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“not great”

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The St. Regis Washington, D.C.
Ranked #20 of 140 Hotels in Washington DC
Certificate of Excellence
Level Contributor
59 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“not great”
Reviewed 24 December 2013

this is not a weekend get away. i would stay for business but rooms are small not spa no gym except use from the capital hilton. restaurant in the lobby is not good. It wasn't bad just not St Regis quality.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hello1220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSt20006, Manager at The St. Regis Washington, D.C., responded to this review, 27 December 2013
Dear Guest,

Thank you for your review of our property. Please know that you feedback regarding certain aspects of your guestroom and our service is being investigated and any issues will be rectified in due course. Thank you very much for bringing this feedback to my attention. I hope that I have the opportunity to welcome you back to our property at some point in the future.

Regards,
Ammar Samad
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,225 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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English first
Charlotte, North Carolina
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 December 2013 via mobile

I have enjoyed staying at many of the St. Regis properties in the United States. I am also a platinum SPG member. The level of service and attentiveness was terrible and rude at times. It started with check-in, when we arrived into the beautiful lobby, there was no one at the reception desk. The bellman had to search for someone and we waited almost 5 minutes. Our room was not ready, we were told to wait in the lobby for 15 minutes and then no one came to provide us a status on the room after we waited 30 minutes. We were late for an appointment we had. Upon returning and going to our room, the air conditioner was on blowing cold air, the room registered 66 degrees. The TV was non-operable when we called to have it fixed, we were told 10 minutes, no one came for at least 30. The bed is a bed on wheels, and is not made in a tidy way. I was told at the front desk that all beds in the hotel are like that and that they often get complaints about them. There was no complimentary coffee set up in the lobby in the morning and the fitness facility is very small and dingy. I was told that I could use the fitness facility and spa next-door at the Hilton, and was referred there Sunday morning. I walked over at 7:30 AM to the Hilton and the fitness facility did not open until 8 AM. The young lady at the front desk did not even know that. I would never recommend this hotel. Overall, it was a very poor experience.

Stayed December 2013
Helpful?
3 Thank Rachel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSt20006, Manager at The St. Regis Washington, D.C., responded to this review, 27 December 2013
Dear Guest,

Thank you for your review of our property. I am frustrated to read of your experience and would like the opportunity to speak with you regarding your stay at your earliest convenience. I can be reached by phone at 202-638-2626. I look forward to our discussion and ensuring that any outstanding issues regarding our product or service are rectified immediately.

Regards,
Ammar Samad
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Niceville, Florida
Level Contributor
195 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 21 December 2013

Stayed 3 nights during the Thanksgiving Holiday and have nothing but positives to reports. Welcoming doormen, efficient front desk staff, comfortable/large room and finally great lobby bar. Staff is exceptionally attentive and polite. If you grab a cocktail at the bar ask for Jane (she is a delight and can mix a mean martini). Cheers!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Derek J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSt20006, Manager at The St. Regis Washington, D.C., responded to this review, 27 December 2013
Dear Guest,

Thank you for your wonderful review of the St. Regis Washington D.C.! I am thrilled to read that you enjoyed the service that you received from members of our “efficient” and “exceptionally attentive and polite” staff. We are proud to have the best staff of any hotel in Washington D.C. Thank you also for your kind words regarding your comfortable/large guestroom and also your experience with our bartender Jane. I look forward to your return to the best address in the nation’s capital, the St. Regis Washington D.C.

Warm Regards,
Ammar Samad
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington Beach, California
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 19 December 2013

Very convenient location for both business and sightseeing. Has the feel of traditional luxury but with all the modern touches such as an iPod dock.Staff efficient and competent with a butler service that presses travel wrinkled suits and makes you business presentable. There are umbrellas in the closet for use in wet weather. A thoughtful and always appreciated extra. The staff is polite friendly and accommodating. Rooms are quiet with the bed inviting and comfortable. The room service meal was quick, warm and tasty. I would have loved to stay longer!

