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“Nice building, hotel was a bit lacking”

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Hamilton Crowne Plaza Hotel
Ranked #60 of 140 Hotels in Washington DC
Certificate of Excellence
London, United Kingdom
Level Contributor
214 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Nice building, hotel was a bit lacking”
Reviewed 18 June 2014

The hotel building and property is very nice looking including the exterior, foyer and room.

There were a few disappointing aspects of the hotel.

1. Wifi is not free - approx $13 per day
2. The business centre is poor and charges by the minute for usage and per page for printing
3. The room service did not fully replenish stocks in the bathroom
4. The cleaning by room service was not up to standard expected for a Crowne hotel
5. If you order room service food there is a $3 service fee and automatic 21% gratuity
6. there is no pool

I will note that the doormen and concierge were excellent and all very helpful.

The location is good, not too far from the whitehouse and close to the metro. It is however a fairly long walk to the other major sites, which can be tough in hot summer weather.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaun R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Manager at Hamilton Crowne Plaza Hotel, responded to this review, 28 June 2014
Dear Shaun R,

We appreciate and value the comments made regarding your recent stay with us at the Hamilton Crowne Plaza. Our Operational Management team have been addressing your concerns and we internally are making the appropriate changes to enhance the overall guest experience.

We would be honored to be at your service again the next time you find yourself in the Washington, DC., area.

Nicole, Director of Rooms Division
Hamilton Crowne Plaza, Washington, DC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 June 2014

The first day I checked in, the toiletries were placed nicely in order, and when I open one of the bath gel, it was empty, so as the shampoo and conditioner. Had to call house keeping to deliver new ones. The shower tiles have mildew in them, they look dirty. Stayed here for two nights and had a hard time falling asleep; the air conditioner keeps on going off every half hr; the pillows were so flat there is no neck support and they gave me a headache. It is the second night at 4AM, I called front desk and asked if they have foam pillows; the guy told me they do; when the pillows are delivered by an African man, I told him these are not "foam" pillows, he said:"yes, these are firm pillows!" I was so frustrated and said:" I asked for foam pillows". He said:"yes, these are firm pillows. These are all we have!" He looked annoyed. I didn't want to argue so I closed the door. I was up all night. I have free wifi being an IHG member, however, when I tried to use the computer in business center because wifi was extremely slow; they said its under a different system and I have to pay to use it. This is a horrible experience and I will NOT recommend anyone to stay here.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank g7973771 .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Manager at Hamilton Crowne Plaza Hotel, responded to this review, 28 June 2014
Dear g7973771,

We are deeply saddened that we did not meet the expectations of your recent stay. We have internally addressed the issues mentioned with the appropriate department/division management to ensure this does not transpire again in the future.

Please feel free to reach out to me directly at: nicole.gebeck@interstatehotels.com Where I would be happy to discuss this further with you and win back your future business with exceptional service being delivered.

Nicole, Director of Rooms Division
Hamilton Crowne Plaza, Washington, DC.
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Tallahassee, Florida
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 June 2014

This hotel has a great location in downtown DC and in within walking distance to everything. The hotel staff was very nice, including lobby, registration and restaurant. My room included breakfast, and the food was good quality/value. Overall, my stay at the Hamilton Crowne Plaza was great!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FSU-Nole-Girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Manager at Hamilton Crowne Plaza Hotel, responded to this review, 28 June 2014
Dear FSU-Nole-Girl,

We appreciate the fabulous review and it would be a pleasure for our entire team to be at your service again in the future.

Nicole, Director of Rooms Division
Hamilton Crowne Plaza, Washington, DC/
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Gainesville, Florida
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 June 2014

Just spent three days in Washington DC. This hotel is a great location. Close to the metro for easy access to many of the sites that you would want to see while there. The room was comfortable and the service was great.

Wireless is provided free to Priority Club members.
An improvement in services would be to allow Priority Club members free access to the internet in their business center for 15 minutes a day before charging for this service.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bwdcougar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Manager at Hamilton Crowne Plaza Hotel, responded to this review, 28 June 2014
Dear bwdcougar,

We greatly appreciate your comments regarding your recent stay with us. Your suggestion within the business center is an excellent idea and one that we are currently researching with our business center provider.

We would be honored to have you return to our property the next time you find yourself in Washington, DC to witness and be apart of our business center updates.

