paradisus Rio de Oro, we feel honored to read that you consider it the best hotel you have enjoyed! Please, give us news as you make plans to come back. We will all be waiting for you!!!!

Sincerely yours,

Lorenzo Rubio
General Manager

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Reviewed 3 June 2014

From the moment we arrived, we felt welcomed. The staff was very friendly and greeted us with a welcome glass of champagne. The only suggestion I would make is to perhaps put an additional staff member on the registration desk to move things along a little quicker, but otherwise it was not too bad and once we got to the desk, the staff was quick and efficient. The resort grounds were beautiful and our room was very clean and in a very good location (building #36) about half way in between the lobby and the pool (but a little closer to the pool and beach area). Our maid Yolangis was lovely, very friendly and greeted us with a smile each morning. She took good care of us by ensuring our room was clean and well stocked each day. It was nice to have beach towels in the room upon arrival. The pool was very nice, clean, with lovely views of the ocean, although it could use a little paint refresh. No problem ever getting a lounge chair in either the sun or shade. The bartenders were great and took good care of us at the swim up bar. The beach was also amazing - clean with beautiful white sand beach. Everyday staff helped us procure loungers under an umbrella and we spent hours in the crystal clear, warm water swimming, looking at all the colourful fish and occasionally feeding them bread. Lots of coral, so great for snorkeling, but also lots of sandy areas for swimming. The food was also very good. The first day we arrived at noon and they were having a pig roast on the beach, which was amazing. We loved the a la cartes - the food and service was very good and we also had no trouble and enjoyed the service and food at the buffet as well. Lots of variety and the wait staff was very friendly. The nightly entertainment was also very well done. The young entertainers worked so hard and were very talented. We enjoyed a couple of water ballet events which were amazing and one night there was a circus, which was very entertaining. We also went to the YHI Spa and enjoyed a very relaxing couples massage by the ocean, which was amazing. The staff took very good care of us and pampered us with drinks and a lunch by the ocean on the deck. Our Sunwing Rep Madeline was also wonderful, answered all of our questions, and helped us connect with our daughter who was on vacation in Holguin at a resort about five minutes away. On a daily basis we would run into Carlos, who seemed to be a customer service manager, and he would greet us warmly and ask us if we were enjoying ourselves and if we needed anything. The extra special touches we received at Paradisus Rio de Oro really made this a special vacation to remember and I would definitely recommend it and go back again. However, I would like to try the Royal Service next time as I heard so many good things about it and perhaps go for nine days in order to really feel relaxed. Thank you Paradisus Rio de Oro for an amazing vacation!

Room Tip: Second floor suites experience less bugs. Corner suites have larger balcony and additional window w...
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  • Stayed: May 2014, travelled as a couple
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2  Thank pellewis25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this reviewResponded 9 June 2014

Dear pellewis25,

We are very glad to read you had such a fabulous stay with us recently, thank you for sharing your experience with other travelers in TripAdvisor. We appreciate your suggestion, and we truly hope to have you back, so please, do not hesitate to let us know as you make plans to repeat your holidays as we will love to help in any arrangements you might need.
Receive our warmest regards, especially from your maid Yolangis, the team of bartenders, of entertainers, Carlos and your Rep. Madelaine. We will all be waiting for you!

Sincerely yours,
Lorenzo Rubio
General Manager

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Reviewed 3 June 2014

This was our third time back to PRDO and as usual we were not disappointed. There is a new food and beverage manager, Carlos, and he could be seen everywhere. We were very impressed by his hands on approach to ensure service and quality was top notch.
First and foremost the reason we continue going back is because of the people. The staff is outstanding and they bend over backwards to ensure you have a great vacation. The food continues to be one of the best in Cuba, but I have to admit the lobster was not what it was just 6 months ago. In two instances it was over cooked. The buffet continues to provide variety and the themed restaurants are focused on great service and good food. The pool side restaurant has an outstanding spicy thin crust pizza that must be tried. The pool side restaurant staff is extraordinary...They greet you like you were close family. The rooms might be a little dated but they were very clean and the beds comfortable.
The pool needs repair and for those going in July be warned that the pool will be closed for repairs from mid July to mid August.

Margaret & Andrew
Montreal

  • Stayed: May 2014, travelled as a couple
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5  Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this reviewResponded 5 June 2014

Dear Margaret and Andrew,

It was a real pleasure to have you back at Paradisus Rio de Oro. Thank you for sharing your experience with other travelers in TripAdvisor, and please, do not hesitate to contact us when you start booking your next stay in this, your home away from home.

Sincerely yours,

Lorenzo Rubio
General Manager

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Reviewed 3 June 2014

We visited Paradisus Oro on our honeymoon 2 years ago and came back on our anniversary this year 19th May and we found the resort still lovely and friendly although it was a little bit more tired in the room ( junior suite ) and the pool but this did not put us off and we believe the pool is being redone in July and the rooms have started to be refurbished. Entertainment has improved since we last visited and the staff remembered us especially George ( pool bar ) and the girls in the pool restaurant. The room was spacious and spotless, food was varied and plentiful but could be labelled better or have the correct food in them, our favourites were the Japanese and El Patio. A day at the Spa cost £50 each but was well worth it for the day which consisted of a massage, foot spa, sauna, steam room, lovely beach, pool and views. We will defiantly go again and would recommend the resort to friends. The only improvement which we can offer is to tidy up of the resort a bit and sanitising gel to rub on your hands before you go in the buffets and restaurants.

Room Tip: Higher corner rooms to enjoy the sunny outlook and avoid any bugs ( wife`s choice )
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  • Stayed: May 2014, travelled as a couple
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2  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this reviewResponded 5 June 2014

Dear David H,

Thank you so much for posting your review and for letting us know that you fully enjoyed your second stay and such special celebration as your wedding anniversary.
We truly hope to have you back, all our staff and I will be very glad to welcome you! Thank you for being part of our big family!!

Sincerely yours,

Lorenzo Rubio
General Manager

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Additional Information about Paradisus Rio de Oro Resort & Spa

Address: Playa Esmeralda, Crta Guardalavaca, Holguin 007, Cuba
Phone Number:
Region: Caribbean > Cuba > Holguin Province > Holguin
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Holguin
Price Range: £153 - £435 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Paradisus Rio de Oro Resort & Spa 5*
Number of rooms: 354
Official Description (provided by the hotel):
Located in the Bahia de Naranjo Natural Park, in Playa Esmeralda, on the northern coast of Holguin province. Five-Star Ultra All Inclusive Eco-Resort with 354 rooms. Conceived only for adults aged 18 years or more. Maximum comfort and perfection in its private Royal Service area for a fabulous experience in a world apart. Recommended for weddings, honeymoons, incentive trips and wellness/spa. Guest Rooms 354 rooms: 254 Junior Suites, 24 Luxury Junior Suites, 16 Luxury Junior Suites Ocean View, 2 Suites Deluxe, 36 Master Junior Suites Royal Service, 14 Master Junior Suites Ocean View Royal Service, 6 Master Junior Suites Luxury Royal Service, 2 Garden Villas Royal Service. Dining: 8 Restaurants (A la Carte, Buffet), 5 Bars. ... more   less 
Also Known As:
Paradisus Rio De Oro Hotel Holguin
Paradisus Rio De Oro Resort And Spa
Paradisus Hotel Guardalavaca
Rio De Oro Paradisus
Paradisus Rio De Oro Cuba
Hotel Paradisus Rio De Oro
Paradisus Rio De Oro Resort & Spa Cuba/Holguin

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