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“Shabby but not Chic”

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The St. Regis Washington, D.C.
Ranked #22 of 140 Hotels in Washington DC
Certificate of Excellence
New York City, New York
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Shabby but not Chic”
Reviewed 19 August 2014

The St Regis is supposed to be in the same category as Four Seasons, Ritz Charlton, Mandarin, and Peninsula.
The St Regis Washington DC is not even close.
This property is run down, noisy, uncomfortable and unorganized. All for the high price of a luxury property.
In my opinion it is misleading and unfair for this property to remain open in its current state under the St Regis brand. Problems range from extremely noisy rooms due to poorly placed HVAC units outside windows that were not sound proofed. We had to move our room 3 times only to be placed in a room with with a key card reader that didn't work properly , a terrible bed, flashing fire alarms, and a ceiling fixture that would not shut off. The beds are extremely uncomfortable, the rooms are dingy, depressing and tattered even the clocks are not set for the correct time, however the time has passed for the property to close, instead they remain open, and charge luxury level fees for 1 star quality.

Room Tip: If you're looking for St Regis level service, wait till they renovate this property. If you plan...
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
2 Thank KMancuso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSt20006, Front Office Manager at The St. Regis Washington, D.C., responded to this review, 21 August 2014
Dear Guest,

I am so sorry you were not happy with your stay or the hotel itself. Please know that I will contact the appropriate departments to share your comments. In the meantime, feel free to contact me to discuss this further.

Again I apologize for your displeasure. I hope you will re-visit us sometime in the future.

Warm regards,

Kris Anderson
Director, Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,234 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (215)
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English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 August 2014

Our stay this past weekend at the St. Regis did not live up to the St. Regis brand. First, the positives:
- The doormen were incredibly polite and attentive
- The rooms were clean and a reasonable size
- The lobby was beautiful
Now the negatives:
- We had to ask for our room to be cleaned
- The bath towels weren't soft or fresh feeling
- The front desk wasn't friendly
- The bathroom ammenities were never refreshed
- The walls were incredibly thin (though it's an old property so you can't be too surprised)
Overall, while there was nothing horrendous about the St. Regis, it was just very far from the expectations I have from the brand. Next time we will stay at one of the many other properties in the area.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Courtney G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSt20006, Director of Sales at The St. Regis Washington, D.C., responded to this review, 19 August 2014
Dear Guest,

I am sorry for the troubles you encountered during your stay with us. Please know that I have reached out to the appropriate departments so this does not occur again.

We hope you will come stay with us again soon.

Warm regards,

Douglas Camp
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 18 August 2014

It’s important that before you read my concerns about the Saint Regis that you understand we had an excellent two night stay – good enough that we wouldn’t hesitate to come back. Having said that, there is a constant sense here that something is not quite right.. That sense doesn’t come from the staff who are professional and efficient or the service which is very good, or the food which is also very good. It’s the property itself.

It’s an elegant, wonderful hotel with the ambiance of a time gone by. Unfortunately, it is a property that is tired, faded and in need of a thorough do-over. During the course of our stay, it was always puzzling and sometimes annoying that the property, on the one hand, carries the Saint Regis name, and on the other hand, constantly present as dowdy.

The rooms range from being “roomy – enough” to others that are generously proportioned. The amenities are excellent and the bathrooms quite good. There are enough electrical outlets in the rooms and, depending on your room rate, wifi might or might not be complementary. The menu in the restaurant and the bar are both quite good and the service professional and pleasant. The food itself is well prepared, well presented, and tastes good. The concierge staff, led by JF, is outstanding and a real feather in the cap of the hotel.

There are a couple of particulars of which to be aware. The first is that there is construction going on next to the hotel. We were there on the weekend so there was no issue with noise, - that might or might not be true of a weekday stay. You’ll want to check with the hotel. The other particular is that the view from at least some of the rooms of the hotel is pretty awful (into a service alley filled with trucks and garbage). It didn’t bother us or detract from our visit, but that might not be true of everyone.

When reviewing a hotel, I think it only fair to grade it according to what is relative to what it purports it be. So, I gave this property four stars simply because when you put the Saint Regis name on a hotel, it is only fair for the guest to expect a complete five star experience – including a property that presents as five star from the moment one walks in to the moment one walks out. So, come on Starwood! When you own a property as elegant as this one, located in a spot as prime as this one, and you put the Saint Regis name on it, then you’ve got to come up with some money to refurbish and remodel.

