Uneventful stay until checkout, and beyond. Room was fine if cramped 2 bedroom. Bathroom clean but small. At checkout, I noticed two overnight parking charges ($55 each), which was incorrect because we did not have a vehicle to park. I visited the front desk and the person apologized and removed the two overnight parking charges, giving me a revised folio showing appropriate $787.80 charge to my credit card. My credit card statement 10 days later showed an additional $166+ charge, and when I called to inquire, THREE overnight parking fees had been added and the folio unilaterally revised to include the parkign charges and another charge against my credit card. This hotel has also charged me one-night's stay for a cancellation despite a no-fee for cancellation reservation that I cancelled two weeks prior to the stay. Botom line: DO NOT TRUST THIS WESTIN'S BILLING DEPARTMENT. I've never had these issues with any other Westin property.
- Official Description (provided by the hotel):
- The Westin Washington, D.C. City Center is a luxury hotel located 5 blocks from the Convention Center and the White House. Our hotel is near 2 metro stations and has 19,000+ sq ft of event space ... more less
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- Also Known As:
- Westin Washington, Dc City Hotel Washington Dc
- Westin Washington Dc City Center
- Washington Dc Westin