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oakwoodfencing
Four Marks, United Kingdom

Great location

5.0 of 5 bubblesReviewed 12 Jun 2019via mobile
This hotel is in the perfect location to explore Washington.
This hotel has seamless service.
A special thank you to Mohamed on reception and Sam “the man” on the bar.
Show time !!
We have stayed in the St Regis in Bali as well and we loved that one as well.
Will definitely return.
Thank you.
Date of stay: June 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The St. Regis Washington, D.C., responded to this review
Responded 13 Jun 2019
Dear oakwoodfencing,

Thank you for the excellent review of our hotel, The St. Regis Washington, D.C. It was our pleasure to welcome you with flawless service, and we are pleased you could enjoy our impeccable downtown location, only two blocks from the White House. We are delighted you and your partner had a memorable time at the bar, and I will happily share your compliments with Mohamed & Sam for the service excellence. Thank you again for returning to a St. Regis; we hope you will come back to see us soon.

Sincerely,
Mr. Felix Schaller,
Director of Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,680)
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Reviewed 7 June 2019

We were greeted by James upon arrival. He was welcoming, friendly and built rapport with my 9 year old. The hotel was in a convenient location. We were only there for 1 night but the service was great. Upon departure James assisted again and really left a lasting impression on my son. He made the stay very memorable for our family. We definitely recommend this hotel and plan to return in the future!

Date of stay: June 2019
Trip type: Travelled with family
1  Thank dcakic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The St. Regis Washington, D.C., responded to this reviewResponded 7 June 2019

Dear dcakic,

Thank you for being our guest at The St. Regis Washington, D.C. We appreciate your generous comments regarding our authentic and knowledgeable staff. Evaluations like these inspire and motivate our team to continue delivering exceptional service, and we will gladly share your compliments with James for his intimate attention to your son. Thank you again for choosing us for your family stay, and we hope you will choose us every time your travels bring you to our nation's capital.

Sincerely,
Mr. Felix Schaller,
Director of Operations

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Reviewed 6 June 2019

Had afternoon tea here with my daughter. The lobby and restaurant/bar areas are simply gracious, lush and elegant - reflecting history and refinement. Everyone was nice and accommodating. The tea was very special. And kudos to the hotel owners for not going with the industrial/gray/doctors office look that so many places opt for today. I felt like I'd truly been taken away to a more genteel time. And the location is great - right by the White House.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Adele E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The St. Regis Washington, D.C., responded to this reviewResponded 7 June 2019

Dear Adele E,

Thank you for the kind comments regarding your visit to The St. Regis Washington, D.C. We are glad you loved our intuitive ambiance as well as our devoted associates and that you enjoyed our impeccable location near the White House. We appreciate you taking the time to share your experience, and we look forward to seeing you and your daughter again.

Sincerely,
Mr. Felix Schaller
Director of Operations

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Reviewed 5 June 2019 via mobile

The St. Regis hotel Washington DC is the ultimate of class. The staff, The ambiance, the service is top notched. The second you enter this facility you have a sense of coming home. The staff is very prompt in attending to your request. Valet service is quick and efficient. If you want to go to The Capital in style and luxury, this is the best choice. We will be staying at the St Regis again.

Date of stay: May 2019
Trip type: Travelled with family
1  Thank vinnettes626
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The St. Regis Washington, D.C., responded to this reviewResponded 6 June 2019

Dear vinnettes626,

It was our pleasure welcoming you to The St. Regis Washington, D.C. We are thrilled that your experience was perfect from beginning to end and that you felt like home. As you discovered, our luxury accommodations are meant to relax and rejuvenate you, all while our dedicated team seamlessly takes care of every detail. On behalf of all of us, we thank you for recommending our hotel as the best one in D.C., and we look forward to hosting you again soon.

Sincerely,
Mr. Felix Schaller
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2019 via mobile

A few days in DC to see and enjoy the cherry Blossoms. Checked into St Regis. First room did not have roll in shower so we checked into a temp as they prepared our room. Enjoyed breakfast and service was perfect. James, door man greeted us each day as we wandered out. Both Concierges provided great suggestions for nearby dining. The room was spacious and very clean. This hotel is a favorite when in DC. The staff works very hard to make guest stays the very best. We will stay there again.

Date of stay: April 2019
Trip type: Travelled as a couple
1  Thank DiningdevoteeFL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The St. Regis Washington, D.C., responded to this reviewResponded 13 June 2019

Dear HNLDiner,

Thank you for returning to The St. Regis Washington, D.C. while you were here to enjoy D.C.'s famous spring Cherry Blossoms. It is a pleasure knowing how much you enjoyed our exceptional staff, especially James. Evaluations like these inspire and motivate our team to continue delivering extraordinary service. Thank you again for appreciating our breakfast, and we look forward to being your home away from home in D.C.

Sincerely,
Mr. Felix Schaller,
Director of Operations

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Reviewed 1 June 2019 via mobile

We stay annually at the St. Regis in New York, so this review is using that property as a baseline. Staff are friendly at the DC property, but the experience is lacking. Rooms feel like any other hotel room, butler service is minimal at best. No complimentary coffee in the morning, no butler checking in on your stay, no offer to bring the morning paper, no turn down service, etc. And yes, I totally acknowledge these things are minor, but I assumed the same level of service at all St. Regis properties. I guess I'll have to read the fine print next time..

Date of stay: June 2019
Trip type: Travelled as a couple
1  Thank MJMcC_928
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Director of Operations at The St. Regis Washington, D.C., responded to this reviewResponded 3 June 2019

Dear MJMcC_928,

Thank you for taking the time to write a review of your recent stay at our hotel. We hope you will accept our sincere apologies for missing some important opportunities in making your stay exceptional, especially with regards to your guest room and our services. This is not our standard, and not what our typical guest experiences. We look forward to providing you with the flawless hospitality for which we are known. Thank you for choosing us, and we wish you all the best with your travels.

Sincerely,
Mr. Felix Schaller
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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