At your service,
Nicole, Director of Rooms Division
Hamilton Crowne Plaza, Washington, DC.
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Reykjavik, Iceland
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 June 2014

Stayed at this hotel last month. The location is great, only short walk to the White House. The staff is outstanding and I have to mention the Concierge who gave me an outstanding service. The room I got was spacious and beautyfuland had everything you might need beside WiFi!!! I was told that the hotel offered a WiFi but in my room I didn't reach any connection. I asked for another room and that was no problem at all. The elevators worked fine. The restaurant was good and the bar is nice. The breakfast was good but not included in the price.
Rather expencive hotel but great location and great staff.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travist3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Manager at Hamilton Crowne Plaza Hotel, responded to this review, 28 June 2014
Dear Travist3 -

Thank you for your recent comments regarding your stay at the Hamilton Crowne Plaza, Washington, DC. We are pleased to share that we are now offering enhanced WiFi services for our guests and no matter which guestroom you receive, you will enjoy full service of the WiFi. So for your next visit to the Washington, DC area you would be able to experience the upgrade and be completely satisfied.

It would be an honor to be at your service once again in the future.

Nicole, Director of Rooms Division
Hamilton Crowne Plaza, Washington, DC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wayne, New Jersey
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 June 2014

Just came back from a 3 day trip to DC. The staff at this hotel did everything to make our stay fantastic. Anthony Brown, Concierge, was so warm and caring. He truly made us feel like we were family. All of his recommendations were spot on. The servers at breakfast were very helpful. One thing to note, if you have breakfast included in your room, you can order eggs to order (even an omelette) since the eggs on the buffet were very over cooked. Fruit was delicious and so was coffee. Don't miss Siroc Italian restaurant. Very close to hotel. Delicious food and reasonable prices.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NJBeachLover54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Manager at Hamilton Crowne Plaza Hotel, responded to this review, 28 June 2014
Dear NJBeachLover54,

Thank you for sharing your recent experiences with the TripAdvisor community while staying at the Hamilton Crowne Plaza, Washington, DC.

It is wonderful to know how our Concierge, Antonio Brown, enhanced your stay as well. He definitely takes pride in all interactions he has with our guests, as does the rest of team.

We would be honored to serve you once again in the future.

At your service,
Nicole, Director of Rooms Division
Hamilton Crowne Plaza, Washington, DC.
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Vancouver, Washington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2014

If you are an IHG Platinum Club member I would recommend staying at a different hotel. This property does not have a lounge and does not have a complimentary breakfast for Platinum members. You can get a better value at other IHG properties in the DC area.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vanwaguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hamilton Crowne Plaza Hotel, responded to this review, 25 June 2014
Dear vanwaguy,

Thank you for being one of our IHG Rewards Platinum members and your feedback is greatly appreciated. It is regrettable you were not satisfied with the service your received, particularly on your Platinum benefits. I have taken note of your comments and we will address these points to improve upon our services.

Again, thank you and we hope to have an opportunity to serve you again in DC.

Best Regards,

John O
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hamilton Crowne Plaza Hotel

Property: Hamilton Crowne Plaza Hotel
Address: 1001 14th St NW, 14th and K Street, Washington DC, DC 20005-3402
Phone Number:
Region: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#48 Family Hotel in Washington DC
#48 Romantic Hotel in Washington DC
#64 Business Hotel in Washington DC
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hamilton Crowne Plaza Hotel 3.5*
Number of rooms: 318
Official Description (provided by the hotel):
A restored 1920's architectural gem, the Hamilton Crowne Plaza Hotel offers refined accommodations and modern meeting facilities in the heart of the nation's capitol. Gracing the corner of 14th & K Streets, NW, this Washington, DC hotel places you in the ideal location whether you're traveling for business or pleasure. Just 5 blocks from the White House, 7 blocks to the Washington, DC Convention Center, 1 block to the McPherson Square Metro Station, minutes from the National Mall, Smithsonian Museums, and local dining and entertainment, the Hamilton Crowne Plaza Hotel is perfectly situated to make your visit a productive and memorable experience. The Hamilton's own 14K Restaurant and Lounge offers a contemporary American dining experience to guests and local DC residents alike. Perfect for people watching, entertaining, or unwinding after a day of meetings, 14K Restaurant and Lounge is the choice for casual meals or private gatherings. ... more   less 
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Also Known As:
Crowne Plaza Hamilton
Crowne Plaza Washington Dc

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