I travel a lot. So I have seen my fair share of good and bad hotels and service.
From the time we checked in until our departure at every point we came across somebody with a smile on their face and willingness to help and answer questions. This is far from the norm. Housekeepers stopped what they were doing and said Hello and asked "How are you?". If you looked like you had a question staff asked "How can we help?" I observed this multiple times as I would get coffee in the morning and be in the lobby.
After observing all this, I spoke to the GM MIke WIlson. It was evident after our discussion that my experience was not a chance happening, but an attitude and a way of doing business from the top down, as he led by example"
My favorite story was on Sunday morning I had asked about a Sunday paper and they did not carry them, so I went on my way. I came back later and asked a separate question and then was asked if I had gotten a paper and I replied "No, I will get one later" the gentleman replied I have 1 for you" 5 minutes later I was given a newspaper! I later learned that the staff member went and bought the paper for me!! Wow!!
I highly recommend staying here. Convenient location and stellar service.
We will be back!
- Official Description (provided by the hotel):
- New hotel located one metro rail stop from Union Station, the transportation hub of our nation's capital and home to Amtrak train. Within easy reach of US Capitol, National Mall and The Whitehouse, use this hotel as your launch pad and enjoy the sights and sounds of Washington. Hotel amenities include The Bistro, free wi-fi, pool, GoBoard, and 24 hour business and print center. ... more less
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- Also Known As:
- Courtyard Washington, Dc / u.s. Capitol Hotel Washington Dc
- Courtyard Hotel Washington Dc