We spent three nights at the DC St Regis (visiting from Australia) in mid-April and were very pleased to find ourselves staying only a few hundred metres from the White House and just on the edge of the main city centre. The St Regis became part of a true Washington DC experience for us but it wasn’t all plain sailing
We arrived at the hotel at 3:00pm – the advertised check-in time – to find that our room was not ready. In this instance the delay wasn’t really a problem but I was astonished by the clerk’s lack of grace in dealing with the situation. His advice was simply: “…the hotel was full last night so your room isn’t ready; come back later…”. Needless to say, this did not live up to my expectation of a St Regis! What I expected to hear was: “Sir I do apologize that your room is slightly delayed…can I offer you complimentary afternoon tea in the lounge and I’ll call you as soon as it becomes available”.
This clerk did not turn out to be representative of the rest of the staff in the hotel who generally went out of their way to be helpful but it became clear over our stay that the St Regis does indeed have a few staff problems.
The hotel itself is in a very grand old building that exudes an ambience of old-world charm and comfort. Our room was small and somewhat over-furnished but reasonably well appointed in an antique theme. It has to be said that the bathroom was tiny and that there was no bath. There is a cool TV in the bathroom mirror but given that the bathroom is barely big enough to brush your teeth in, it’s not likely you are going to want to stand in there and watch the Today Show.
Our package included in-room breakfast which we found to be excellent in both quality and quantity. It was also delivered to our room quite quickly after we ordered.
Whilst I can see why some Tripadvisor reviewers were disappointed with the St Regis, for me it wasn’t actually bad but neither did it live up to my expectations of the St Regis brand. Overall we enjoyed our stay and would recommend it…but only if you can get it for the right price.
- Official Description (provided by the hotel):
- No other Washington, D.C. luxury hotel boasts the impeccable location and grandeur of The St. Regis Washington, D.C. Hotel. It is no wonder that every American President has stayed here. ... more less
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- Also Known As:
- The St. Regis Washington, d.c. Hotel Washington Dc
- St Regis Washington Dc
- Washington Dc St Regis