I stayed here on a business trip to Washington, D.C. I have stayed in 4 or 5 other St Regis hotels, and this one is by far the worst of the lot. It's not even close to the brand standards.
The entire staff (at least everyone I encountered) was rude, unfriendly, and unhelpful. For the most part, they didn't even try. Despite having a doorman, I opened the door each time I went through, while he relaxed in his heated booth. The front desk staff was surly and unhelpful. My room was large but old and somewhat tattered. The carpet was frayed and worn, the furniture was old and beat-up, etc.
What this hotel needs is a major renovation and a housecleaning of a different sort (as in the kind where they fire all the staff and bring in people who actually want to be there). This hotel isn't worth half of what they charge. Stay at the Four Seasons, Mandarin Oriental, or the Fairmont, D.C. instead.
- Official Description (provided by the hotel):
- No other Washington, D.C. luxury hotel boasts the impeccable location and grandeur of The St. Regis Washington, D.C. Hotel. It is no wonder that every American President has stayed here. ... more less
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- Also Known As:
- The St. Regis Washington, d.c. Hotel Washington Dc
- St Regis Washington Dc
- Washington Dc St Regis