Room Tip: Consider a suite if more space is needed for a room meeting.
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSt20006, Manager at The St. Regis Washington, D.C., responded to this review, 27 December 2013
Dear Guest,

Thank you for your fantastic review of your stay at the historic St. Regis Washington D.C.! I am thrilled to read that you enjoyed the service you received from members of our “efficient and competent” staff, especially our butler service team. We are proud to have the best staff of any hotel in the nation’s capital. Thank you also for your kind words regarding your “quiet” guestroom with its “inviting and comfortable” bed and the “quick, warm and tasty” meal that you enjoyed through our private dining program. I look forward to your return to your home away from home, the St. Regis Washington D.C.

Warm Regards,
Ammar Samad
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
Reviewed 16 December 2013

Alex Gruhin led myself and a group of friends on a fantastic tour of the hotel. His lively and informative talk on the storied history of the St. Regis DC was delightful. I will definitely recommend the St. Regis to locals for meetings & events and for out of towners as a great place to stay!

Stayed December 2013, travelled with friends
Helpful?
Thank A I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSt20006, Manager at The St. Regis Washington, D.C., responded to this review, 27 December 2013
Dear Guest,

Thank you for your review of your experience with the venerable St. Regis Cultural Attaché Alex Gruhin on his extraordinary tour, “The Pursuit of a Legacy.” I am thrilled to read that you enjoyed the “delightful” tour, which Alex offers to the public on Thursdays and Fridays at 5:00 PM. I look forward to your return to the best address in the nation’s capital, the St. Regis Washington D.C.

Warm Regards,
Ammar Samad
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plano, Texas
1 review
Reviewed 8 December 2013

I have done a lot of traveling over the last 5 years, but I have never had service at any location better than what I have experienced here. All staff were courteous, helpful and went out of their way to accommodate.

The rooms are a little smaller than some of the newer hotels, but the entire experience (service, architecture, catering) was like something you would have recieved in a 5 star hotel when service was king.

Then food was excellent although the menu options were a little pricey even for D.C. Again, the resteraunt and lounge staff were outstanding.

I would look forward to returning to the St. Regis when I return to Washington DC.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSt20006, Manager at The St. Regis Washington, D.C., responded to this review, 10 December 2013
Dear Guest,

Thank you for your outstanding review of your experience at the Regis Washington D.C.! I am thrilled to read that you enjoyed the service you received from members of our “helpful” staff. We are proud to have the best staff of any hotel in the nation’s capital. I look forward to your return to your home away from home, the St. Regis Washington D.C.

Warm Regards,
Ammar Samad
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
1 review
Reviewed 7 December 2013

The St Regis has the style and perfection of a first class old world hotel. The doormen make you feel like they are actually happy to see you again. I usually stay at the W a few blocks away and you can't compare the two hotels - but I would certainly recommend the hotel to anyone who likes charming traditional luxury.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlyingGeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSt20006, Manager at The St. Regis Washington, D.C., responded to this review, 10 December 2013
Thank you for your wonderful review of your experience at the Regis Washington D.C.! I am thrilled to read that you enjoyed the service you received from members of our staff. We are proud to have the best staff of any hotel in the nation’s capital. I look forward to your return to your home away from home, the St. Regis Washington D.C.

Warm Regards,
Ammar Samad
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The St. Regis Washington, D.C.

Property: The St. Regis Washington, D.C.
Address: 923 16th and K Streets, N.W., Washington DC, DC 20006 (Formerly Carlton Hotel)
Phone Number:
Region: United States > District of Columbia > Washington DC > Dupont Circle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in Washington DC
#18 Business Hotel in Washington DC
#19 Romantic Hotel in Washington DC
#20 Family Hotel in Washington DC
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The St. Regis Washington, D.C. 5*
Number of rooms: 182
Official Description (provided by the hotel):
No other Washington, D.C. luxury hotel boasts the impeccable location and grandeur of The St. Regis Washington, D.C. Hotel. It is no wonder that every American President has stayed here. ... more   less 
Reservation Options:
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Also Known As:
The St. Regis Washington, d.c. Hotel Washington Dc
St Regis Washington Dc
Washington Dc St Regis

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