It is within the above context that I reluctantly give the Saint Regis four stars – reluctant because I really would like to have given it five. The property is recommended, but with a sense of reservation. I’d very much like to come back here a year from now and write a another review in which I rave about it With some updating and TLC, that’s how good this property could be.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank SamR892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSt20006, Director of Sales at The St. Regis Washington, D.C., responded to this review, 18 August 2014
Dear Guest,

I appreciate your comments regarding your stay and our property. Please know that I will bring up your concerns to the appropriate staff.

In the meantime, please feel free to contact me to discuss these issues in detail.

Thank you and we look forward to your next stay with us.

Warm regards,

Douglas Camp
Director, Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Joseph, Michigan
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 August 2014

We stayed at the St. Regis with our grandchildren. The hotel did a great job of honoring our request for connecting rooms. Our grandsons fell in love with the hotel and its staff. The rooms were comfortable and the beds and linens were sublime.....especially after long days of sight-seeing. We had breakfast at the hotel each morning. Our grandsons rated it the second best restaurant they have experienced surpassed only by Grandma's cooking. The St. Regis made our time with our grandsons a wonderfully memorable experience. PS...this hotel is located 1 block from the White House. Such a great location.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Marilyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSt20006, Director of Sales at The St. Regis Washington, D.C., responded to this review, 18 August 2014
Dear Guest,

Thank you for the fantastic review you gave regarding your stay with us. I am so glad your grandsons enjoyed their stay. We hope to have you back very soon.

Warm regards,

Douglas Camp
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laguna Beach-sarasota
Level Contributor
200 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 17 August 2014

Great spot for quick DC drive thru. Lovely restaurant and caring staff.

Tough traffic if DC protests are on near White House. Likely to run into visiting celebs here.

Be sure to visit Newseum....open for a few years, but not crowded and great for all ages!

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zforall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSt20006, Director of Sales at The St. Regis Washington, D.C., responded to this review, 18 August 2014
Dear Guest,

We appreciate your great review regarding your stay with us. I real make sure and relay your positive experience to our staff and restaurant.

We look forward to your next visit soon.

Warm regards,

Douglas Camp
Director, Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 August 2014

The staff at the front desk honestly provided the best service I have received anywhere. The bed was very comfotable. Breakfast perfect as well as service. My only regret was that I could not stay longer.

  • Stayed May 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank APACtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSt20006, Director of Sales at The St. Regis Washington, D.C., responded to this review, 18 August 2014
Dear Guest,

Thank you for the wonderful review you gave us regarding your stay at the St. Regis. I will make sure and pass along your compliments to the front desk staff and the restaurant.

We look forward to your next visit with us.

Warm regards,

Douglas Camp
Director, Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 August 2014

We recently had our convention here at St. Regis and although not a new hotel, I really liked its modern amenities and location. I can't vouch for the price since I didn't book personally but I can say that it is worth it for 1 or 2 days of stay.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mattyo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSt20006, Manager at The St. Regis Washington, D.C., responded to this review, 13 August 2014
Dear Guest,

Thank you for your wonderful feedback regarding your stay.

I hope you to see you on your next visit very soon.

Warm regards,

Ammar Samad
Director, Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The St. Regis Washington, D.C.

Property: The St. Regis Washington, D.C.
Address: 923 16th and K Streets, N.W., Washington DC, DC 20006 (Formerly Carlton Hotel)
Phone Number:
Region: United States > District of Columbia > Washington DC > Dupont Circle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Luxury Hotel in Washington DC
#18 Business Hotel in Washington DC
#19 Romantic Hotel in Washington DC
#20 Family Hotel in Washington DC
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The St. Regis Washington, D.C. 5*
Number of rooms: 182
Official Description (provided by the hotel):
No other Washington, D.C. luxury hotel boasts the impeccable location and grandeur of The St. Regis Washington, D.C. Hotel. It is no wonder that every American President has stayed here. ... more   less 
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Also Known As:
The St. Regis Washington, d.c. Hotel Washington Dc
St Regis Washington Dc
Washington Dc St Regis

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